Customer Service Manager Jobs in Wilsonville, OR
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Customer Care Manager, Ann Sacks
- Portland, OR (14 miles from Wilsonville, OR)
- 11 hours ago
- Portland, OR (14 miles from Wilsonville, OR)
- 11 hours ago
Customer Care Manager, Ann Sacks Work Mode: Hybrid Location: Hybrid - Northeast Portland, Oregon Opportunity At Ann Sacks, the Customer Care Manager plays a key role in providing World-Class...
Client Service Manager - Personal Lines
- Portland, OR (14 miles from Wilsonville, OR)
- 3 days ago
- Portland, OR (14 miles from Wilsonville, OR)
- 3 days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
- Portland, OR (14 miles from Wilsonville, OR)
- 3 days ago
- Portland, OR (14 miles from Wilsonville, OR)
- 3 days ago
About the Front-End Manager Position: We are looking for a hardworking and energetic Customer Service Manager to join Bi-Mart....
- Portland, OR (14 miles from Wilsonville, OR)
- 3 days ago
- Portland, OR (14 miles from Wilsonville, OR)
- 3 days ago
Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. Improving how we live, work,...
Sr Project Manager Client Services
- Beaverton, OR (13 miles from Wilsonville, OR)
- 4 days ago
- Beaverton, OR (13 miles from Wilsonville, OR)
- 4 days ago
Futures start here. Where first steps, new friendships, and confident learners are born. At KinderCare Learning Companies, the first and only early childhood education provider recognized with the...
Route Scheduler / Customer Service Coordinator
- Portland, OR (14 miles from Wilsonville, OR)
- 6 days ago
- Portland, OR (14 miles from Wilsonville, OR)
- 6 days ago
We are an established local glass shop currently looking for an organized, practical, and action-oriented Route Scheduler / Customer Coordinator. This role plays a critical role between our...
Client Service Coordinator - 005006
- Portland, OR (14 miles from Wilsonville, OR)
- 7 days ago
- Portland, OR (14 miles from Wilsonville, OR)
- 7 days ago
Client Service Coordinator (Classic 5006) SUMMARY OF JOB PURPOSE AND FUNCTION The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the...
Program Manager, Customer Support Operations (software)
- Wilsonville, OR
- 11 days ago
- Wilsonville, OR
- 11 days ago
Siemens EDA is looking for a seasoned Program Manager to be at the intersection of infrastructure, customer experience, and AI-powered innovation. If you're a natural connector, a sharp...
- Lake Oswego, OR (8 miles from Wilsonville, OR)
- 19 days ago
- Lake Oswego, OR (8 miles from Wilsonville, OR)
- 19 days ago
For nearly 20 years, TheKey has helped clients achieve successful long-term aging at home with comprehensive, concierge-based care. Ensuring the dignity, safety, and independence of its clients,...
- Portland, OR (14 miles from Wilsonville, OR)
- 21 days ago
- Portland, OR (14 miles from Wilsonville, OR)
- 21 days ago
Now Hiring: Remote Healthcare Customer Service Professionals Are you passionate about delivering exceptional service and making a difference in peoples lives? Were looking for dedicated and...
Customer Service Lead - Part-Time
- Portland, OR (14 miles from Wilsonville, OR)
- 22 days ago
- Portland, OR (14 miles from Wilsonville, OR)
- 22 days ago
If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a Customer Service Lead!...
Director, Customer Service Operations
- Portland, OR (14 miles from Wilsonville, OR)
- 26 days ago
- Portland, OR (14 miles from Wilsonville, OR)
- 26 days ago
Essential Responsibilities: Provide dynamic leadership for Customer Service management team and agents....
- Tualatin, OR (4 miles from Wilsonville, OR)
- 30+ days ago
- Tualatin, OR (4 miles from Wilsonville, OR)
- 30+ days ago
The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in terms of numbers of clients and...
Customer Service Manager Part Time
- Beaverton, OR (13 miles from Wilsonville, OR)
- 30+ days ago
- Beaverton, OR (13 miles from Wilsonville, OR)
- 30+ days ago
Store - PORT-BEAVERTON/EVERGREEN, OR Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes....
Part Time Closing Customer Experience Manager
- Portland, OR (14 miles from Wilsonville, OR)
- 30+ days ago
- Portland, OR (14 miles from Wilsonville, OR)
- 30+ days ago
Store - PORT-PORTLAND, OR This position is mostly closing shifts, but can also have daytime scheduling depending on needs. Deliver a customer centric shopping experience by managing and delivering...
Demographic Data for Wilsonville, OR
Moving to Wilsonville, OR? Find some basic demographic data about Wilsonville, OR below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in Wilsonville, OR
Highest Education Level
Customer Service Managers in Wilsonville, OR offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Zendesk
- Bank Deposits
- Order Entry
- Customer Success
- Courteous
- Customer Retention
- Client Services
- Cash Management
- Resolution
- Complaint Resolution
- Shipping
- Customer Satisfaction
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Relationship Management
- Customer Relations
- Strategy Development
- Closing
- Friendliness
- Telephone Skills
- Account Management
- Retail
- Process Improvement
- High School Diploma
- Customer Relationship Management
- Punctual
- Driving
- Verbal Communication
- Flexibility
- Events
- Collaboration
- Coaching
- Bachelor's Degree
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Microsoft Excel
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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