Customer Service Manager Jobs in Allentown, PA
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Phillipsburg, NJ (18 miles from Allentown, PA)
- 2 days ago
- Phillipsburg, NJ (18 miles from Allentown, PA)
- 2 days ago
Soar with us at Wawa. We believe we can make life a little better every day one smile, hoagie, or experience at a time. And theres one secret ingredient that truly sets Wawa apart: Our Associates....
- Bethlehem, PA (5 miles from Allentown, PA)
- 5 days ago
- Bethlehem, PA (5 miles from Allentown, PA)
- 5 days ago
Customer Service Supervisor FIA NOW Employment Solutions Bethlehem, PA, us 2 days ago Quick Job type Full-time Permanent Quick Job description Job Description Our client, a well-established...
Retail Customer Service Supervisor
- Whitehall, PA (3 miles from Allentown, PA)
- 9 days ago
- Whitehall, PA (3 miles from Allentown, PA)
- 9 days ago
PetSmart does Anything for Pets and Everything for You – JOIN OUR TEAM! Retail Customer Service Supervisor (Key Holder) About Life at PetSmart At PetSmart, we’re more than just a company obsessed...
The Customer Service Manager is responsible for the front-end operations of the store to maximize customer experience, sales, round up, production, rotation and merchandising....
- Whitehall, PA (3 miles from Allentown, PA)
- 20 days ago
- Whitehall, PA (3 miles from Allentown, PA)
- 20 days ago
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. The Client Service...
Maintenance Manager Job Description: Global MX is seeking an experienced Maintenance Manager to oversee operations at our FAA Part 145 certified repair station located in the Northeast United...
Customer Service & E-Commerce Supervisor (Customer Service, In-Store Shopper Supervisor)
- Souderton, PA (22 miles from Allentown, PA)
- 30+ days ago
- Souderton, PA (22 miles from Allentown, PA)
- 30+ days ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the...
Onsite Customer Service Manager, Omnichannel
- Phillipsburg, NJ (18 miles from Allentown, PA)
- 30+ days ago
- Phillipsburg, NJ (18 miles from Allentown, PA)
- 30+ days ago
About the Role As an Onsite Customer Service Manager, you are obsessed with customer success and operational excellence....
Customer Service Supervisor - Riegelsville
- Riegelsville, PA (12 miles from Allentown, PA)
- 45+ days ago
- Riegelsville, PA (12 miles from Allentown, PA)
- 45+ days ago
Overview Perform all activities required to service customers and manages the CSR staff. Responsibilities The following is a list of essential functions, which may be subject to change at any time...
Pediatric Client Services Manager
- Sellersville, PA (18 miles from Allentown, PA)
- 60+ days ago
- Sellersville, PA (18 miles from Allentown, PA)
- 60+ days ago
Pediatric Client Services Manager BAYADA Home Health Care - 3.8 Sellersville, PA Job Details 1 day ago Benefits Health insurance Dental insurance Vision insurance Loan forgiveness Opportunities...
Customer Experience Manager PT
- Phillipsburg, NJ (18 miles from Allentown, PA)
- 90+ days ago
- Phillipsburg, NJ (18 miles from Allentown, PA)
- 90+ days ago
Store - ALLENTOWN-PHILLIPSBURG, NJ Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes....
- Phillipsburg, NJ (18 miles from Allentown, PA)
- 90+ days ago
- Phillipsburg, NJ (18 miles from Allentown, PA)
- 90+ days ago
Store - ALLENTOWN-PHILLIPSBURG, NJ Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes....
Demographic Data for Allentown, PA
Moving to Allentown, PA? Find some basic demographic data about Allentown, PA below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in Allentown, PA
Highest Education Level
Customer Service Managers in Allentown, PA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Zendesk
- Bank Deposits
- Order Entry
- Customer Success
- Courteous
- Customer Retention
- Client Services
- Cash Management
- Resolution
- Complaint Resolution
- Shipping
- Customer Satisfaction
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Relationship Management
- Customer Relations
- Strategy Development
- Closing
- Friendliness
- Telephone Skills
- Account Management
- Retail
- Process Improvement
- High School Diploma
- Customer Relationship Management
- Punctual
- Driving
- Verbal Communication
- Flexibility
- Events
- Collaboration
- Coaching
- Bachelor's Degree
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Microsoft Excel
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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