Customer Service Representative Jobs in Allentown, PA
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Customer Service Representative
- Pennridge Animal Hospital
- Perkasie, PA (19 miles from Allentown, PA)
- 12 hours ago
- Pennridge Animal Hospital
- Perkasie, PA (19 miles from Allentown, PA)
- 12 hours ago
Customer Service Representative (Veterinary Receptionist) Do you have a passion for helping pets and their people?...
Customer Service Rep(09137) - 3752 Pa. Route 309 Suite B
- Orefield, PA (8 miles from Allentown, PA)
- 3 hours ago
- Orefield, PA (8 miles from Allentown, PA)
- 3 hours ago
Company Description Job Description Operate all equipment. Stock ingredients from delivery area to storage, work area, walk-in cooler Prepare product. Receive and process telephone orders. Take...
Senior Client Services Associate
- Souderton, PA (22 miles from Allentown, PA)
- 10 hours ago
- Souderton, PA (22 miles from Allentown, PA)
- 10 hours ago
Overview At Girard we invest in the success of our employees and customers. We offer our employees the ability to be their authentic selves, while fostering a culture and an environment that...
Retail Store Specialist (Customer Service/ Merchandising) - Full time NEW STORE OPENING
- Trexlertown, PA (7 miles from Allentown, PA)
- 11 hours ago
- Trexlertown, PA (7 miles from Allentown, PA)
- 11 hours ago
Join our team! All associates receive a 30% discount! The compensation range for this opportunity is $13.00 to $14.25 per hour. Compensation for this opportunity is based on candidate experience...
Starting hiring pay at: $15 As an important part of our team, Customer Service Associates impact all areas of the customer experience. As the name suggests, your main priority is to provide great...
Project Managment/Customer Service
- Germansville, PA (15 miles from Allentown, PA)
- 23 hours ago
- Germansville, PA (15 miles from Allentown, PA)
- 23 hours ago
GROTHOUSE, Inc. *The Leader in Our Industry for 26 Years! Great for a Collaborative Communicator! *FT Days M-F**Do you want an opportunity to work for a true, world-leading company, right here in...
Customer Service Representative
- Brodheadsville, PA (22 miles from Allentown, PA)
- 1 day ago
- Brodheadsville, PA (22 miles from Allentown, PA)
- 1 day ago
Position Overview: Supports and adds value to an efficient organization dedicated to quality care and exceptional service. Performs a variety of clerical and customer service work in providing...
- Pennsburg, PA (15 miles from Allentown, PA)
- 1 day ago
- Pennsburg, PA (15 miles from Allentown, PA)
- 1 day ago
Job Description Job Title: Customer Service Associate Location: Field Department: Store Operations Job Summary: The Customer Service Associate works in support of the store management team to...
Customer Service Representative - Bilingual
- Hilltown, PA (23 miles from Allentown, PA)
- 1 day ago
- Hilltown, PA (23 miles from Allentown, PA)
- 1 day ago
Customer Service Representative - Bilingual Pay from $23 to $28 per hour with significant growth and earning potential!...
ULINE- Customer Service Representative
- Slatington, PA (11 miles from Allentown, PA)
- 1 day ago
- Slatington, PA (11 miles from Allentown, PA)
- 1 day ago
Customer Service Representative Pay from $22 to $27 per hour with significant growth and earning potential!...
Customer Service Representative
- Schnecksville, PA (9 miles from Allentown, PA)
- 1 day ago
- Schnecksville, PA (9 miles from Allentown, PA)
- 1 day ago
Customer Service Representative Pay from $22 to $27 per hour with significant growth and earning potential!...
St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to...
- Whitehall, PA (3 miles from Allentown, PA)
- 3 days ago
- Whitehall, PA (3 miles from Allentown, PA)
- 3 days ago
Comfort starts with our 10,000+ team members across the globe, who are transforming the power of comfort every day. Our employees have the power to change lives, in our homes, work and...
SUMMARY: Under close supervision, the Customer Service Representative is responsible for accurately fulfilling customer orders and managing incoming customer calls....
Customer Service Parts Coordinator
- Nazareth, PA (13 miles from Allentown, PA)
- 3 days ago
- Nazareth, PA (13 miles from Allentown, PA)
- 3 days ago
Job Seekers can review the Job Applicant Privacy Policy by clicking here (. Job Description : START ON A CAREER PATH WITH A COMPANY THAT HAS A FUTURE At Ryder, our most important competitive...
Demographic Data for Allentown, PA
Moving to Allentown, PA? Find some basic demographic data about Allentown, PA below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Representative Jobs in Allentown, PA
Highest Education Level
Customer Service Representatives in Allentown, PA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Property and Casualty License
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Order Entry
- Willingness To Learn
- Asset Protection
- Sales Leadership
- Customer Support
- Baking
- Order Processing
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Satisfaction
- Merchandising
- Inbound/Outbound Calling
- Reception
- Reimbursement
- Cashier Skills
- Energetic
- Customer Relations
- Stocking
- Telephone Skills
- Friendliness
- Listening
- High School Diploma
- Retail
- Military Background
- Driving
- Flexibility
- Spanish
- Multitasking
- Filing
- Reporting
- English
- Inventory Management
- Sales
- Policy Development
- Problem Solving
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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