Customer Service Representative Jobs in Allentown, PA
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Sales Consultant - Customer Service
- Easton, PA (15 miles from Allentown, PA)
- 30+ days ago
- Easton, PA (15 miles from Allentown, PA)
- 30+ days ago
6075 - Easton - Nazareth - 3835 Easton-Nazareth Hwy, Easton, Pennsylvania, 18045 CarMax, the way your career should be! About this job As a Customer Specialist, you will be empowered to provide an...
- Whitehall, PA (3 miles from Allentown, PA)
- 1 hour ago
- Whitehall, PA (3 miles from Allentown, PA)
- 1 hour ago
**Position Purpose:** Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about...
Customer Service Rep(04888) - 327 Main St
- Harleysville, PA (23 miles from Allentown, PA)
- 1 hour ago
- Harleysville, PA (23 miles from Allentown, PA)
- 1 hour ago
Company Description Job Description Operate all equipment. Stock ingredients from delivery area to storage, work area, walk-in cooler Prepare product. Receive and process telephone orders. Take...
Customer Service Rep (04789) - 1353 Easton Ave
- Bethlehem, PA (5 miles from Allentown, PA)
- 1 hour ago
- Bethlehem, PA (5 miles from Allentown, PA)
- 1 hour ago
From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity....
Customer Care Representative - Premier Dietary Supplements
- Allentown, PA
- 3 hours ago
- Allentown, PA
- 3 hours ago
Reference #: 6661 Customer Care Representative - Premier Dietary Supplements Salt Lake City Regular MERIEUX NUTRISCIENCES As a trusted partner, our Public Health mission is to make food systems...
We are seeking a customer-focused MyHR Associate to join our Human Resources support team. This role serves as the primary point of contact for employees and managers, handling a wide range of...
Customer Service Rep(04885) - 4229 W Tilghman Street
- Allentown, PA
- 1 day ago
- Allentown, PA
- 1 day ago
Operate all equipment.Stock ingredients from delivery area to storage, work area, walk-in coolerPrepare product.Receive and process telephone orders.Take inventory and complete associated...
Customer Service Rep (04069) - 1341 Blue Valley Dr
- Bangor, PA (23 miles from Allentown, PA)
- 1 day ago
- Bangor, PA (23 miles from Allentown, PA)
- 1 day ago
From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity....
Customer Service Rep(04788) - 330 Larry Holmes Dr.
- Easton, PA (15 miles from Allentown, PA)
- 1 day ago
- Easton, PA (15 miles from Allentown, PA)
- 1 day ago
Company Description Job Description Operate all equipment. Stock ingredients from delivery area to storage, work area, walk-in cooler Prepare product. Receive and process telephone orders. Take...
Customer Support Representative
- Bethlehem, PA (5 miles from Allentown, PA)
- 1 day ago
- Bethlehem, PA (5 miles from Allentown, PA)
- 1 day ago
Position Title: Customer Support Representative Employment Type: Full-Time Location: Bethlehem, PA (On-Site) # of Positions: 1 Work Days/Hours: Monday-Friday - 8:15 AM - 5:15 PM (On-Site) Job...
Customer Service Rep (04849) - 1145 N. 5th St.
- Perkasie, PA (19 miles from Allentown, PA)
- 2 days ago
- Perkasie, PA (19 miles from Allentown, PA)
- 2 days ago
From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity....
Customer Service Representative
- Phillipsburg, NJ (18 miles from Allentown, PA)
- 2 days ago
- Phillipsburg, NJ (18 miles from Allentown, PA)
- 2 days ago
Job Details Job Location: Phillipsburg, NJ Position Type: Full Time Salary Range: $15.49 - $15.49 Hourly Travel Percentage: Up to 25% Job Shift: Any Job Category: Retail Description Retail Office...
ULINE- Customer Service Representative
- Wescosville, PA (6 miles from Allentown, PA)
- 3 days ago
- Wescosville, PA (6 miles from Allentown, PA)
- 3 days ago
Customer Service Representative Pay from $22 to $27 per hour with significant growth and earning potential!...
About Us: At ID Logistics we are dedicated to fostering a dynamic and inclusive work environment where every team member is welcomed and valued. As a leading global 3PL (3 rd party logistics)...
Customer Service Representative
- Souderton, PA (22 miles from Allentown, PA)
- 4 days ago
- Souderton, PA (22 miles from Allentown, PA)
- 4 days ago
CUSTOMER SERVICE REPRESENTATIVE Location: Souderton, PA, United States Date Posted: Jun 25, 2025 Category: Supply Chain, Procurement & Transportation Description POSITION TITLE: Inside Sales Coordinator...
Demographic Data for Allentown, PA
Moving to Allentown, PA? Find some basic demographic data about Allentown, PA below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Representative Jobs in Allentown, PA
Highest Education Level
Customer Service Representatives in Allentown, PA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Asset Protection
- Order Entry
- Customer Support
- Willingness To Learn
- Order Processing
- Baking
- Courteous
- Sales Leadership
- Resolution
- Point-of-Sale System
- Complaint Resolution
- Loading & Unloading
- Customer Satisfaction
- Inbound/Outbound Calling
- Merchandising
- Cashier Skills
- Reception
- Reimbursement
- Energetic
- Relationship Management
- Customer Relations
- Friendliness
- Decision Making
- Telephone Skills
- Listening
- Retail
- High School Diploma
- Driving
- Flexibility
- Filing
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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