Call Center Representative Jobs in Harrisburg, PA
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
center experience demonstrating customer service excellence Key Skills : Meticulous attention to detail Proficiency in using computer systems and navigating technology Strong communication skills with...
- Elizabethtown, PA (16 miles from Harrisburg, PA)
- 3 days ago
- Elizabethtown, PA (16 miles from Harrisburg, PA)
- 3 days ago
Job Title Client Support Specialist Job Description Elizabethtown College is currently seeking a full-time Client Support Specialist to join the Information and Technology Services (ITS) team to...
Call Center Specialist - Work From Home
- Camp Hill, PA (2 miles from Harrisburg, PA)
- 3 days ago
- Camp Hill, PA (2 miles from Harrisburg, PA)
- 3 days ago
FT Call Center Specialist - Work From Home Location: Camp Hill [Customer Service / Remote] - Anywhere in U.S. / $21.91 per hour / Medical, dental & vision / 401K / PTO / Multiple positions...
Remote WorkRandstad is seeking a dynamic and customer-focused Customer Service Representative to join our call center team in Harrisburg, PA. In this role, you will be the first point of contact for our...
- York, PA (16 miles from Harrisburg, PA)
- 11 days ago
- York, PA (16 miles from Harrisburg, PA)
- 11 days ago
Summary of Position Kinsley Materials is seeking a Call Center Representative to join our team....
Sr Email/Chat Contact Center Representative - Banking Support
- Harrisburg, PA
- 16 days ago
- Harrisburg, PA
- 16 days ago
Mortgage Customer Support (remote) This is a remote position open to any qualified applicant in the United States. Job Summary Interact over the phone or by chat with customers and internal team...
Senior Contact Center Representative - Business Banking Support
- Harrisburg, PA
- 18 days ago
- Harrisburg, PA
- 18 days ago
We are seeking a highly motivated and enthusiastic individual for the role of BPO SPE Voice. The ideal candidate will have 2 to 4 years of experience in customer voice work. This is a...
Remote WorkEZ Pass - Customer Service Representative Job Description Payrate: 18/Hr Shifts: Monday-Friday, all day shifts - hours will be communicated by OPM Holiday Pay PTO (Paid Time Off) Accrual...
Remote WorkCall Center/Customer Service PeopleShare Harrisburg, PA, US 3m ago Tired of working weekends, nights, and holidays? Paid training provided! Customer Service Job Details: Schedule: 8am- 5pm...
This position is in-office located in Mechanicsburg, PA* Are you a natural communicator interested in either starting or continuing your career in sales? Do you thrive in an environment where you...
Demographic Data for Harrisburg, PA
Moving to Harrisburg, PA? Find some basic demographic data about Harrisburg, PA below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Harrisburg, PA
Highest Education Level
Call Center Representatives in Harrisburg, PA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Client Support
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Telemarketing
- Courteous
- Complaint Resolution
- Inside Sales
- Resolution
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Accounts Receivable
- Technical Support
- Administrative Skills
- Collections
- Telephone Skills
- Microsoft Windows
- Staffing
- Listening
- High School Diploma
- Account Management
- Conflict Resolution
- Troubleshooting
- Punctual
- Verbal Communication
- Microsoft Outlook
- Driving
- Written Communication
- Investigation
- Typing
- Data Entry
- Collaboration
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Microsoft PowerPoint
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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