Customer Service Manager Jobs in York, PA
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Assistant Customer Experience Manager
- Harrisburg, PA (16 miles from York, PA)
- 14 hours ago
- Harrisburg, PA (16 miles from York, PA)
- 14 hours ago
Looking for a company that treats associates with respect, understanding, and appreciation? Looking for a company that is passionate about teamwork and the growth of it's associates and...
- Harrisburg, PA (16 miles from York, PA)
- 1 day ago
- Harrisburg, PA (16 miles from York, PA)
- 1 day ago
Join our team of more than 34,000 team members, supporting our members and communities in our Club Support Center, 235+ clubs and eight distribution centers. BJs Wholesale Club offers a...
- Harrisburg, PA (16 miles from York, PA)
- 5 days ago
- Harrisburg, PA (16 miles from York, PA)
- 5 days ago
The Director is responsible for leading and overseeing the Customer Service division within the Revenue Service Center, along with developing a high-performance team in a centralized business...
Remote Work- Lemoyne, PA (15 miles from York, PA)
- 5 days ago
- Lemoyne, PA (15 miles from York, PA)
- 5 days ago
Job Description: The Security Client Services Manager serves as a liaison between the organization and our customers and works to ensure that customer service is of the highest of standards...
FT Assistant Manager Customer Service
- Hanover, PA (17 miles from York, PA)
- 6 days ago
- Hanover, PA (17 miles from York, PA)
- 6 days ago
FT Assistant Manager Customer Service Posting Date: 04/25/2025 Location: Hanover, PA Category/Area of Expertise: Retail Operations Job Requisition: 429454 Address: USA-PA-Hanover-3744 Centennial...
Supervisor, Customer Service Management
- Harrisburg, PA (16 miles from York, PA)
- 8 days ago
- Harrisburg, PA (16 miles from York, PA)
- 8 days ago
.** **Job Summary** The Supervisor, Customer Service Management directly supervises staff that are performing customer service and enrollment activities as well as Reimbursement Staff performing benefit...
Remote WorkManager Client Service Management
- Harrisburg, PA (16 miles from York, PA)
- 12 days ago
- Harrisburg, PA (16 miles from York, PA)
- 12 days ago
At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.As the nation's leading...
- Harrisburg, PA (16 miles from York, PA)
- 12 days ago
- Harrisburg, PA (16 miles from York, PA)
- 12 days ago
Qualifications Education and Experience High School Diploma or GED equivalent; or three (3) years related experience. Supervisory experience preferred but not necessary. Previous retail experience...
Retail Manager - Customer Experience Manager (Full-Time)
- Gettysburg, PA (22 miles from York, PA)
- 14 days ago
- Gettysburg, PA (22 miles from York, PA)
- 14 days ago
Store - GETTYSBURG, PA Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Sr Lead Customer Experience Manager
- Harrisburg, PA (16 miles from York, PA)
- 14 days ago
- Harrisburg, PA (16 miles from York, PA)
- 14 days ago
About Lumen** Lumen connects the world. We are igniting business growth by connecting people, data and applications - quickly, securely, and effortlessly. Together, we are building a culture and...
Client Services Manager, LPN_York, PA
- Harrisburg, PA (16 miles from York, PA)
- 16 days ago
- Harrisburg, PA (16 miles from York, PA)
- 16 days ago
Our Company SpecialtyRx is a Long-Term Care pharmacy providing pharmaceutical servicesto long term care facilities and assisted living communities. SpecialtyRx takes pride in delivering...
- Mechanicsburg, PA (17 miles from York, PA)
- 17 days ago
- Mechanicsburg, PA (17 miles from York, PA)
- 17 days ago
_Strengthening and empowering all of the communities we serve._** **About BookingsCloud** BookingsCloud is on a mission to help professional vacation rental managers take back control of their...
- Mechanicsburg, PA (17 miles from York, PA)
- 20 days ago
- Mechanicsburg, PA (17 miles from York, PA)
- 20 days ago
The Customer Service Manager is responsible for the front-end operations of the store to maximize customer experience, sales, round up, production, rotation and merchandising....
- Middletown, PA (13 miles from York, PA)
- 29 days ago
- Middletown, PA (13 miles from York, PA)
- 29 days ago
Join the Leader in Complex Rehabilitation Technology - Become a Customer Care Coordinator at Numotion! At Numotion, we are proud to be the nation's leading provider of Complex Rehabilitation...
Part Time Customer Service Coordinator $13.00 to $13.25 per hour
- York, PA
- 29 days ago
- York, PA
- 29 days ago
TJ Maxx At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and...
Demographic Data for York, PA
Moving to York, PA? Find some basic demographic data about York, PA below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Manager Jobs in York, PA
Highest Education Level
Customer Service Managers in York, PA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Zendesk
- Bank Deposits
- Customer Success
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Retention
- Shipping
- Cash Management
- Customer Satisfaction
- Merchandising
- Performance Management
- Onboarding
- Cashier Skills
- Customer Relations
- Relationship Management
- Strategy Development
- Closing
- Telephone Skills
- Friendliness
- Customer Relationship Management
- Listening
- High School Diploma
- Account Management
- Retail
- Process Improvement
- Verbal Communication
- Driving
- Written Communication
- Flexibility
- Documentation
- Events
- Mentoring
- Collaboration
- Spanish
- Multitasking
- Coaching
- English
- Inventory Management
- Sales
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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