Customer Service Manager Jobs in Plymouth Meeting, PA
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Five Below
- Cherry Hill, NJ (18 miles from Plymouth Meeting, PA)
- 1 day ago
- Cherry Hill, NJ (18 miles from Plymouth Meeting, PA)
- 1 day ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
In PersonCoordinator, Customer Care Center - Customer Service
- Ocwen Financial Corporation
- Mount Laurel, NJ (21 miles from Plymouth Meeting, PA)
- 2 days ago
- Mount Laurel, NJ (21 miles from Plymouth Meeting, PA)
- 2 days ago
The Coordinator, Customer Service is a customer-facing role responsible for delivering exceptional quality support to customers by answering incoming phone calls and resolving all customer...
In Person- Jillamy
- Warminster, PA (12 miles from Plymouth Meeting, PA)
- 3 days ago
- Warminster, PA (12 miles from Plymouth Meeting, PA)
- 3 days ago
This position is responsible for day-to-day customer service and support. Ensures superior and responsive customer service in support of current clients and to secure new business. Daily customer...
In Person- Try
- Warminster, PA (12 miles from Plymouth Meeting, PA)
- 4 days ago
- Warminster, PA (12 miles from Plymouth Meeting, PA)
- 4 days ago
The Customer Service Manager is responsible for the front-end operations of the store to maximize customer experience, sales, round up, production, rotation and merchandising....
RemoteClient Success Manager (Managed Services)
- Computacenter PLC
- Philadelphia, PA (12 miles from Plymouth Meeting, PA)
- 4 days ago
- Philadelphia, PA (12 miles from Plymouth Meeting, PA)
- 4 days ago
About the role Roles at this level will be fully accountable for their own work, establish their own milestones, team objectives, and will delegate assignments. Annual compensation: $165K - $170K...
In PersonSenior Manager - Client Services
- Veeva Systems
- Philadelphia, PA (12 miles from Plymouth Meeting, PA)
- 5 days ago
- Philadelphia, PA (12 miles from Plymouth Meeting, PA)
- 5 days ago
Requirements 4+ years of digital marketing strategy and account management experience in a healthcare/pharma agency setting; proven ability to manage multiple accounts and cultivate high-trust client...
RemoteCustomer Service Coordinator - Full Time
- Goodwill Keystone Area
- Phoenixville, PA (11 miles from Plymouth Meeting, PA)
- 5 days ago
- Phoenixville, PA (11 miles from Plymouth Meeting, PA)
- 5 days ago
Be backup to Customer Service Manager as needed. Assists with ensuring and enforcing compliance with all asset protection policies and procedures....
In Person Full Time- ZP Group
- West Chester, PA (19 miles from Plymouth Meeting, PA)
- 6 days ago
- West Chester, PA (19 miles from Plymouth Meeting, PA)
- 6 days ago
Service Management, Sage ERP, International Logistics, Operations Management, Distribution, ERP Systems, Team Leadership, Logistics Coordination...
In Person- Gallagher
- Media, PA (15 miles from Plymouth Meeting, PA)
- 7 days ago
- Media, PA (15 miles from Plymouth Meeting, PA)
- 7 days ago
Introduction At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our...
In Person- Siemens
- Harleysville, PA (12 miles from Plymouth Meeting, PA)
- 8 days ago
- Harleysville, PA (12 miles from Plymouth Meeting, PA)
- 8 days ago
Position Location: This role supports our Harleysville, PA branch location, which serves customers throughout the greater Philadelphia, PA area. Here at Siemens, we take pride in enabling...
Hybrid- Penske
- Quakertown, PA (23 miles from Plymouth Meeting, PA)
- 8 days ago
- Quakertown, PA (23 miles from Plymouth Meeting, PA)
- 8 days ago
HOME TEAMS OUR BURLINGTON CULTURE BENEFITS JOBS Customer Service Lead - Part-Time Keyword Location SEARCH Customer Service Lead - Part-Time Quakertown, PA If you have strong leadership skills, a...
In PersonCustomer Service Lead - Part-Time
- Burlington
- Philadelphia, PA (12 miles from Plymouth Meeting, PA)
- 8 days ago
- Philadelphia, PA (12 miles from Plymouth Meeting, PA)
- 8 days ago
If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a Customer Service Lead!...
In Person Part Time- Goodwill Keystone Area
- Berwyn, PA (11 miles from Plymouth Meeting, PA)
- 9 days ago
- Berwyn, PA (11 miles from Plymouth Meeting, PA)
- 9 days ago
The Customer Service Manager is responsible for the front-end operations of the store to maximize customer experience, sales, round up, production, rotation and merchandising....
In Person- Community Veterinary Partners
- Quakertown, PA (23 miles from Plymouth Meeting, PA)
- 11 days ago
- Quakertown, PA (23 miles from Plymouth Meeting, PA)
- 11 days ago
Large Animal SupervisorPosition SummaryThe Large Animal Supervisor oversees the daily operations of the large animal department to support high-quality patient care, efficient workflow, and...
In PersonAirport Customer Service Supervisor(AeroMexico)PHL
- Unifi Aviation, LLC
- Philadelphia, PA (12 miles from Plymouth Meeting, PA)
- 11 days ago
- Philadelphia, PA (12 miles from Plymouth Meeting, PA)
- 11 days ago
General information Job Title Airport Customer Service Supervisor(AeroMexico)PHL Date Friday, May 22, 2026 Entity Unifi Aviation, LLC State Pennsylvania City Philadelphia Base Pay Rate: $ 23.19...
In PersonDemographic Data for Plymouth Meeting, PA
Moving to Plymouth Meeting, PA? Find some basic demographic data about Plymouth Meeting, PA below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Manager Jobs in Plymouth Meeting, PA
Highest Education Level
Customer Service Managers in Plymouth Meeting, PA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Customer Service Management
- Escalation Management
- Service Standards
- Order Entry
- Order Processing
- Zendesk
- Customer Success
- Customer Retention
- Resolution
- Client Services
- Complaint Resolution
- Shipping
- Merchandising
- Performance Management
- Customer Satisfaction
- Onboarding
- Cashier Skills
- Reimbursement
- Relationship Management
- Closing
- Strategy Development
- Retail
- Salesforce
- Account Management
- Friendliness
- High School Diploma
- Conflict Resolution
- Customer Relations
- Events
- Driving
- Process Improvement
- Telephone Skills
- Coaching
- Documentation
- English
- Punctual
- Spanish
- Inventory Management
- Policy Development
- Reporting
- Multitasking
- Collaboration
- Flexibility
- Sales
- Microsoft Excel
- Microsoft Office
- Staff Supervision
- Problem Solving
- Scheduling
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Manager Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
Read article »
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
Read article »