Customer Service Manager Jobs in Collegeville, PA
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Fort Washington, PA (12 miles from Collegeville, PA)
- 11 hours ago
- Fort Washington, PA (12 miles from Collegeville, PA)
- 11 hours ago
Business Unit: Cubic Transportation Systems Company Details: When you join Cubic, you become part of a company that creates and delivers technology solutions in transportation to make peoples...
- Philadelphia, PA (21 miles from Collegeville, PA)
- 2 days ago
- Philadelphia, PA (21 miles from Collegeville, PA)
- 2 days ago
CUSTOMER SERVICE MANAGER Job Details Job Location Parkside Store - Philadelphia, PA Salary Range $17.75 - $21.75 Hourly Description The Customer Service Manager is responsible for the oversight, leadership...
Client Services Manager, Home Health
- Horsham, PA (14 miles from Collegeville, PA)
- 3 days ago
- Horsham, PA (14 miles from Collegeville, PA)
- 3 days ago
BAYADA Home Health Care has an immediate opening for a Client Service Manager in our **Horsham, PA Home Health Office**. If you are looking for an exciting career opportunity in a growing...
- North Wales, PA (9 miles from Collegeville, PA)
- 3 days ago
- North Wales, PA (9 miles from Collegeville, PA)
- 3 days ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Team Leader in leading and executing the Customer Service & E-Commerce programs; this...
Regional Client Service Director
- Philadelphia, PA (21 miles from Collegeville, PA)
- 3 days ago
- Philadelphia, PA (21 miles from Collegeville, PA)
- 3 days ago
Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We...
- Philadelphia, PA (21 miles from Collegeville, PA)
- 3 days ago
- Philadelphia, PA (21 miles from Collegeville, PA)
- 3 days ago
Stantec Consulting Services Inc., Client Service Manager (Multiple Positions), Philadelphia, PA. Oversee and support multiple water, wastewater, and stormwater projects within budget and on...
Retail Customer Service Supervisor
- Springfield, PA (18 miles from Collegeville, PA)
- 4 days ago
- Springfield, PA (18 miles from Collegeville, PA)
- 4 days ago
PetSmart does Anything for Pets and Everything for You – JOIN OUR TEAM! Retail Customer Service Supervisor (Key Holder) About Life at PetSmart At PetSmart, we’re more than just a company obsessed...
Associate Director, Client Services
- Wayne, PA (9 miles from Collegeville, PA)
- 5 days ago
- Wayne, PA (9 miles from Collegeville, PA)
- 5 days ago
Job Overview: Manages a group of client service professionals within a part of a large market or region. Responsible for quality and service to client, ensuring client obtains maximum value from...
- Radnor, PA (9 miles from Collegeville, PA)
- 5 days ago
- Radnor, PA (9 miles from Collegeville, PA)
- 5 days ago
About the Company Relay Network is the innovator of a new B2C channel designed for businesses to create more valuable customer relationships. Our HIPAA-compliant, personalized channel combines the...
- Montgomeryville, PA (10 miles from Collegeville, PA)
- 11 days ago
- Montgomeryville, PA (10 miles from Collegeville, PA)
- 11 days ago
Join the Leader in Complex Rehabilitation Technology - Become a Customer Care Coordinator at Numotion! At Numotion, we are proud to be the nation's leading provider of Complex Rehabilitation...
Customer Service & E-Commerce Supervisor (Customer Service, In-Store Shopper Supervisor)
- Newtown Square, PA (14 miles from Collegeville, PA)
- 12 days ago
- Newtown Square, PA (14 miles from Collegeville, PA)
- 12 days ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the...
- Fort Washington, PA (12 miles from Collegeville, PA)
- 12 days ago
- Fort Washington, PA (12 miles from Collegeville, PA)
- 12 days ago
Job Classification: Sales - Sales At Prudential, we believe talent is key to achieving our vision. When you join Prudential, you'll unlock a motivating and impactful career - all while growing...
Client Service Coordinator - 000564
- Downingtown, PA (18 miles from Collegeville, PA)
- 13 days ago
- Downingtown, PA (18 miles from Collegeville, PA)
- 13 days ago
Client Service Coordinator SUMMARY OF JOB PURPOSE AND FUNCTION The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the...
- Oaks, PA (4 miles from Collegeville, PA)
- 14 days ago
- Oaks, PA (4 miles from Collegeville, PA)
- 14 days ago
Join our team of more than 34,000 team members, supporting our members and communities in our Club Support Center, 235+ clubs and eight distribution centers. BJs Wholesale Club offers a...
Insurance Client Relations Manager
- Media, PA (18 miles from Collegeville, PA)
- 16 days ago
- Media, PA (18 miles from Collegeville, PA)
- 16 days ago
Who We Are *REMOTE OPPORUNITY* Modotech, Inc. is an insurance technology firm specializing in policy administration systems for Property & Casualty insurance companies and managing general agents....
Remote WorkDemographic Data for Collegeville, PA
Moving to Collegeville, PA? Find some basic demographic data about Collegeville, PA below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Manager Jobs in Collegeville, PA
Highest Education Level
Customer Service Managers in Collegeville, PA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Zendesk
- Bank Deposits
- Order Entry
- Customer Success
- Courteous
- Customer Retention
- Client Services
- Cash Management
- Resolution
- Complaint Resolution
- Shipping
- Customer Satisfaction
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Relationship Management
- Customer Relations
- Strategy Development
- Closing
- Friendliness
- Telephone Skills
- Account Management
- Retail
- Process Improvement
- High School Diploma
- Customer Relationship Management
- Punctual
- Driving
- Verbal Communication
- Flexibility
- Events
- Collaboration
- Documentation
- Coaching
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Microsoft Excel
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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