Customer Service Manager Jobs in East Providence, RI
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Customer Experience Manager - 8303 Swansea, MA
- Five Below
- Swansea, MA (7 miles from East Providence, RI)
- 2 days ago
- Swansea, MA (7 miles from East Providence, RI)
- 2 days ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
In PersonCustomer Service Lead - Part-Time
- Burlington
- Brockton, MA (24 miles from East Providence, RI)
- 12 days ago
- Brockton, MA (24 miles from East Providence, RI)
- 12 days ago
If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a Customer Service Lead!...
In Person Part TimeFloat Customer Service Supervisor
- BayCoast Bank
- Fall River, MA (14 miles from East Providence, RI)
- 13 days ago
- Fall River, MA (14 miles from East Providence, RI)
- 13 days ago
POSITION DESCRIPTION POSITION TITLE: FLOATING CUSTOMER SERVICE SUPERVISOR DEPARTMENT: COMMUNITY BANKING/BRANCH ADMINISTRATION LEVEL: 105 LOCATION: East Bay Region, needs to be available to Float...
In PersonPT Customer Experience Manager
- Michaels Stores
- Middletown, RI (20 miles from East Providence, RI)
- 15 days ago
- Middletown, RI (20 miles from East Providence, RI)
- 15 days ago
Store - PROV-MIDDLETOWN, RI Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain...
In Person Part TimeClient Service Manager II - Family Office - Wealth Client Experience
- Fidelity Investments
- Smithfield, RI (10 miles from East Providence, RI)
- 20 days ago
- Smithfield, RI (10 miles from East Providence, RI)
- 20 days ago
Job Description: Do you want to work for a fast paced, entrepreneurial organization where people make the difference? Do you thrive on providing exceptional client service? Join us as a Client...
In PersonClient Service Manager II - (Custody) - Wealth Client Experience
- Fidelity
- Smithfield, RI (10 miles from East Providence, RI)
- 21 days ago
- Smithfield, RI (10 miles from East Providence, RI)
- 21 days ago
The Role The Client Service Manager II (CSM II) supports Registered Investment Advisors (RIAs) that custody assets with Fidelity This role is one of several point of contacts within the service...
In Person- Michaels Stores
- Taunton, MA (14 miles from East Providence, RI)
- 28 days ago
- Taunton, MA (14 miles from East Providence, RI)
- 28 days ago
Store - BOS-TAUNTON, MA Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
In Person- TruGreen
- Franklin, MA (19 miles from East Providence, RI)
- 30+ days ago
- Franklin, MA (19 miles from East Providence, RI)
- 30+ days ago
10146221 Forge Pkwy, Franklin, Massachusetts 02038 TruGreen accepts applications on an ongoing basis. Job Description TruGreen is committed to providing personalized attention for our associates....
In Person- Raymour & Flanigan
- Seekonk, MA (3 miles from East Providence, RI)
- 45+ days ago
- Seekonk, MA (3 miles from East Providence, RI)
- 45+ days ago
Qualifications: Minimum two years high volume retail or call center management experience. Consistently demonstrate professional communication and interpersonal skills....
In Person- Fidelity
- Smithfield, RI (10 miles from East Providence, RI)
- 60+ days ago
- Smithfield, RI (10 miles from East Providence, RI)
- 60+ days ago
Note: Fidelity will not provide sponsorship for this position. The candidate will be a member within an evolving team which is reinventing core brokerage processes and technologies to meet...
In PersonDemographic Data for East Providence, RI
Moving to East Providence, RI? Find some basic demographic data about East Providence, RI below.
Customer Service Manager Online Courses and Training Opportunities
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Salary for Customer Service Manager Jobs in East Providence, RI
Highest Education Level
Customer Service Managers in East Providence, RI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Customer Service Management
- Escalation Management
- Service Standards
- Order Entry
- Order Processing
- Zendesk
- Customer Success
- Customer Retention
- Resolution
- Client Services
- Complaint Resolution
- Shipping
- Merchandising
- Performance Management
- Customer Satisfaction
- Onboarding
- Cashier Skills
- Reimbursement
- Relationship Management
- Closing
- Strategy Development
- Retail
- Salesforce
- Account Management
- Friendliness
- High School Diploma
- Conflict Resolution
- Customer Relations
- Events
- Driving
- Process Improvement
- Telephone Skills
- Coaching
- Documentation
- English
- Punctual
- Spanish
- Inventory Management
- Policy Development
- Reporting
- Multitasking
- Collaboration
- Flexibility
- Sales
- Microsoft Excel
- Microsoft Office
- Staff Supervision
- Problem Solving
- Scheduling
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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