Float Customer Service Supervisor

POSITION DESCRIPTION
POSITION TITLE: FLOATING CUSTOMER SERVICE SUPERVISOR
DEPARTMENT: COMMUNITY BANKING/BRANCH ADMINISTRATION
LEVEL: 105
LOCATION: East Bay Region, needs to be available to Float between our Fall River, Tiverton, Westport, Little Compton, Portsmouth, Bristol Branches - May be eligible for Mileage Reimbursement
Bilingual: Spanish/Portuguese a plus
FUNCTION: N/A
Under the direction of the Regional Manager, the Float Customer Service Supervisor is at the forefront of customer interactions that provides high quality service that earns the long-term loyalty of our customers at various locations, where needed. Leverages communication skills and banking knowledge to engage with customers. Understands customer's needs which will provide financial solutions and advice to resolve issues and help customers achieve their financial goals. Responsible for the daily supervision of the branch teller staff, creating a high-quality service team that earns the long-term loyalty of the customers. Oversees and conducts the accurate processing of various customer transactions. The Float CSS coaches the teller team in all aspects of relationship development, service, and operations, responding to customer inquiries by answering questions, resolving problems or referring customers to the appropriate personnel. The Supervisor is responsible for the daily control of the branch's main vault, distributing and receiving cash to/from the staff. Demonstrates a willingness to do more than is required or expected by embracing the Bank's mission statement and core values, which will improve results and morale as well as create new opportunities.
RESPONSIBILITIES:
RELATIONSHIP DEVELOPMENT AND SERVICE
Be the face of BayCoast Bank, presenting a professional, friendly, and helpful appearance with every interaction and ensuring that the teller staff consistently provides high quality customer service.
Effectively engages with customer inquiries in a courteous and efficient manner according to the Bank's problem resolutions procedures.
Accurately processes various customer transactions.
Leverages problem-solving by speaking clearly and persuasively in positive and negative situations. Listens and obtains clarification.
Models and promotes Customer Centric service standards to the teller staff.
Initiates contact with customers to ensure satisfaction.
Enthusiastically participates in and supports Bank-sponsored marketing initiatives, sales meetings, training programs and campaigns/contests.
Promotes a desire to help or serve both internal and external customers, to understand and meet their needs.
Serves as an active member of the office customer service team with opening deposit accounts, taking loan applications, problem solving and providing Solutions to... For full info follow application link.

Equal Opportunity Employer.
M/F/V/D
VEVRAA Federal Contractor
If a qualified disabled applicant needs assistance with the application process please contact Barbara Tripp at ... or by email at ....