Customer Service Manager Jobs in Middletown, RI
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Customer Experience Manager - 8303 Swansea, MA
- Five Below
- Swansea, MA (16 miles from Middletown, RI)
- 2 days ago
- Swansea, MA (16 miles from Middletown, RI)
- 2 days ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
In Person- Penske Truck Leasing
- New Bedford, MA (18 miles from Middletown, RI)
- 6 days ago
- New Bedford, MA (18 miles from Middletown, RI)
- 6 days ago
Position Summary: A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the shop...
In PersonFloat Customer Service Supervisor
- BayCoast Bank
- Fall River, MA (17 miles from Middletown, RI)
- 13 days ago
- Fall River, MA (17 miles from Middletown, RI)
- 13 days ago
POSITION DESCRIPTION POSITION TITLE: FLOATING CUSTOMER SERVICE SUPERVISOR DEPARTMENT: COMMUNITY BANKING/BRANCH ADMINISTRATION LEVEL: 105 LOCATION: East Bay Region, needs to be available to Float...
In PersonPT Customer Experience Manager
- Michaels Stores
- Middletown, RI
- 15 days ago
- Middletown, RI
- 15 days ago
Store - PROV-MIDDLETOWN, RI Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain...
In Person Part Time- Raymour & Flanigan
- Seekonk, MA (22 miles from Middletown, RI)
- 45+ days ago
- Seekonk, MA (22 miles from Middletown, RI)
- 45+ days ago
Qualifications: Minimum two years high volume retail or call center management experience. Consistently demonstrate professional communication and interpersonal skills....
In PersonCustomer Service Lead - Part-Time
- Burlington
- East Providence, RI (20 miles from Middletown, RI)
- 90+ days ago
- East Providence, RI (20 miles from Middletown, RI)
- 90+ days ago
If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a Customer Service Lead!...
In Person Part TimeDemographic Data for Middletown, RI
Moving to Middletown, RI? Find some basic demographic data about Middletown, RI below.
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Title Synonyms
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Salary for Customer Service Manager Jobs in Middletown, RI
Highest Education Level
Customer Service Managers in Middletown, RI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Customer Service Management
- Escalation Management
- Service Standards
- Order Entry
- Order Processing
- Zendesk
- Customer Success
- Customer Retention
- Resolution
- Client Services
- Complaint Resolution
- Shipping
- Merchandising
- Performance Management
- Customer Satisfaction
- Onboarding
- Cashier Skills
- Reimbursement
- Relationship Management
- Closing
- Strategy Development
- Retail
- Salesforce
- Account Management
- Friendliness
- High School Diploma
- Conflict Resolution
- Customer Relations
- Events
- Driving
- Process Improvement
- Telephone Skills
- Coaching
- Documentation
- English
- Punctual
- Spanish
- Inventory Management
- Policy Development
- Reporting
- Multitasking
- Collaboration
- Flexibility
- Sales
- Microsoft Excel
- Microsoft Office
- Staff Supervision
- Problem Solving
- Scheduling
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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