RCO Customer Service Coordinator

The Customer Service coordinator is responsible for leading the daily operations of a contact center team, ensuring high levels of productivity and customer satisfaction. This role involves coaching and motivating call center representatives, handling escalated customer issues, and utilizing the telephony platform and reporting to ensure timely delivery of service. Key skills include strong leadership, excellent communication, and the ability to handle multiple tasks in a fast-paced environment. We are committed to offering flexible work options where approved and stated in the job posting. However, we are currently not considering candidates who reside or plan to reside in the following states: California, Connecticut, Hawaii, Illinois, New York, Pennsylvania, Rhode Island, Vermont, and Washington. Colorado for remote caregivers' whose assigned Intermountain facility or service area is not based in Colorado. Please note that a video interview through Microsoft Teams will be required as well as potential onsite interviews and meetings Essential Functions Provides leadership and support to the Caregivers in Customer Service. Assists with the coordination of service for workloads and scheduling. Interacts with internal and external partners to provide information and resolve billing and service inquiries for care provided at our Care Sites and Clinics. Resolves escalations from patients and internal partners. Assist with scheduling and ensuring proper coverage of functions supported. Resolves technical and access issues encountered by Caregivers and determines when an escalation to the IT Help Desk is required. Skills Leadership Negotiation Microsoft Office Communication Customer Service Problem Solving Scheduling Healthcare Billing Qualifications Required Demonstrates excellent interpersonal and communication skills, including written, verbal and email etiquette. Demonstrates advanced computer literacy Demonstrates an ability to multi-task Demonstrates strong problem solving, conflict resolution and negotiation skills. Demonstrated ability to resolve sensitive and complex escalations Demonstrates proficiency and knowledge of Microsoft Office applications Demonstrates understanding of call center environment. Demonstrated experience in a fast-paced production or contact center environment Demonstrates proficiency in EPIC Demonstrates knowledge of general medical billing, insurance and compliance regulations and billing processes. Preferred High School diploma or GED Two (2) Years of experience in customer service, collections, or call center environment. One (1) year of experience in a healthcare billing environment Three (3) Years of experience in customer service, collections or call center environment. Physical Requirements Ongoing need for employee to see and read information, labels, monitors, identify equipment and supplies and able to assess customer needs. Ongoing interactions with customers that require employee to communicate as well as understand spoken information and address issues quickly and accurately. Manual dexterity of hands and fingers to manipulate equipment with precision and accuracy. This includes computer, phone and internet set up and use. Location: Peaks Regional Office Work City: Broomfield Work State: Colorado Scheduled Weekly Hours: 40 The hourly range for this position is listed below. Actual hourly rate dependent upon experience. $22.64 - $34.48 We care about your well-being - mind, body, and spirit - which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged. Learn more about our comprehensive benefits package here. Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process. All positions subject to close without notice. Headquartered in Utah with locations in six primary states and additional operations across the western U.S., Intermountain Health is a nonprofit system of 34 hospitals, 400+ clinics, a medical group of more than 4,800 employed physicians and advanced care providers, a health plan division called Select Health with more than one million members, and other health services. Helping people live the healthiest lives possible, Intermountain is widely recognized as a leader in clinical quality improvement and efficient healthcare delivery. Join our world-class team and embark on a career filled with opportunities, strength, innovation, and fulfillment. To find out more about us, head to our career site here. Sign up for job alerts! Click sign in' at the top right corner, create a candidate account, and when we have opportunities that meet your interests, you will receive an email with the job details. Intermountain Health strives to make the application process accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact ... or email .... This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. Introduce yourself to our Talent Acquisition team and we will get in touch if there is a role that seems like a good match. Intermountain Health's PEAK program supports caregivers in the pursuit of their education goals and career aspirations by providing up-front tuition coverage paid directly to the academic institution. The program offers 100+ learning options to choose from, including undergraduate studies, high school diplomas, and professional skills and certificates. Caregivers are eligible to participate in PEAK on day 1 of employment. Learn more. The primary intent of this job description is to set a fair and equitable rate of pay for this classification. Only those key duties necessary for proper job evaluation and/or labor market analysis have been included. Other duties may be assigned by the supervisor. All positions subject to close without notice. Thanks for your interest in continuing your career with our team!