Customer Service Manager Jobs in Monroeville, PA
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Customer Experience Manager - Victoria's Secret - The Mall at Robinson - Pittsburgh, PA
- Pittsburgh, PA (7 miles from Monroeville, PA)
- 18 hours ago
- Pittsburgh, PA (7 miles from Monroeville, PA)
- 18 hours ago
Delivering exceptional customer experiences in the role of the Head Coach through coaching, zoning, team selling and personally selling. Conducting associate observations and associate coaching....
Store - PITT-WM PENN HWY, PA Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain...
- Pittsburgh, PA (7 miles from Monroeville, PA)
- 3 days ago
- Pittsburgh, PA (7 miles from Monroeville, PA)
- 3 days ago
Industry/Sector Not Applicable Specialism Microsoft Management Level Director Job Description & Summary A career in our Microsoft Dynamics team will provide the opportunity to help our clients...
Client Service Coordinator - 000586
- Pittsburgh, PA (7 miles from Monroeville, PA)
- 3 days ago
- Pittsburgh, PA (7 miles from Monroeville, PA)
- 3 days ago
Client Service Coordinator SUMMARY OF JOB PURPOSE AND FUNCTION The Client Service Coordinator ('CSC') drives the flow of clients and pets through the hospital, maximizes the productivity of the...
Small Business Client Service Manager
- Pittsburgh, PA (4 miles from Monroeville, PA)
- 4 days ago
- Pittsburgh, PA (4 miles from Monroeville, PA)
- 4 days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
Small Business Client Service Manager
- Pittsburgh, PA (7 miles from Monroeville, PA)
- 5 days ago
- Pittsburgh, PA (7 miles from Monroeville, PA)
- 5 days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
Customer Service Lead - Part-Time
- Pittsburgh, PA (7 miles from Monroeville, PA)
- 5 days ago
- Pittsburgh, PA (7 miles from Monroeville, PA)
- 5 days ago
If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a Customer Service Lead!...
PT Customer Experience Manager
- Pittsburgh, PA (7 miles from Monroeville, PA)
- 6 days ago
- Pittsburgh, PA (7 miles from Monroeville, PA)
- 6 days ago
Store - PITT-NORTH HILLS, PA Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain...
- Pittsburgh, PA (7 miles from Monroeville, PA)
- 10 days ago
- Pittsburgh, PA (7 miles from Monroeville, PA)
- 10 days ago
Position Purpose: Customer Experience Managers (CXM) are members of the store leadership team that oversees execution of store standards across the entire store, including customer service,...
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. Client Service Coordinator...
Retail Customer Service Supervisor - Full-Time Retail Customer Service Supervisor - Full-Time
- Greensburg, PA (13 miles from Monroeville, PA)
- 12 days ago
- Greensburg, PA (13 miles from Monroeville, PA)
- 12 days ago
Retail Customer Service Supervisor - Full-Time TJX Companies 3.5 ( ) Greensburg, PA Why you should apply for a job to TJX Companies : 4.5/5 in supportive management 75% say women are treated...
Client Services Coordinator - Administrative Client Services Coordinator - Administrative
- Pittsburgh, PA (7 miles from Monroeville, PA)
- 12 days ago
- Pittsburgh, PA (7 miles from Monroeville, PA)
- 12 days ago
Client Services Coordinator - Administrative CBRE 3.2 ( ) Pittsburgh, PA Why you should apply for a job to CBRE : 67% say the CEO supports gender diversity Ratings are based on anonymous reviews...
- Allison Park, PA (14 miles from Monroeville, PA)
- 12 days ago
- Allison Park, PA (14 miles from Monroeville, PA)
- 12 days ago
Join our team of more than 34,000 team members, supporting our members and communities in our Club Support Center, 235+ clubs and eight distribution centers. BJs Wholesale Club offers a...
Part-Time Nights and Weekend Customer Experience Manager
- Greensburg, PA (13 miles from Monroeville, PA)
- 20 days ago
- Greensburg, PA (13 miles from Monroeville, PA)
- 20 days ago
Store - PITT-GREENSBURG, PA Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain...
Now Hiring: Customer Service Manager We are looking for a dynamic Customer Service Manager to lead our Client Care Coordinator (CCC) team and elevate every stage of the client experience....
Demographic Data for Monroeville, PA
Moving to Monroeville, PA? Find some basic demographic data about Monroeville, PA below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Manager Jobs in Monroeville, PA
Highest Education Level
Customer Service Managers in Monroeville, PA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Customer Service Management
- Service Standards
- Customer Success
- Call Center Management
- Bank Deposits
- Zendesk
- Courteous
- Client Services
- Customer Retention
- Resolution
- Complaint Resolution
- Customer Satisfaction
- Shipping
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Closing
- Relationship Management
- Account Management
- Friendliness
- Strategy Development
- Retail
- Customer Relations
- High School Diploma
- Telephone Skills
- Customer Relationship Management
- Punctual
- Events
- Driving
- Documentation
- Coaching
- Verbal Communication
- Flexibility
- Reporting
- Collaboration
- Inventory Management
- English
- Multitasking
- Policy Development
- Spanish
- Problem Solving
- Sales
- Microsoft Office
- Microsoft Excel
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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