Customer Service Manager Jobs in Harrisburg, PA
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Customer Service Manager - SYGMA - US
- Middletown, PA (9 miles from Harrisburg, PA)
- 3 days ago
- Middletown, PA (9 miles from Harrisburg, PA)
- 3 days ago
Company: US3063 Sygma Pennsylvania (The Sygma Network, Inc) Sales Territory: Zip Code: 17110 Travel Percentage: COMPENSATION INFORMATION: The pay range provided is not indicative of Syscos actual...
Directs and coordinates the Customer Service activities to assure customer satisfaction. Supervise all office administrative duties. RESPONSIBILITIES Responsible for recruiting, training and...
TransCore (TRN), a subsidiary of ST Engineering, is seeking a full-time Customer Service Lead to join our Toll By Plate Department in Harrisburg, Pennsylvania.Job Summary: The Customer Service...
Asisstant Customer Experience Manager
- York, PA (16 miles from Harrisburg, PA)
- 7 days ago
- York, PA (16 miles from Harrisburg, PA)
- 7 days ago
Looking for a company that treats associates with respect, understanding, and appreciation? Looking for a company that is passionate about teamwork and the growth of it's associates and...
- Middletown, PA (9 miles from Harrisburg, PA)
- 11 days ago
- Middletown, PA (9 miles from Harrisburg, PA)
- 11 days ago
Join the Leader in Complex Rehabilitation Technology - Become a Customer Care Coordinator at Numotion! At Numotion, we are proud to be the nation's leading provider of Complex Rehabilitation...
About Lumen** Lumen connects the world. We are igniting business growth by connecting people, data and applications - quickly, securely, and effortlessly. Together, we are building a culture and...
Customer Experience Manager-Victoria's Secret-Capital City-Camp Hill, PA
- Camp Hill, PA (2 miles from Harrisburg, PA)
- 12 days ago
- Camp Hill, PA (2 miles from Harrisburg, PA)
- 12 days ago
Delivering exceptional customer experiences in the role of the Head Coach through coaching, zoning, team selling and personally selling. Conducting associate observations and associate coaching....
- York, PA (16 miles from Harrisburg, PA)
- 12 days ago
- York, PA (16 miles from Harrisburg, PA)
- 12 days ago
Be backup to Customer Service Manager as needed. Assists with ensuring and enforcing compliance with all asset protection policies and procedures....
Store - HARRISBURG/EAST, PA Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain...
- Middletown, PA (9 miles from Harrisburg, PA)
- 18 days ago
- Middletown, PA (9 miles from Harrisburg, PA)
- 18 days ago
The Industrial Commercial Transportation Customer Service Manager will lead the North American customer service organization which is >40 members....
Cribl does differently. What does that mean? It means we are a serious company that doesn't take itself too seriously; and we're looking for people who love to get stuff done, and laugh a bit...
- Lebanon, PA (24 miles from Harrisburg, PA)
- 30+ days ago
- Lebanon, PA (24 miles from Harrisburg, PA)
- 30+ days ago
The Customer Service Manager is responsible for the front-end operations of the store to maximize customer experience, sales, round up, production, rotation and merchandising....
- Elizabethtown, PA (16 miles from Harrisburg, PA)
- 30+ days ago
- Elizabethtown, PA (16 miles from Harrisburg, PA)
- 30+ days ago
At Pentair, you will work alongside passionate problem-solvers who are committed to the future of our planet. We put our purpose into practice, inspiring people to move, improve and enjoy life's...
POSITION SUMMARY: Under the supervision of the Group Sales or Department Manager, the Team Leader gives daily direction to the associates in one of the departments within the store, to include:...
About the Role In this role, you will be the expert in point of sale and customer services, providing direction and working alongside associates to deliver excellent customer service. You will...
Demographic Data for Harrisburg, PA
Moving to Harrisburg, PA? Find some basic demographic data about Harrisburg, PA below.
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Title Synonyms
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Salary for Customer Service Manager Jobs in Harrisburg, PA
Highest Education Level
Customer Service Managers in Harrisburg, PA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Zendesk
- Bank Deposits
- Order Entry
- Customer Success
- Courteous
- Customer Retention
- Client Services
- Cash Management
- Resolution
- Complaint Resolution
- Shipping
- Customer Satisfaction
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Relationship Management
- Customer Relations
- Strategy Development
- Closing
- Friendliness
- Telephone Skills
- Account Management
- Retail
- Process Improvement
- High School Diploma
- Customer Relationship Management
- Punctual
- Driving
- Verbal Communication
- Flexibility
- Events
- Collaboration
- Documentation
- Coaching
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Microsoft Excel
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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