Customer Service Manager Jobs in East Providence, RI
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Customer Service Supervisor - Full Time
- Cranston, RI (2 miles from East Providence, RI)
- 13 hours ago
- Cranston, RI (2 miles from East Providence, RI)
- 13 hours ago
Assists with scheduling and supervision of Store Support Team Members as well with the as day-to-day flow of the department. Supports the Store Support Team Leader and Associate Team Leader(s) to...
- Coventry, RI (16 miles from East Providence, RI)
- 4 days ago
- Coventry, RI (16 miles from East Providence, RI)
- 4 days ago
Join our team of more than 34,000 team members, supporting our members and communities in our Club Support Center, 235+ clubs and eight distribution centers. BJs Wholesale Club offers a...
- Providence, RI (2 miles from East Providence, RI)
- 5 days ago
- Providence, RI (2 miles from East Providence, RI)
- 5 days ago
A career at Whole Foods Market is more than just the work you do- it's about your personal growth and creating meaningful change. Our purpose is to nourish people and the planet. That means...
Client Services Manager, Home Care
- Warwick, RI (8 miles from East Providence, RI)
- 6 days ago
- Warwick, RI (8 miles from East Providence, RI)
- 6 days ago
BAYADA Home Health Care has an immediate opening for a Client Services Manager in our Warwick, RI Skilled Nursing Home Care Office. If you are looking for an exciting career opportunity in a...
- Providence, RI (2 miles from East Providence, RI)
- 6 days ago
- Providence, RI (2 miles from East Providence, RI)
- 6 days ago
About Brown: Brown University is a leading research university distinct for its student-centered learning and deep sense of purpose. Our students, faculty and staff are driven by the idea that...
- Attleboro, MA (9 miles from East Providence, RI)
- 7 days ago
- Attleboro, MA (9 miles from East Providence, RI)
- 7 days ago
Position Purpose: Customer Experience Managers (CXM) are members of the store leadership team that oversees execution of store standards across the entire store, including customer service,...
Customer Service Coordinator Brown University
- Providence, RI (2 miles from East Providence, RI)
- 8 days ago
- Providence, RI (2 miles from East Providence, RI)
- 8 days ago
Customer Service Coordinator Brown University To view the full job posting and apply for this position, go to: Job Description: About Brown: Brown University is a leading research university...
Group Leader - Customer Service Group Leader - Customer Service
- East Providence, RI
- 12 days ago
- East Providence, RI
- 12 days ago
Group Leader - Customer Service CSL 4 ( ) East Providence, RI Why you should apply for a job to CSL : 4/5 in overall job satisfaction Ratings are based on anonymous reviews by Fairygodboss...
Customer Service Lead - Part-Time
- South Attleboro, MA (9 miles from East Providence, RI)
- 14 days ago
- South Attleboro, MA (9 miles from East Providence, RI)
- 14 days ago
If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a **Customer Service Lead**!...
- Providence, RI (2 miles from East Providence, RI)
- 14 days ago
- Providence, RI (2 miles from East Providence, RI)
- 14 days ago
The 'Apply with SEEK option' will be utilized for International applicants, mainly Australia. If this does not apply to you please use the 'Apply' option. IF YOU CARE, THERE'S A PLACE FOR YOU HERE...
Remote WorkCustomer Service Lead - Part-Time
- Brockton, MA (24 miles from East Providence, RI)
- 15 days ago
- Brockton, MA (24 miles from East Providence, RI)
- 15 days ago
If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a Customer Service Lead!...
Part Time Customer Experience Manager
- Warwick, RI (8 miles from East Providence, RI)
- 18 days ago
- Warwick, RI (8 miles from East Providence, RI)
- 18 days ago
Store - PROV-WARWICK, RI Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Client Service Manager (Hybrid)
- Taunton, MA (14 miles from East Providence, RI)
- 20 days ago
- Taunton, MA (14 miles from East Providence, RI)
- 20 days ago
About FBInsure, A Division of Patriot Growth Insurance Services : FBinsure is a leader in providing insurance and risk solutions for our clients. Our mission, through the professionalism,...
MSW Case Manager/Customer Service Officer
- Providence, RI (2 miles from East Providence, RI)
- 20 days ago
- Providence, RI (2 miles from East Providence, RI)
- 20 days ago
Summary:#The role of the MSW, Clinical Oncology is to assist patients and family members to effectively access healthcare services.# The MSW, Clinical Oncology will help individuals overcome...
Airport Customer Service Supervisor (Breeze) - PVD
- Warwick, RI (8 miles from East Providence, RI)
- 23 days ago
- Warwick, RI (8 miles from East Providence, RI)
- 23 days ago
General information Job Title Airport Customer Service Supervisor (Breeze) - PVD Date Monday, June 2, 2025 Entity Unifi Aviation, LLC State Rhode Island City Warwick Base Pay Rate: $ 20.50...
Demographic Data for East Providence, RI
Moving to East Providence, RI? Find some basic demographic data about East Providence, RI below.
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Salary for Customer Service Manager Jobs in East Providence, RI
Highest Education Level
Customer Service Managers in East Providence, RI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Customer Service Management
- Service Standards
- Customer Success
- Call Center Management
- Bank Deposits
- Zendesk
- Courteous
- Client Services
- Customer Retention
- Resolution
- Complaint Resolution
- Customer Satisfaction
- Shipping
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Closing
- Relationship Management
- Account Management
- Friendliness
- Strategy Development
- Retail
- Customer Relations
- High School Diploma
- Telephone Skills
- Customer Relationship Management
- Punctual
- Events
- Driving
- Documentation
- Coaching
- Verbal Communication
- Flexibility
- Reporting
- Collaboration
- Inventory Management
- English
- Multitasking
- Policy Development
- Spanish
- Problem Solving
- Sales
- Microsoft Office
- Microsoft Excel
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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