Customer Service Manager Jobs in Rhode Island
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Overview Waters is seeking a dynamic contributor to fill the role of Sr. Bio Account Manager. This person will have the exciting opportunity to drive the sales of our full range of products and...
Remote WorkAssists with scheduling and supervision of Store Support Team Members as well with the as day-to-day flow of the department. Supports the Store Support Team Leader and Associate Team Leader(s) to...
Jr. Customer Care Coordinator Precision Coating Company, LLC. Woonsocket, RI Job Details Full-time $17 - $20 an hour 22 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off...
- Providence, RI
- 4 days ago
- Providence, RI
- 4 days ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Team Leader in leading and executing the Customer Service & E-Commerce programs; this...
Customer Service & E-Commerce Supervisor (Customer Service, In-Store Shopper Supervisor) - Part Time
- Providence, RI
- 4 days ago
- Providence, RI
- 4 days ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the...
Position Purpose: Customer Experience Managers (CXM) are members of the store leadership team that oversees execution of store standards across the entire store, including customer service,...
Our Company PharMerica Overview As a critical member of a dynamic, growing pharmaceutical services company, you will be vital in the companys success! The Account Manager of Client Services...
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. Opening Statement Client...
Requirements Join Our Team and Make a Difference! Are you looking for an impactful role where you finish the workday knowing you helped someone? Whether you are part of our care coordination team...
Remote WorkSummary Responsible for ongoing success of Logicalis' portfolio of large, enterprise customers. Works cross-functionally with multiple internal teams to ensure alignment with customer objectives....
Verint Systems, Inc. Associate Customer Success Manager in Providence , Rhode Island At Verint, we believe customer engagement is the core of every global brand. Our mission is to help...
US Seasonal Tax-Private Client Services-Manager
- Providence, RI
- 30+ days ago
- Providence, RI
- 30+ days ago
Location: New York or Remote Seasonal Tax Manager Private Client Services - Remote Private Client Services (PCS) is a growing practice within EY, and you'll see that growth reflected in our career...
US Seasonal Tax-Financial Services Organization-Private Client Services- Manager
- Providence, RI
- 30+ days ago
- Providence, RI
- 30+ days ago
Location: New York or Remote Seasonal Tax Manager FSO-PCS Private Client Services (PCS) is a growing practice within EY, and youll see that growth reflected in our career opportunities. The team...
Providence College Internship 2025 - Client Service Manager
- Providence, RI
- 45+ days ago
- Providence, RI
- 45+ days ago
Providence College Internship 2025 - Client Service Manager Blue Cross & Blue Shield of Rhode Island, 500 Exchange Street, Providence, Rhode Island, United States of America Req #2035 Sunday,...
Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to...
Demographic Data for Rhode Island
Moving to Rhode Island? Find some basic demographic data about Rhode Island below.
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Title Synonyms
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Salary for Customer Service Manager Jobs in Rhode Island
Highest Education Level
Customer Service Managers in Rhode Island offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Service Standards
- Escalation Management
- Customer Service Management
- Zendesk
- Bank Deposits
- Customer Success
- Courteous
- Client Services
- Customer Retention
- Shipping
- Resolution
- Customer Satisfaction
- Merchandising
- Cash Management
- Performance Management
- Onboarding
- Relationship Management
- Cashier Skills
- Customer Relations
- Closing
- Retail
- Salesforce
- Friendliness
- Telephone Skills
- Conflict Resolution
- High School Diploma
- Account Management
- Process Improvement
- Customer Relationship Management
- Driving
- Written Communication
- Events
- Documentation
- Spanish
- Multitasking
- Coaching
- Collaboration
- Sales
- Team Building
- English
- Inventory Management
- Policy Development
- Problem Solving
- Microsoft Office
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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