Call Center Representative Jobs in York, PA
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Contact/Call Center - Customer Service Rep.
- ASRC Federal
- Gettysburg, PA (22 miles from York, PA)
- 6 days ago
- Gettysburg, PA (22 miles from York, PA)
- 6 days ago
ASRC Federal is a leading government contractor furthering missions in space, public health and defense. As an Alaska Native owned corporation, our work helps secure an enduring future for our...
In PersonOn Site Call Center - Customer Service Rep.
- Randstad
- Harrisburg, PA (16 miles from York, PA)
- 12 days ago
- Harrisburg, PA (16 miles from York, PA)
- 12 days ago
As a Call Center Representative, you are the voice of the company. You will handle inbound inquiries regarding account balances, toll charges, and general updates....
In Person- Shop And Save (Formerly Save A Lot)
- Harrisburg, PA (16 miles from York, PA)
- 14 days ago
- Harrisburg, PA (16 miles from York, PA)
- 14 days ago
40.00 hours per week / Day, Evening Shift / Full-Time Description Clark Resources is currently seeking qualified Call Center Representatives for an upcoming project....
In Person ContractRemote - Spanish Bilingual Healthcare Call Center Representative
- VXI Global Solutions, LLC
- Harrisburg, PA (16 miles from York, PA)
- 17 days ago
- Harrisburg, PA (16 miles from York, PA)
- 17 days ago
Previous call center experience and/or prior experience in the health insurance industry (preferred). Education: High School Diploma or GED required....
RemoteOn-Site Call Center Representative
- Randstad
- Harrisburg, PA (16 miles from York, PA)
- 20 days ago
- Harrisburg, PA (16 miles from York, PA)
- 20 days ago
Now Hiring: Onsite Call Center Representative Experience is required* We are seeking a detail-oriented and customer-focused individual to join our team as a Call Center Representative....
In PersonRemote - Healthcare Call Center Representative
- VXI Global Solutions, LLC
- Harrisburg, PA (16 miles from York, PA)
- 22 days ago
- Harrisburg, PA (16 miles from York, PA)
- 22 days ago
As a Healthcare Call Center Representative, you will be the cornerstone of our commitment to customer satisfaction....
RemoteAutomotive Service Business Development Agent - Call Center
- Ciocca Management Company Inc
- York, PA
- 28 days ago
- York, PA
- 28 days ago
We have an immediate opening for an energetic, enthusiastic and highly motivated call center professional to join our growing and dynamic team! Are you a career minded individual in search of a...
In Person- Senior Helpers Warren County
- Harrisburg, PA (16 miles from York, PA)
- 28 days ago
- Harrisburg, PA (16 miles from York, PA)
- 28 days ago
Our dedicated Call Center Representatives provide a positive experience for all customers....
In Person Part TimeCustomer Care Associate - Tested Sector
- ESAB
- Hanover, PA (17 miles from York, PA)
- 30+ days ago
- Hanover, PA (17 miles from York, PA)
- 30+ days ago
Job Description: Customer Care Associate- Tested Sector Founded in 1904, ESAB Corporation is a premier narrowly diversified global leader in connected fabrication technology and gas control...
In PersonCall Center Representative - 100% On Site
- Mid Penn Bank
- Harrisburg, PA (16 miles from York, PA)
- 90+ days ago
- Harrisburg, PA (16 miles from York, PA)
- 90+ days ago
Mid Penn Bank is actively seeking a Call Center Representative to join our team in our Halifax, Pottsville, or Harrisburg locations....
Remote- PSECU
- Harrisburg, PA (16 miles from York, PA)
- 90+ days ago
- Harrisburg, PA (16 miles from York, PA)
- 90+ days ago
Members Achieve More isn't just a tagline for us, it's part of everything we do! We're looking for passionate individuals to join our team to help us maintain that focus every day. Want to work...
In PersonDemographic Data for York, PA
Moving to York, PA? Find some basic demographic data about York, PA below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in York, PA
Highest Education Level
Call Center Representatives in York, PA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Ecommerce
- One Call Resolution
- Call Center Experience
- Inbound
- Telemarketing
- Resolution
- Courteous
- Financial Services
- Claims
- Inside Sales
- Problem Resolution
- Insurance Verification
- Scheduling Appointments
- Telecom
- Inbound/Outbound Calling
- Customer Satisfaction
- Technical Support
- Accounts Receivable
- Staffing
- Microsoft Windows
- Collections
- Retail
- Account Management
- High School Diploma
- Listening
- Troubleshooting
- Written Communication
- Typing
- Conflict Resolution
- Investigation
- Microsoft Outlook
- Driving
- Telephone Skills
- Interpersonal Skills
- English
- Verbal Communication
- Spanish
- Policy Development
- Data Entry
- Multitasking
- Team Building
- Collaboration
- Sales
- Microsoft Excel
- Research Skills
- Microsoft Office
- Problem Solving
- Scheduling
- Bilingual
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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