Call Center Representative Jobs in Collegeville, PA
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Scheduling Call Center Rep - 2nd Shift
- Warminster, PA (18 miles from Collegeville, PA)
- 1 day ago
- Warminster, PA (18 miles from Collegeville, PA)
- 1 day ago
About Us Vertical Screen is one of the world's leading applicant screening firms. Operating through three subsidiaries - Business Information Group, Certiphi Screening and Truescreen, as well as a...
- Media, PA (18 miles from Collegeville, PA)
- 2 days ago
- Media, PA (18 miles from Collegeville, PA)
- 2 days ago
Our esteemed client in Media is hiring Contact Center Representatives. Our client is well-known and you will work at their corporate office location! Our client has been in business for 50 years....
ULINE- Call Center Representative
- Churchville, PA (22 miles from Collegeville, PA)
- 2 days ago
- Churchville, PA (22 miles from Collegeville, PA)
- 2 days ago
Customer Service Representative Pay from $22 to $27 per hour with significant growth and earning potential! Pennsylvania Branch 700 Uline Way, Allentown, PA 18106 Morning Call's Top Large Employer...
- Philadelphia, PA (21 miles from Collegeville, PA)
- 17 days ago
- Philadelphia, PA (21 miles from Collegeville, PA)
- 17 days ago
Title Call Center Representative EOE Statement We are an equal employment opportunity employer....
Box Office and Call Center Specialist P/T, Weekends Required
- Philadelphia, PA (21 miles from Collegeville, PA)
- 18 days ago
- Philadelphia, PA (21 miles from Collegeville, PA)
- 18 days ago
Primary Function: The Box Office and Call Center Specialist is responsible for serving a s the first point of contact with guests to the Barnes Foundation, the Box Office and Call Center...
Remote Part-Time Inbound Call Center Agent
- Exton, PA (15 miles from Collegeville, PA)
- 21 days ago
- Exton, PA (15 miles from Collegeville, PA)
- 21 days ago
Overview CubeSmart is looking for an Remote Part-Time Inbound Call Center Agent, you will play a key role in offering our current and potential Customers storage options by providing...
Remote WorkCustomer Service Center Representative (Call Center)
- Quakertown, PA (19 miles from Collegeville, PA)
- 23 days ago
- Quakertown, PA (19 miles from Collegeville, PA)
- 23 days ago
FUNCTION: The Customer Service Center Representative is responsible for providing exemplary customer service to incoming callers through various delivery channels, including the telephone and...
- Media, PA (18 miles from Collegeville, PA)
- 24 days ago
- Media, PA (18 miles from Collegeville, PA)
- 24 days ago
Representative is responsible for handling calls that come into Delaware County Health Department's call center operations and providing accurate information to each caller....
ULINE- Customer Service Representative
- Sellersville, PA (13 miles from Collegeville, PA)
- 25 days ago
- Sellersville, PA (13 miles from Collegeville, PA)
- 25 days ago
Customer Service Representative - Bilingual Pay from $23 to $28 per hour with significant growth and earning potential! Pennsylvania Branch 700 Uline Way, Allentown, PA 18106 Morning Calls Top...
- Eddystone, PA (23 miles from Collegeville, PA)
- 26 days ago
- Eddystone, PA (23 miles from Collegeville, PA)
- 26 days ago
The Call Center Representative is responsible for handling calls that come into Delaware County Health Departments call center operations and providing accurate information to each caller....
Real Estate Call Center Representative
- Exton, PA (15 miles from Collegeville, PA)
- 27 days ago
- Exton, PA (15 miles from Collegeville, PA)
- 27 days ago
The call center representatives must be knowledgeable about all products and know all servicing aspects of lending....
Contact Center Representative- 1st Shift Part-Time
- Media, PA (18 miles from Collegeville, PA)
- 30+ days ago
- Media, PA (18 miles from Collegeville, PA)
- 30+ days ago
Job Description Location: Media, PA Schedule : 1st Shift 9AM 1PM ( 20 hours/week, 7-day availability) Position Summary : Join our winning team where great careers begin. At Wawa, our Contact...
Call Center Representative- Service BDC
- Doylestown, PA (16 miles from Collegeville, PA)
- 30+ days ago
- Doylestown, PA (16 miles from Collegeville, PA)
- 30+ days ago
Fred Beans Automotive of Doylestown is Hiring Immediately for a Call Center Representative! Why Fred Beans?...
- Doylestown, PA (16 miles from Collegeville, PA)
- 30+ days ago
- Doylestown, PA (16 miles from Collegeville, PA)
- 30+ days ago
Fred Beans Automotive of Doylestown is Hiring Immediately for a Call Center Representative! Join Fred Beans Automotive Group, voted Best Places to Work 6 years running!...
- Philadelphia, PA (21 miles from Collegeville, PA)
- 45+ days ago
- Philadelphia, PA (21 miles from Collegeville, PA)
- 45+ days ago
Job Summary This role will be responsible for coordination of patient flow over the telephone, greeting patients in a prompt and courtesy manner and being a patient advocate in term of...
Demographic Data for Collegeville, PA
Moving to Collegeville, PA? Find some basic demographic data about Collegeville, PA below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Collegeville, PA
Highest Education Level
Call Center Representatives in Collegeville, PA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Accounts Receivable
- Technical Support
- Collections
- Microsoft Windows
- Administrative Skills
- Telephone Skills
- Staffing
- Listening
- Account Management
- High School Diploma
- Conflict Resolution
- Troubleshooting
- Driving
- Punctual
- Negotiation
- Investigation
- Microsoft Outlook
- Verbal Communication
- Interpersonal Skills
- Collaboration
- Data Entry
- Multitasking
- Microsoft PowerPoint
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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