Customer Service Manager Jobs in Monroeville, PA
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Client Strategic Project Manager; Client Service
- Pittsburgh, PA (7 miles from Monroeville, PA)
- 21 hours ago
- Pittsburgh, PA (7 miles from Monroeville, PA)
- 21 hours ago
At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world's financial system we touch nearly 20% of the world's investible...
PT Customer Experience Manager-1
- Pleasant Hills, PA (11 miles from Monroeville, PA)
- 2 days ago
- Pleasant Hills, PA (11 miles from Monroeville, PA)
- 2 days ago
Store - PITT-PLEASANT HILLS, PA Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain...
Customer Service Lead - Part-Time
- Pittsburgh, PA (7 miles from Monroeville, PA)
- 3 days ago
- Pittsburgh, PA (7 miles from Monroeville, PA)
- 3 days ago
If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a **Customer Service Lead**!...
Regional Client Service Director
- Pittsburgh, PA (7 miles from Monroeville, PA)
- 3 days ago
- Pittsburgh, PA (7 miles from Monroeville, PA)
- 3 days ago
Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We...
- Pittsburgh, PA (7 miles from Monroeville, PA)
- 4 days ago
- Pittsburgh, PA (7 miles from Monroeville, PA)
- 4 days ago
Are you a proactive problem-solver with a passion for delivering exceptional customer service? Were looking for a Client Services & Operations Coordinator to join our client's team and help us...
- Pittsburgh, PA (7 miles from Monroeville, PA)
- 4 days ago
- Pittsburgh, PA (7 miles from Monroeville, PA)
- 4 days ago
Job Summary Our POS Leads are key players in our stores success. They make sure our registers are in the best shape to serve our guests quickly. They also guide the team with technical support and...
- Penn Hills, PA (4 miles from Monroeville, PA)
- 4 days ago
- Penn Hills, PA (4 miles from Monroeville, PA)
- 4 days ago
Join the Leader in Complex Rehabilitation Technology - Become a Customer Care Coordinator at Numotion! At Numotion, we are proud to be the nation's leading provider of Complex Rehabilitation...
Senior Client Service Manager - National
- Pittsburgh, PA (7 miles from Monroeville, PA)
- 5 days ago
- Pittsburgh, PA (7 miles from Monroeville, PA)
- 5 days ago
Company : Highmark Inc. Job Description : JOB SUMMARY This job partners with assigned Client Managers to maintain and grow existing business and ensure that positive account relationships are...
- Bethel Park, PA (14 miles from Monroeville, PA)
- 7 days ago
- Bethel Park, PA (14 miles from Monroeville, PA)
- 7 days ago
Position Purpose: Customer Experience Managers (CXM) are members of the store leadership team that oversees execution of store standards across the entire store, including customer service,...
PT Customer Experience Manager-1
- Pittsburgh, PA (7 miles from Monroeville, PA)
- 7 days ago
- Pittsburgh, PA (7 miles from Monroeville, PA)
- 7 days ago
Store - PITT-PLEASANT HILLS, PADeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain...
Part-Time Customer Experience Manager
- Pittsburgh, PA (7 miles from Monroeville, PA)
- 9 days ago
- Pittsburgh, PA (7 miles from Monroeville, PA)
- 9 days ago
Store - PITT-NORTH HILLS, PA Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain...
Store - PITT-WM PENN HWY, PA Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain...
PT Operations Admin Customer Service- 5 PM Start
- Eighty Four, PA (23 miles from Monroeville, PA)
- 11 days ago
- Eighty Four, PA (23 miles from Monroeville, PA)
- 11 days ago
Overview PITT OHIO, a $900 million, high service, highly profitable, transportation solutions provider offering SUPPLY CHAIN, LTL and TRUCKLOAD services is seeking a Part Time Operations...
- Jeannette, PA (9 miles from Monroeville, PA)
- 11 days ago
- Jeannette, PA (9 miles from Monroeville, PA)
- 11 days ago
Job Summary Our Front End Team Leaders oversee all Front End, Cash Office, and Service Desk Operations. They are responsible for directing, ordering materials and supplies, and implementing...
Supervisor of Customer Service
- Pittsburgh, PA (7 miles from Monroeville, PA)
- 13 days ago
- Pittsburgh, PA (7 miles from Monroeville, PA)
- 13 days ago
Overview PITT OHIO, a $900 million, high service, highly profitable, transportation solutions provider offering SUPPLY CHAIN, LTL and TRUCKLOAD services is seeking a Supervisor of Customer Service...
Demographic Data for Monroeville, PA
Moving to Monroeville, PA? Find some basic demographic data about Monroeville, PA below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in Monroeville, PA
Highest Education Level
Customer Service Managers in Monroeville, PA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Zendesk
- Bank Deposits
- Order Entry
- Customer Success
- Courteous
- Customer Retention
- Client Services
- Cash Management
- Resolution
- Complaint Resolution
- Shipping
- Customer Satisfaction
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Relationship Management
- Customer Relations
- Strategy Development
- Closing
- Friendliness
- Telephone Skills
- Account Management
- Retail
- Process Improvement
- High School Diploma
- Customer Relationship Management
- Punctual
- Driving
- Verbal Communication
- Flexibility
- Events
- Collaboration
- Coaching
- Bachelor's Degree
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Microsoft Excel
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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