Call Center Representative Jobs in Wilsonville, OR

A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.

Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.

1-9 of 9 Jobs

Member Services Call Center Representative

  • Portland, OR (14 miles from Wilsonville, OR)
  • 4 days ago
  • Portland, OR (14 miles from Wilsonville, OR)
  • 4 days ago

Professional Summary: The Customer Service Professional I serves as the key liaison between the corporation and its members, providers, and other stakeholders. This role involves delivering...

Call Center Specialist Expanded Function

  • Hillsboro, OR (15 miles from Wilsonville, OR)
  • 11 days ago
  • Hillsboro, OR (15 miles from Wilsonville, OR)
  • 11 days ago

Call Center Specialist Expanded Function 3.7 3.7 out of 5 stars Hillsboro, OR $25.77 an hour - Full-time Virginia Garcia Memorial Health Center 48 reviews $25.77 an hour - Full-time At Virginia...

Client Support Specialist - Greater Portland, OR Area

  • Portland, OR (14 miles from Wilsonville, OR)
  • 27 days ago
  • Portland, OR (14 miles from Wilsonville, OR)
  • 27 days ago

Job Description: To be eligible for consideration of this role, your primary residence must be located within a 90 mile radius at the time of application from the approved branch sites listed...

BottleDrop Customer Care Associate - Gresham

  • Gresham, OR (21 miles from Wilsonville, OR)
  • 29 days ago
  • Gresham, OR (21 miles from Wilsonville, OR)
  • 29 days ago

Job Details Job Location : Gresham RC 706 - Gresham, OR Position Type : Full Time Salary Range : $19.18 - $23.01 Hourly Description Our Vision A world where no resource is wasted. Our Mission To...

Benefits Enrollment Call Center Agent

  • Portland, OR (14 miles from Wilsonville, OR)
  • 30+ days ago
  • Portland, OR (14 miles from Wilsonville, OR)
  • 30+ days ago

Benefits Enrollment Call Center Agent Our client is seeking a detail-oriented and dependable Benefits Enrollment Call Center Agent to provide high-volume customer service and administrative...

Remote Work

Call Center Representative

  • Portland, OR (14 miles from Wilsonville, OR)
  • 30+ days ago
  • Portland, OR (14 miles from Wilsonville, OR)
  • 30+ days ago

The Call Center Representative position is critical to the success and operational efficiency of OHSU, working in a call center which operates 24 hours a day, 7 days a week, 365 days a year....

Call Center Representative

  • Portland, OR (14 miles from Wilsonville, OR)
  • 45+ days ago
  • Portland, OR (14 miles from Wilsonville, OR)
  • 45+ days ago

Bilingual (Spanish) Call Center Representative Location: Portland, Oregon 97217 Duration: 6+ Months, Contract Shift Details: Tuesday, Wednesday, Thursday, Friday and Saturdays; 7:30am - 4:00pm PST....

Sr. Customer Care Associate (Home Health)

  • Portland, OR (14 miles from Wilsonville, OR)
  • 60+ days ago
  • Portland, OR (14 miles from Wilsonville, OR)
  • 60+ days ago

Our home health and hospice agencies are located throughout California, Hawaii, Oregon and Washington. They serve the entire community and offer personalized in-home care, and many have been...

Contact Center Agent

  • Beaverton, OR (13 miles from Wilsonville, OR)
  • 90+ days ago
  • Beaverton, OR (13 miles from Wilsonville, OR)
  • 90+ days ago

Center Experience Strong Computer Skills Excellent Verbal & Writtenmunication Position Overview: Working within a leading industry client in Class Action business operations, the call center manages...

Demographic Data for Wilsonville, OR

Moving to Wilsonville, OR? Find some basic demographic data about Wilsonville, OR below.

Local
National
26,443
962
Medium

Call Center Representative Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Coggno
Call Center Training: Duties of the Customer Service Representative
A customer service rep takes calls from customers. That's not hard to figure out. But there's so much more to this role than you might realize, if you've never worked in a call center. In this...
Coggno
Call Center Training: Skills of the Customer Service Representative
In our last course, we talked about what to do as a call center representative. Here, we'll discuss HOW you'll accomplish those things. In other words, the skills you'll need to excel at your job....
John Academy
Entrenamiento Para Call Center - Training for Call Center
Para quien es el curso? Artistas o pintores que quieren pinturas caseros como un negocio. Las personas que tienen un interes en la pintura profesional Requisito de entrada: Este curso esta...
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Salary for Call Center Representative Jobs in Wilsonville, OR

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Call Center Representatives in Wilsonville, OR offer the following education background
High School or GED
32.7%
Bachelor's Degree
25.2%
Associate's Degree
17.2%
Vocational Degree or Certification
14.9%
Master's Degree
5.2%
Some College
3.4%
Some High School
0.8%
Doctorate Degree
0.6%
Average Work Experience
Here's a breakdown of the number of years' experience offered by Call Center Representatives in Wilsonville, OR
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Call Center Representative position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

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