Call Center Representative Jobs in Middletown, RI
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
- Waste Connections
- New Bedford, MA (18 miles from Middletown, RI)
- 13 days ago
- New Bedford, MA (18 miles from Middletown, RI)
- 13 days ago
Harvey Waste & Recycling, a Waste Connections Company is looking for a High Energy Call Center Representative to join the team at our location in New Bedford, MA....
In PersonCall Center Associate- Full Time
- SANS
- Johnston, RI (24 miles from Middletown, RI)
- 14 days ago
- Johnston, RI (24 miles from Middletown, RI)
- 14 days ago
Job Description: This job is responsible for assisting clients through incoming calls with needs for credit and short term lending while identifying additional opportunities to help achieve...
In Person Full TimePer Diem Call Center Representative
- Lifespan
- Providence, RI (22 miles from Middletown, RI)
- 27 days ago
- Providence, RI (22 miles from Middletown, RI)
- 27 days ago
SUMMARY: Under the general supervision of the Clinical Nutrition Director and Food Service Supervisor, the Room Service Call Representative is responsible for communicating effectively, timely,...
In PersonLaboratory Call Center Specialist
- Southcoast Health System
- Dartmouth, MA (14 miles from Middletown, RI)
- 30+ days ago
- Dartmouth, MA (14 miles from Middletown, RI)
- 30+ days ago
Also responsible for supply maintenance and for assisting and providing coverage for the appointment desk Call Center representatives....
In Person- SSTAR
- Fall River, MA (17 miles from Middletown, RI)
- 45+ days ago
- Fall River, MA (17 miles from Middletown, RI)
- 45+ days ago
Call center experience, preferred. Exceptional customer service, active listening, and verbal and written communication skills. High degree of tact and discretion....
In PersonDemographic Data for Middletown, RI
Moving to Middletown, RI? Find some basic demographic data about Middletown, RI below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Middletown, RI
Highest Education Level
Call Center Representatives in Middletown, RI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Ecommerce
- One Call Resolution
- Call Center Experience
- Inbound
- Telemarketing
- Resolution
- Courteous
- Financial Services
- Claims
- Inside Sales
- Problem Resolution
- Insurance Verification
- Scheduling Appointments
- Telecom
- Inbound/Outbound Calling
- Customer Satisfaction
- Technical Support
- Accounts Receivable
- Staffing
- Microsoft Windows
- Collections
- Retail
- Account Management
- High School Diploma
- Listening
- Troubleshooting
- Written Communication
- Typing
- Conflict Resolution
- Investigation
- Microsoft Outlook
- Driving
- Telephone Skills
- Interpersonal Skills
- English
- Verbal Communication
- Spanish
- Policy Development
- Data Entry
- Multitasking
- Team Building
- Collaboration
- Sales
- Microsoft Excel
- Research Skills
- Microsoft Office
- Problem Solving
- Scheduling
- Bilingual
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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