Customer Service Manager Jobs in Harrisburg, PA
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Looking for a company that treats associates with respect, understanding, and appreciation? Looking for a company that is passionate about teamwork and the growth of it's associates and...
Join our team of more than 34,000 team members, supporting our members and communities in our Club Support Center, 235+ clubs and eight distribution centers. BJs Wholesale Club offers a...
The Director is responsible for leading and overseeing the Customer Service division within the Revenue Service Center, along with developing a high-performance team in a centralized business...
Remote WorkJob Description: The Security Client Services Manager serves as a liaison between the organization and our customers and works to ensure that customer service is of the highest of standards...
.** **Job Summary** The Supervisor, Customer Service Management directly supervises staff that are performing customer service and enrollment activities as well as Reimbursement Staff performing benefit...
Remote WorkAt CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.As the nation's leading...
Qualifications Education and Experience High School Diploma or GED equivalent; or three (3) years related experience. Supervisory experience preferred but not necessary. Previous retail experience...
About Lumen** Lumen connects the world. We are igniting business growth by connecting people, data and applications - quickly, securely, and effortlessly. Together, we are building a culture and...
Our Company SpecialtyRx is a Long-Term Care pharmacy providing pharmaceutical servicesto long term care facilities and assisted living communities. SpecialtyRx takes pride in delivering...
- Mechanicsburg, PA (7 miles from Harrisburg, PA)
- 16 days ago
- Mechanicsburg, PA (7 miles from Harrisburg, PA)
- 16 days ago
_Strengthening and empowering all of the communities we serve._** **About BookingsCloud** BookingsCloud is on a mission to help professional vacation rental managers take back control of their...
Customer Service Team Lead, Neurodiverse Solutions
- Harrisburg, PA
- 20 days ago
- Harrisburg, PA
- 20 days ago
Job ID Number** R5151 **Employment Type** Full time **Worksite Flexibility** Remote **Job Summary** Do you have a passion for developing, coaching, and motivating a team? We are looking for a...
- Mechanicsburg, PA (7 miles from Harrisburg, PA)
- 20 days ago
- Mechanicsburg, PA (7 miles from Harrisburg, PA)
- 20 days ago
The Customer Service Manager is responsible for the front-end operations of the store to maximize customer experience, sales, round up, production, rotation and merchandising....
- Middletown, PA (9 miles from Harrisburg, PA)
- 28 days ago
- Middletown, PA (9 miles from Harrisburg, PA)
- 28 days ago
Join the Leader in Complex Rehabilitation Technology - Become a Customer Care Coordinator at Numotion! At Numotion, we are proud to be the nation's leading provider of Complex Rehabilitation...
Part Time Customer Service Coordinator $13.00 to $13.25 per hour
- York, PA (16 miles from Harrisburg, PA)
- 29 days ago
- York, PA (16 miles from Harrisburg, PA)
- 29 days ago
TJ Maxx At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and...
Datavant Client Success Manager in Harrisburg , Pennsylvania Datavant is a data platform company and the world's leader in health data exchange. Our vision is that every healthcare decision is...
Demographic Data for Harrisburg, PA
Moving to Harrisburg, PA? Find some basic demographic data about Harrisburg, PA below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in Harrisburg, PA
Highest Education Level
Customer Service Managers in Harrisburg, PA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Zendesk
- Bank Deposits
- Customer Success
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Retention
- Shipping
- Cash Management
- Customer Satisfaction
- Merchandising
- Performance Management
- Onboarding
- Cashier Skills
- Customer Relations
- Relationship Management
- Strategy Development
- Closing
- Telephone Skills
- Friendliness
- Customer Relationship Management
- High School Diploma
- Account Management
- Retail
- Process Improvement
- Verbal Communication
- Driving
- Written Communication
- Flexibility
- Documentation
- Events
- Mentoring
- Collaboration
- Spanish
- Multitasking
- Coaching
- English
- Inventory Management
- Sales
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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