Call Center Representative Jobs in Monroeville, PA
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
- Warrendale, PA (24 miles from Monroeville, PA)
- 8 days ago
- Warrendale, PA (24 miles from Monroeville, PA)
- 8 days ago
Cellular Sales Call Center Representative Customer Service | Business Development Cellular Sales is Growing!...
- Pittsburgh, PA (7 miles from Monroeville, PA)
- 13 days ago
- Pittsburgh, PA (7 miles from Monroeville, PA)
- 13 days ago
Are you ready to be the voice of care and connection at UPMC St. Margaret? We’re hiring a dedicated Call Center Operator to join our team. This full-time position offers 8-hour shifts, scheduled S...
Primary Contact Center Representative (Call Center)
- Pittsburgh, PA (7 miles from Monroeville, PA)
- 13 days ago
- Pittsburgh, PA (7 miles from Monroeville, PA)
- 13 days ago
Pittsburgh, PA 1 DAYS AGO 21693986 Summary Pittsburgh, PA Competitive Salary 0 Years Experience High school graduate or equivalency certificate (GED) No Commisssion 40.00 hours per week / Day...
- Moon Township, PA (23 miles from Monroeville, PA)
- 14 days ago
- Moon Township, PA (23 miles from Monroeville, PA)
- 14 days ago
Summary of This Role Provides help desk support to end-users for PC, server or mainframe applications, and hardware, through logging of issues into a client support application to help ensure...
- Greensburg, PA (13 miles from Monroeville, PA)
- 20 days ago
- Greensburg, PA (13 miles from Monroeville, PA)
- 20 days ago
Greensburg, PA 2 DAYS AGO 21667772 Summary Greensburg, PA $12.95 - $19.43 per Hour 0 Years Experience No formal schooling, High school graduate or equivalency certificate (GED) No Commisssion...
Client Support Specialist - Greater Pittsburgh, PA Area
- Pittsburgh, PA (7 miles from Monroeville, PA)
- 25 days ago
- Pittsburgh, PA (7 miles from Monroeville, PA)
- 25 days ago
Job Description: To be eligible for consideration of this role, your primary residence must be located within a 90 mile radius at the time of application from the approved branch sites listed...
- Bethel Park, PA (14 miles from Monroeville, PA)
- 45+ days ago
- Bethel Park, PA (14 miles from Monroeville, PA)
- 45+ days ago
B2B Customer Care Associate Invictum, inc Bethel Park, PA, US 1 day ago Quick Job type Full-time Quick Job description We are a team-oriented company dedicated to helping others, fostering...
Call Center Representative - ON SITE (Pittsburgh)
- Pittsburgh, PA (7 miles from Monroeville, PA)
- 90+ days ago
- Pittsburgh, PA (7 miles from Monroeville, PA)
- 90+ days ago
center experience required Healthcare, pharmacy or other relevant industry experience strongly preferred Strong verbal and written communication skills Sound technical skills, analytical ability, good...
Demographic Data for Monroeville, PA
Moving to Monroeville, PA? Find some basic demographic data about Monroeville, PA below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Monroeville, PA
Highest Education Level
Call Center Representatives in Monroeville, PA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Client Support
- Compensation and Benefits
- One Call Resolution
- Call Center Experience
- Inbound
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Problem Resolution
- Accounts Receivable
- Technical Support
- Microsoft Windows
- Collections
- Account Management
- Staffing
- Listening
- High School Diploma
- Telephone Skills
- Troubleshooting
- Microsoft Outlook
- Negotiation
- Punctual
- Conflict Resolution
- Typing
- Driving
- Verbal Communication
- Investigation
- Data Entry
- Collaboration
- Interpersonal Skills
- English
- Multitasking
- Policy Development
- Microsoft PowerPoint
- Spanish
- Team Building
- Problem Solving
- Sales
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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