Call Center Representative Jobs in North Smithfield, RI
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
- Pawtucket Credit Union
- Pawtucket, RI (10 miles from North Smithfield, RI)
- 5 days ago
- Pawtucket, RI (10 miles from North Smithfield, RI)
- 5 days ago
Coastal1 Credit Union is seeking to hire a Call Center Representative in our Contact Center!...
In Person- UniBank
- Whitinsville, MA (12 miles from North Smithfield, RI)
- 13 days ago
- Whitinsville, MA (12 miles from North Smithfield, RI)
- 13 days ago
We have a Unique opportunity to join our Customer Contact Center team in a full-time role as a Contact Center Representative. We are group of talented, professional individuals passionate about...
In PersonCall Center Associate- Full Time
- SANS
- Johnston, RI (10 miles from North Smithfield, RI)
- 14 days ago
- Johnston, RI (10 miles from North Smithfield, RI)
- 14 days ago
Job Description: This job is responsible for assisting clients through incoming calls with needs for credit and short term lending while identifying additional opportunities to help achieve...
In Person Full Time- Bristol County Savings Bank
- Taunton, MA (22 miles from North Smithfield, RI)
- 19 days ago
- Taunton, MA (22 miles from North Smithfield, RI)
- 19 days ago
Weekly Shift as followed: Evening Weekday Shifts, 3 days a week 10:30-7 PM Every Saturday Shift 8-1PM 4 working days total! 28 hours per week Position: Contact Center Representative Job Type: Part...
In Person- Randstad
- Lincoln, RI (6 miles from North Smithfield, RI)
- 19 days ago
- Lincoln, RI (6 miles from North Smithfield, RI)
- 19 days ago
Are you a proactive communicator who thrives on building long-term client relationships? We are seeking a Financial Solutions Specialist to act as a key partner for our clients in managing their...
In Person- Randstad
- Lincoln, RI (6 miles from North Smithfield, RI)
- 19 days ago
- Lincoln, RI (6 miles from North Smithfield, RI)
- 19 days ago
Are you a proactive communicator who thrives on building long-term client relationships? We are seeking a Financial Solutions Specialist to act as a key partner for our clients in managing their...
In PersonAutomotive Call Center Representative - Porsche Natick
- Asbury Automotive Group
- Natick, MA (23 miles from North Smithfield, RI)
- 26 days ago
- Natick, MA (23 miles from North Smithfield, RI)
- 26 days ago
About Asbury Herb Chambers is part of Asbury Automotive Group (NYSE: ABG), a Fortune 500 company, and one of the largest franchised automotive retailers in the United States. We are redefining the...
In PersonPer Diem Call Center Representative
- Lifespan
- Providence, RI (12 miles from North Smithfield, RI)
- 27 days ago
- Providence, RI (12 miles from North Smithfield, RI)
- 27 days ago
SUMMARY: Under the general supervision of the Clinical Nutrition Director and Food Service Supervisor, the Room Service Call Representative is responsible for communicating effectively, timely,...
In PersonNon-Clinical - Administrative Call Center Agent
- Aya Healthcare corporate careers
- Worcester, MA (23 miles from North Smithfield, RI)
- 30+ days ago
- Worcester, MA (23 miles from North Smithfield, RI)
- 30+ days ago
Aya Healthcare has an immediate opening for a Travel Non-Clinical - Administrative Call Center Agent job in Worcester, Massachusetts paying $1442.00 to $1672.00 weekly. This is a 13-week contract...
In Person Contract- Renewal by Andersen | Esler Companies
- Framingham, MA (24 miles from North Smithfield, RI)
- 90+ days ago
- Framingham, MA (24 miles from North Smithfield, RI)
- 90+ days ago
Call center experience a plus. Weekend availability required (we offer shift differential pay!). Excellent oral and written communication skills....
RemoteDemographic Data for North Smithfield, RI
Moving to North Smithfield, RI? Find some basic demographic data about North Smithfield, RI below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in North Smithfield, RI
Highest Education Level
Call Center Representatives in North Smithfield, RI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Ecommerce
- One Call Resolution
- Call Center Experience
- Inbound
- Telemarketing
- Resolution
- Courteous
- Financial Services
- Claims
- Inside Sales
- Problem Resolution
- Insurance Verification
- Scheduling Appointments
- Telecom
- Inbound/Outbound Calling
- Customer Satisfaction
- Technical Support
- Accounts Receivable
- Staffing
- Microsoft Windows
- Collections
- Retail
- Account Management
- High School Diploma
- Listening
- Troubleshooting
- Written Communication
- Typing
- Conflict Resolution
- Investigation
- Microsoft Outlook
- Driving
- Telephone Skills
- Interpersonal Skills
- English
- Verbal Communication
- Spanish
- Policy Development
- Data Entry
- Multitasking
- Team Building
- Collaboration
- Sales
- Microsoft Excel
- Research Skills
- Microsoft Office
- Problem Solving
- Scheduling
- Bilingual
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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