Customer Service Manager Jobs in Allentown, PA
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Wawa, Inc.
- Effort, PA (24 miles from Allentown, PA)
- 6 days ago
- Effort, PA (24 miles from Allentown, PA)
- 6 days ago
Soar with us at Wawa. We believe we can make life a little better every day one smile, hoagie, or experience at a time. And theres one secret ingredient that truly sets Wawa apart: Our Associates....
In PersonPosition Summary: A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the shop...
In PersonCustomer Service Coordinator - Full Time
- Goodwill Keystone Area
- Fogelsville, PA (10 miles from Allentown, PA)
- 5 days ago
- Fogelsville, PA (10 miles from Allentown, PA)
- 5 days ago
Be backup to Customer Service Manager as needed. Assists with ensuring and enforcing compliance with all asset protection policies and procedures....
In Person Full TimeFull-Time Customer Service Supervisor
- Kohls Illinois, Inc.
- Phillipsburg, NJ (18 miles from Allentown, PA)
- 8 days ago
- Phillipsburg, NJ (18 miles from Allentown, PA)
- 8 days ago
About the Role In this role, you will be the expert in point of sale and customer services, providing direction and working alongside associates to deliver excellent customer service. You will...
In Person Full Time- Siemens
- Harleysville, PA (23 miles from Allentown, PA)
- 8 days ago
- Harleysville, PA (23 miles from Allentown, PA)
- 8 days ago
Position Location: This role supports our Harleysville, PA branch location, which serves customers throughout the greater Philadelphia, PA area. Here at Siemens, we take pride in enabling...
Hybrid- Penske
- Quakertown, PA (12 miles from Allentown, PA)
- 8 days ago
- Quakertown, PA (12 miles from Allentown, PA)
- 8 days ago
HOME TEAMS OUR BURLINGTON CULTURE BENEFITS JOBS Customer Service Lead - Part-Time Keyword Location SEARCH Customer Service Lead - Part-Time Quakertown, PA If you have strong leadership skills, a...
In PersonFT Customer Experience Manager
- Michaels Stores
- Easton, PA (15 miles from Allentown, PA)
- 10 days ago
- Easton, PA (15 miles from Allentown, PA)
- 10 days ago
Store - ALLENTOWN-BETHLEHEM, PA Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain...
In Person- Community Veterinary Partners
- Quakertown, PA (12 miles from Allentown, PA)
- 11 days ago
- Quakertown, PA (12 miles from Allentown, PA)
- 11 days ago
Large Animal SupervisorPosition SummaryThe Large Animal Supervisor oversees the daily operations of the large animal department to support high-quality patient care, efficient workflow, and...
In PersonCustomer Service Lead - Part-Time
- Burlington
- Quakertown, PA (12 miles from Allentown, PA)
- 12 days ago
- Quakertown, PA (12 miles from Allentown, PA)
- 12 days ago
If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a Customer Service Lead!...
In Person Part Time- Michaels Stores
- Quakertown, PA (12 miles from Allentown, PA)
- 14 days ago
- Quakertown, PA (12 miles from Allentown, PA)
- 14 days ago
Store - ALLENTOWN-QUAKERTOWN, PA Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain...
In Person- Colorcon
- Harleysville, PA (23 miles from Allentown, PA)
- 19 days ago
- Harleysville, PA (23 miles from Allentown, PA)
- 19 days ago
Customer Service Coordinator Colorcon is a world leader in the development, supply and technical support of formulated film coating systems, modified release technologies, specialty excipients and...
Hybrid- Spectraforce Technologies Inc
- Bloomsbury, NJ (19 miles from Allentown, PA)
- 22 days ago
- Bloomsbury, NJ (19 miles from Allentown, PA)
- 22 days ago
Client Services Coordinator 12 months (Contract to hire) Bloomsbury NJ 08804 Job Description Who We Are: SPECTRAFORCE is at the forefront of redefining the staffing, technology, and consulting...
In PersonClient Services Coordinator - Onsite
- Spectraforce Technologies Inc
- Bloomsbury, NJ (19 miles from Allentown, PA)
- 30+ days ago
- Bloomsbury, NJ (19 miles from Allentown, PA)
- 30+ days ago
Who We Are: SPECTRAFORCE is at the forefront of redefining the staffing, technology, and consulting sectors. Privately and diversity-owned, we're among the fastest-growing firms in the US, on a...
In Person- Reeb Millwork
- Bethlehem, PA (5 miles from Allentown, PA)
- 45+ days ago
- Bethlehem, PA (5 miles from Allentown, PA)
- 45+ days ago
The Customer Service Supervisor oversees teams within the Customer Service Department, working closely with the Customer Service Manager to assure excellent customer service with both internal and external...
In Person- Specialty Building Products
- Bethlehem, PA (5 miles from Allentown, PA)
- 45+ days ago
- Bethlehem, PA (5 miles from Allentown, PA)
- 45+ days ago
The Customer Service Supervisor oversees teams within the Customer Service Department, working closely with the Customer Service Manager to assure excellent customer service with both internal and external...
In PersonDemographic Data for Allentown, PA
Moving to Allentown, PA? Find some basic demographic data about Allentown, PA below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in Allentown, PA
Highest Education Level
Customer Service Managers in Allentown, PA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Customer Service Management
- Escalation Management
- Service Standards
- Order Entry
- Order Processing
- Zendesk
- Customer Success
- Customer Retention
- Resolution
- Courteous
- Client Services
- Complaint Resolution
- Shipping
- Merchandising
- Performance Management
- Customer Satisfaction
- Onboarding
- Cashier Skills
- Reimbursement
- Relationship Management
- Closing
- Strategy Development
- Retail
- Salesforce
- Account Management
- Friendliness
- High School Diploma
- Customer Relations
- Events
- Driving
- Process Improvement
- Telephone Skills
- Coaching
- Documentation
- English
- Punctual
- Spanish
- Inventory Management
- Policy Development
- Reporting
- Multitasking
- Collaboration
- Flexibility
- Sales
- Microsoft Excel
- Microsoft Office
- Staff Supervision
- Problem Solving
- Scheduling
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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