Customer Service Manager Jobs in Harrisburg, PA
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- York, PA (16 miles from Harrisburg, PA)
- 9 hours ago
- York, PA (16 miles from Harrisburg, PA)
- 9 hours ago
Join our team of more than 34,000 team members, supporting our members and communities in our Club Support Center, 235+ clubs and eight distribution centers. BJs Wholesale Club offers a...
- York, PA (16 miles from Harrisburg, PA)
- 4 days ago
- York, PA (16 miles from Harrisburg, PA)
- 4 days ago
York, PA 2 DAYS AGO 21722816 Summary York, PA Competitive Salary 3 Years Experience High school graduate or equivalency certificate (GED) No Commisssion 40.00 hours per week / Day Shift /Full-Time...
Customer Service Coordinator - Full Time
- York, PA (16 miles from Harrisburg, PA)
- 4 days ago
- York, PA (16 miles from Harrisburg, PA)
- 4 days ago
Be backup to Customer Service Manager as needed. Assists with ensuring and enforcing compliance with all asset protection policies and procedures....
Store - HARRISBURG/EAST, PA Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain...
Customer Experience Manager - Victoria's Secret - York Galleria - York, PA
- York, PA (16 miles from Harrisburg, PA)
- 6 days ago
- York, PA (16 miles from Harrisburg, PA)
- 6 days ago
Delivering exceptional customer experiences in the role of the Head Coach through coaching, zoning, team selling and personally selling. Conducting associate observations and associate coaching....
PT Customer Experience Manager
- York, PA (16 miles from Harrisburg, PA)
- 10 days ago
- York, PA (16 miles from Harrisburg, PA)
- 10 days ago
Store - YORK, PA Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery...
Be backup to Customer Service Manager as needed. Assists with ensuring and enforcing compliance with all asset protection policies and procedures....
At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That's why we need smart, committed people to join us. Whether you're...
Company Description We are SGS - the world's leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 99,600...
Company Description We are SGS the world's leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 99,600...
Customer Success Manager (Hybrid)
- York, PA (16 miles from Harrisburg, PA)
- 18 days ago
- York, PA (16 miles from Harrisburg, PA)
- 18 days ago
Company Description Fastmarkets is an industry-leading price-reporting agency (PRA) and information provider for global commodities, providing price data, news, analytics and events for the...
Client Service Coordinator - 000583
- Mechanicsburg, PA (7 miles from Harrisburg, PA)
- 20 days ago
- Mechanicsburg, PA (7 miles from Harrisburg, PA)
- 20 days ago
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. Client Service Coordinator...
Customer Success Manager - Healthcare (US Remote)
- Harrisburg, PA
- 27 days ago
- Harrisburg, PA
- 27 days ago
At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That's why we need smart, committed people to join us. Whether you're...
Remote WorkThe Customer Success Manager (CSM) is an education-focused professional whose primary role is to train, foster and build relationships by serving as the first point of contact for customers;...
New opportunity available for a Customer Service Manager. The Customer Service Manager position is one of hourly store management....
Demographic Data for Harrisburg, PA
Moving to Harrisburg, PA? Find some basic demographic data about Harrisburg, PA below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Manager Jobs in Harrisburg, PA
Highest Education Level
Customer Service Managers in Harrisburg, PA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Customer Service Management
- Service Standards
- Customer Success
- Call Center Management
- Bank Deposits
- Zendesk
- Courteous
- Client Services
- Customer Retention
- Resolution
- Complaint Resolution
- Customer Satisfaction
- Shipping
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Closing
- Relationship Management
- Account Management
- Friendliness
- Strategy Development
- Retail
- Customer Relations
- High School Diploma
- Telephone Skills
- Customer Relationship Management
- Punctual
- Events
- Driving
- Documentation
- Coaching
- Verbal Communication
- Flexibility
- Reporting
- Collaboration
- Inventory Management
- English
- Multitasking
- Policy Development
- Spanish
- Problem Solving
- Sales
- Microsoft Office
- Microsoft Excel
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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