Customer Service Representative Jobs in Allentown, PA
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
- MillerKnoll
- East Greenville, PA (13 miles from Allentown, PA)
- 15 days ago
- MillerKnoll
- East Greenville, PA (13 miles from Allentown, PA)
- 15 days ago
Why join us? Our purpose is to design for the good of humankind. It's the ideal we strive toward each day in everything we do. Being a part of MillerKnoll means being a part of something larger...
This role focuses on achieving a one call resolution and ensures a personalized experience such that the customer wants to continue to use HNL Lab Medicine as their laboratory of choice....
- Sciota, PA (23 miles from Allentown, PA)
- 8 hours ago
- Sciota, PA (23 miles from Allentown, PA)
- 8 hours ago
Soar with us at Wawa. We believe we can make life a little better every day one smile, hoagie, or experience at a time. And theres one secret ingredient that truly sets Wawa apart: Our Associates....
Customer Support Specialist - Bilingual Pay from $23 to $28 per hour with significant growth and earning potential! Pennsylvania Branch 700 Uline Way, Allentown, PA 18106 Morning Calls Top Large...
Grocery Team Member (Stocker, Inventory, Floor Service, Customer Service) - Part Time
- Allentown, PA
- 2 days ago
- Allentown, PA
- 2 days ago
Provides support as a member of the Grocery team to include receiving and preparing product, maintaining the grocery floor and displays, and selling product in support of WFM standards. Performs...
- Palmerton, PA (16 miles from Allentown, PA)
- 2 days ago
- Palmerton, PA (16 miles from Allentown, PA)
- 2 days ago
Were seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: Assist customers with...
Customer Service Representative
- Nazareth, PA (13 miles from Allentown, PA)
- 4 days ago
- Nazareth, PA (13 miles from Allentown, PA)
- 4 days ago
Customer Service Representative HID Global Corporation United States, Pennsylvania, Nazareth Aug 13, 2025 An Amazing Career Opportunity foraCustomer Service Representative!!...
Customer Service Representative
- Orefield, PA (8 miles from Allentown, PA)
- 4 days ago
- Orefield, PA (8 miles from Allentown, PA)
- 4 days ago
Apply Job Type Full-time Description Responsible for promoting the bank in a positive way through building and maintaining customer relationships though the account opening process and on the...
Imagine Your Future with Us! Since 1971, Paychex has been at the forefront of simplifying HR, payroll, and benefits for American businesses. Our digital HR technology and advisory solutions cater...
Project Managment/Customer Service
- Germansville, PA (15 miles from Allentown, PA)
- 5 days ago
- Germansville, PA (15 miles from Allentown, PA)
- 5 days ago
Germansville, PA 1 DAYS AGO 21722288 Summary Germansville, PA Competitive Salary 1 Years Experience High school graduate or equivalency certificate (GED), Post-secondary academic degree, Associate...
Distribution Customer Service Representative
- Breinigsville, PA (11 miles from Allentown, PA)
- 5 days ago
- Breinigsville, PA (11 miles from Allentown, PA)
- 5 days ago
Overview The Distribution Customer Service Representative carries out all customer service activities such as responding to inquiries, processing orders and receipts and handling complaints in a prompt...
Customer Service Representative
- Souderton, PA (22 miles from Allentown, PA)
- 6 days ago
- Souderton, PA (22 miles from Allentown, PA)
- 6 days ago
Position at Mopac POSITION TITLE: Inside Sales Coordinator JBS /MOPAC - SOUDERTON, PENNSYLVANIA We currently have an immediate opening for an Inside Sales Coordinator in our Souderton, PA...
- Quakertown, PA (12 miles from Allentown, PA)
- 6 days ago
- Quakertown, PA (12 miles from Allentown, PA)
- 6 days ago
Were seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: Assist customers with...
- Blandon, PA (24 miles from Allentown, PA)
- 6 days ago
- Blandon, PA (24 miles from Allentown, PA)
- 6 days ago
We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: Assist customers with...
- Walnutport, PA (11 miles from Allentown, PA)
- 6 days ago
- Walnutport, PA (11 miles from Allentown, PA)
- 6 days ago
Were seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: Assist customers with...
Demographic Data for Allentown, PA
Moving to Allentown, PA? Find some basic demographic data about Allentown, PA below.
Customer Service Representative Online Courses and Training Opportunities
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Salary for Customer Service Representative Jobs in Allentown, PA
Highest Education Level
Customer Service Representatives in Allentown, PA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Pulling
- Restocking
- Discretion
- Bathroom Remodeling
- Replenishing
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- First In, First Out
- Order Entry
- Payment Processing
- Customer Support
- Asset Protection
- Sales Leadership
- Willingness To Learn
- Courteous
- Loading & Unloading
- Customer Satisfaction
- Inbound/Outbound Calling
- Merchandising
- Housekeeping
- Cashier Skills
- Reimbursement
- Relationship Management
- Friendliness
- Listening
- Retail
- Decision Making
- Customer Relations
- High School Diploma
- Telephone Skills
- Driving
- Filing
- Inventory Management
- English
- Multitasking
- Policy Development
- Spanish
- Problem Solving
- Sales
- Microsoft Office
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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