Customer Service Representative Jobs in Allentown, PA
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Customer Service Representative- Dublin
- Penn Community Bank
- Dublin, PA (21 miles from Allentown, PA)
- 1 day ago
- Dublin, PA (21 miles from Allentown, PA)
- 1 day ago
Job description: Process customer transactions accurately and efficiently, ensuring all required forms are completed properly. Perform customer requested account maintenance including address...
In Person- Wawa, Inc.
- Wescosville, PA (6 miles from Allentown, PA)
- 1 day ago
- Wescosville, PA (6 miles from Allentown, PA)
- 1 day ago
Soar with us at Wawa. We believe we can make life a little better every day one smile, hoagie, or experience at a time. And theres one secret ingredient that truly sets Wawa apart: Our Associates....
In PersonCustomer Service Representative
- Wolters Kluwer
- Hatfield, PA (24 miles from Allentown, PA)
- 2 days ago
- Hatfield, PA (24 miles from Allentown, PA)
- 2 days ago
Get Started Similar Jobs Customer Service Representative Embrace the role of a Customer Service Representative and play a key role in supporting customers and sales teams for industry-leading flow and...
In PersonCustomer Service Mon-Fri Five Star Solutions - 3.1 Allentown, PA Job Details Full-time $14 an hour 1 day ago Benefits Paid training Qualifications Phone communication English Customer support...
RemoteCustomer Service Representative - Part-Time
- Illinois Tool Works
- Hatfield, PA (24 miles from Allentown, PA)
- 4 days ago
- Hatfield, PA (24 miles from Allentown, PA)
- 4 days ago
Job Description: Job Summary: The Part-Time Customer Service Representative plays a key role in supporting daily operations and ensuring customer needs are met in a fast-paced environment....
In Person Part TimeCustomer Service Representative
- Settlers Hospitality Group LLC
- Center Valley, PA (5 miles from Allentown, PA)
- 5 days ago
- Center Valley, PA (5 miles from Allentown, PA)
- 5 days ago
Customer Service Representative - Global Headquarters - 5156 Center Valley, PA 1 DAYS AGO 22600533 Summary Center Valley, PA In-Person Competitive Salary 1 Years Experience Bachelor's degree No Commission...
In PersonLicensed Client Services Representative
- TEKsystems
- Allentown, PA
- 6 days ago
- Allentown, PA
- 6 days ago
call resolution....
In PersonCustomer Service Representative
- U-Haul Co. of Pennsylvania
- Easton, PA (11 miles from Allentown, PA)
- 6 days ago
- Easton, PA (11 miles from Allentown, PA)
- 6 days ago
U-Haul is in search of friendly, motivated people for the position of Customer Service Representative....
In PersonCustomer Service Rep(04792) - 1826 Union Boulevard
- Domino's
- Allentown, PA
- 7 days ago
- Allentown, PA
- 7 days ago
Operate all equipment. Stock ingredients from delivery area to storage, work area, walk-in coolerPrepare product. Receive and process telephone orders. Take inventory and complete associated...
In Person- Domino's Pizza
- Quakertown, PA (12 miles from Allentown, PA)
- 8 days ago
- Quakertown, PA (12 miles from Allentown, PA)
- 8 days ago
Company Description Job Description General job duties for all store team members Operate all equipment. Stock ingredients from delivery area to storage, work area, walk-in cooler. Prepare...
In PersonCustomer Service Associate - Nights/Weekends
- Raising Cane's
- Allentown, PA
- 8 days ago
- Allentown, PA
- 8 days ago
Starting hiring pay at: $ 15.00 As an important part of our team, Customer Service Associates impact all areas of the customer experience. As the name suggests, your main priority is to provide...
In PersonCustomer Service/Mechanic/Detailer
- Tigon Golf Carts LLC
- Hatfield, PA (24 miles from Allentown, PA)
- 8 days ago
- Hatfield, PA (24 miles from Allentown, PA)
- 8 days ago
Customer Service/Mechanic/Detailer - Various Openings Hatfield, PA 2 DAYS AGO 22583677 Summary Hatfield, PA In-Person $15.00 per Hour 0 Years Experience No formal schooling No Commission 40.00...
In PersonCustomer Service Rep(09090) - 15100 Kutztown Rd
- Domino's Pizza
- Kutztown, PA (17 miles from Allentown, PA)
- 9 days ago
- Kutztown, PA (17 miles from Allentown, PA)
- 9 days ago
Company Description Job Description Operate all equipment. Stock ingredients from delivery area to storage, work area, walk-in cooler Prepare product. Receive and process telephone orders. Take...
In PersonDistribution Customer Service Representative
- NFI Industries
- Breinigsville, PA (11 miles from Allentown, PA)
- 10 days ago
- Breinigsville, PA (11 miles from Allentown, PA)
- 10 days ago
Overview The Distribution Customer Service Representative carries out all customer service activities such as responding to inquiries, processing orders and receipts and handling complaints in a prompt...
In Person- Landis Supermarkets
- Telford, PA (20 miles from Allentown, PA)
- 10 days ago
- Telford, PA (20 miles from Allentown, PA)
- 10 days ago
Cashiers are responsible for providing fast, friendly, and accurate check out to our customers. They will greet and assist customers in locating products in the store and by bagging their...
In PersonDemographic Data for Allentown, PA
Moving to Allentown, PA? Find some basic demographic data about Allentown, PA below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Representative Jobs in Allentown, PA
Highest Education Level
Customer Service Representatives in Allentown, PA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- One Call Resolution
- Call Center Experience
- Check Cashing
- Service Sales
- Inbound
- Bathroom Remodeling
- First In, First Out
- Asset Protection
- Restocking
- Order Entry
- Customer Support
- Order Processing
- Sales Leadership
- Payment Processing
- Resolution
- Willingness To Learn
- Courteous
- Client Services
- Loading & Unloading
- Discretion
- Merchandising
- Housekeeping
- Inbound/Outbound Calling
- Customer Satisfaction
- Cashier Skills
- Reimbursement
- Energetic
- Stocking
- Relationship Management
- Retail
- Friendliness
- High School Diploma
- Listening
- Customer Relations
- Driving
- Telephone Skills
- English
- Punctual
- Filing
- Spanish
- Inventory Management
- Policy Development
- Multitasking
- Flexibility
- Sales
- Microsoft Excel
- Microsoft Office
- Staff Supervision
- Problem Solving
- Scheduling
- Computer Skills
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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