Customer Service Representative Jobs in Monroeville, PA

A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.

Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.

1-15 of 167 Jobs

Customer Service Rep

Mount Pleasant, PA (23 miles from Monroeville, PA)
3 days ago

Mount Pleasant, PA (23 miles from Monroeville, PA)
3 days ago

Job Description: Core-Mark, a Performance Food Group Company, is part of a Fortune 150 company that continues to grow as an industry leader in fresh and broad-line solutions to the convenience...

Car Wash Attendant

Pittsburgh, PA (7 miles from Monroeville, PA)
45+ days ago

Pittsburgh, PA (7 miles from Monroeville, PA)
45+ days ago

Job Summary As a Car Wash Team Member, you will exceed customer needs and expectations by providing safe, efficient, accurate and pleasant car wash services. Job Description Experience Required: 0...

Customer Service Team Member - Monroeville, PA (PA0520)

Monroeville, PA
4 hours ago

Monroeville, PA
4 hours ago

Job Details Job Location : Monroeville, PA Position Type : Full-Time/Part-Time Salary Range : $15.00 Base+Commission/month Travel Percentage : None Job Shift : Any Job Category : Sales Description...

Remote Customer Service Representative - Facility Maintenance Services

Pittsburgh, PA (7 miles from Monroeville, PA)
9 hours ago

Pittsburgh, PA (7 miles from Monroeville, PA)
9 hours ago

Remote Customer Service Representative - Facility Maintenance Services EOE StatementWe are an equal employment opportunity employer....

Remote Work

Account Liaison IG Remote -MI, OH, Western PA, WV Territory

Pittsburgh, PA (7 miles from Monroeville, PA)
10 hours ago

Pittsburgh, PA (7 miles from Monroeville, PA)
10 hours ago

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by...

Remote Work

Customer Service Representative

Pittsburgh, PA (7 miles from Monroeville, PA)
14 hours ago

Pittsburgh, PA (7 miles from Monroeville, PA)
14 hours ago

Overview ABOUT THE ROLE The Member Support team is part of the Member Experience team and works on the front lines providing a support experience that is human, honest, and above all - awesome! We...

Store Customer Service Specialist

McKeesport, PA (5 miles from Monroeville, PA)
14 hours ago

McKeesport, PA (5 miles from Monroeville, PA)
14 hours ago

This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about...

Customer Service Associate

Moon Township, PA (23 miles from Monroeville, PA)
21 hours ago

Moon Township, PA (23 miles from Monroeville, PA)
21 hours ago

Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....

PMPA_Customer Service Rep_5001

Pittsburgh, PA (7 miles from Monroeville, PA)
21 hours ago

Pittsburgh, PA (7 miles from Monroeville, PA)
21 hours ago

Employment Type: Full time Shift: Description: We are looking for a professional and friendly outgoing professional capable of providing excellent customer service while multitasking, meeting...

Retail Customer Service Associate Full Time

Pittsburgh, PA (17 miles from Monroeville, PA)
22 hours ago

Pittsburgh, PA (17 miles from Monroeville, PA)
22 hours ago

Join our team of more than 34,000 team members, supporting our members and communities in our Club Support Center, 235+ clubs and eight distribution centers. BJs Wholesale Club offers a...

Customer Service Team Member - Wexford, PA (PA0513)

Wexford, PA (21 miles from Monroeville, PA)
23 hours ago

Wexford, PA (21 miles from Monroeville, PA)
23 hours ago

Job Details Job Location : Wexford, PA Position Type : Full-Time/Part-Time Salary Range : $15.00 Base+Commission/month Travel Percentage : None Job Shift : Any Job Category : Sales Description Are...

Customer Service Advisor

McKeesport, PA (5 miles from Monroeville, PA)
1 day ago

McKeesport, PA (5 miles from Monroeville, PA)
1 day ago

What You'll Do: As a Customer Service Advisor, you are often the first and last face our customers see. You will create lasting impressions and build loyal customers by using product knowledge and...

Store Customer Service Specialist

Wexford, PA (21 miles from Monroeville, PA)
2 days ago

Wexford, PA (21 miles from Monroeville, PA)
2 days ago

This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about...

Showroom Customer Service Representative

Pittsburgh, PA (7 miles from Monroeville, PA)
2 days ago

Pittsburgh, PA (7 miles from Monroeville, PA)
2 days ago

Ferguson is currently looking for the right individual to fill an immediate need for a Showroom Customer Service Representative....

Customer Service Associate - Temporary

McMurray, PA (22 miles from Monroeville, PA)
2 days ago

McMurray, PA (22 miles from Monroeville, PA)
2 days ago

Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....

View all 167 jobs

Demographic Data for Monroeville, PA

Moving to Monroeville, PA? Find some basic demographic data about Monroeville, PA below.

Median Age

Average Household Income

Home Value vs Household Income in Monroeville, PA

Local

National

Total Population

13,002,700

Number of Businesses

303,027

Customer Service Representative Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.

Service representative collaboration in Dynamics 365 Customer Service

Dynamics 365 Customer Service includes multiple collaboration features to help representatives identify experts. It also helps representatives engage with and set up meetings with their peers in...

Enhance representative productivity with Customer Service workspace

With Customer Service workspace, you can ensure that representatives are equipped with the core customer service capabilities that they are accustomed to using with the Customer Service Hub app....

Enhance service representative productivity and personalization in Omnichannel for Customer Service

With Omnichannel for Customer Service, organizations can offer support across multiple channels and can engage multiple customers simultaneously through dedicated sessions. This feature ensures...

Title Synonyms

Users interested in this job title also searched for the following job titles

Salary for Customer Service Representative Jobs in Monroeville, PA

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Customer Service Representatives in Monroeville, PA offer the following education background

Bachelor's Degree

30.9%

High School or GED

27.3%

Associate's Degree

16.1%

Vocational Degree or Certification

13.0%

Master's Degree

7.9%

Some College

2.9%

Some High School

1.0%

Doctorate Degree

0.9%

Average Work Experience

Here's a breakdown of the number of years' experience offered by Customer Service Representatives in Monroeville, PA

1-2 years

42.9%

Less than 1 year

38.0%

None

6.9%

2-4 years

6.8%

4-6 years

4.1%

6-8 years

1.1%

8-10 years

0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Customer Service Representative position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

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