Customer Service Manager Jobs in Oregon

A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.

Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.

1-15 of 36 Jobs

RN Client Care Manager

  • OR
  • 19 hours ago
  • OR
  • 19 hours ago

RN Client Care Manager page is loaded RN Client Care Manager locations Lake Oswego, OR time type Part time posted on Posted 4 Days Ago job requisition id JR103758 For nearly 20 years, TheKey has...

E-Commerce Customer Service Manager

  • Portland, OR
  • 2 days ago
  • Portland, OR
  • 2 days ago

THE ROLE: The E-commerce Customer Service Manager will play a pivotal role in ensuring fans have a seamless experience with our merchandise....

Program Manager, Customer Success, Just Walk Out, (JWO)

  • North Bend, OR
  • 2 days ago
  • North Bend, OR
  • 2 days ago

Amazon Just Walk Out as a Service (JWOS) delivers solutions to our Retail Customers to simplify shopping for their shoppers. Our enterprise-ready, autonomous retail technology enables shoppers to...

Customer Service Professional

  • Portland, OR
  • 7 days ago
  • Portland, OR
  • 7 days ago

Customer Service Professional I Location: Remote (Must reside in OR, WA, ID, or UT) Category: Customer Service Representative (General) Employment Type: 5-Month Contract (Potential for Early...

Customer Service Lead - Part-Time

  • Portland, OR
  • 8 days ago
  • Portland, OR
  • 8 days ago

If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a Customer Service Lead!...

Customer Support Manager

  • Salem, OR
  • 9 days ago
  • Salem, OR
  • 9 days ago

Cribl does differently. What does that mean? It means we are a serious company that doesn't take itself too seriously; and we're looking for people who love to get stuff done, and laugh a bit...

Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies...

Customer Service & E-Commerce Supervisor (Customer Service, In-Store Shopper Supervisor)

  • Junction City, OR
  • 11 days ago
  • Junction City, OR
  • 11 days ago

At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the...

**Providence is calling an Associate Customer Care Coordinator (Evening Shift) who will:** + Serve as a member of a service team that supports multiple regions and whose primary purpose is to...

Remote Work

Customer Success Manager

  • OR
  • 12 days ago
  • OR
  • 12 days ago

Pulley's mission is to make it easier for anyone to start a company. We believe that more startups should exist and that founder-led companies are more successful in the long term. With Pulley's...

Director, Customer Service Operations

  • Portland, OR
  • 12 days ago
  • Portland, OR
  • 12 days ago

Essential Responsibilities: Provide dynamic leadership for Customer Service management team and agents....

Customer Success Manager

  • Portland, OR
  • 14 days ago
  • Portland, OR
  • 14 days ago

Why Join Us? As the world's leading vendor of Cyber Security, facing the most sophisticated threats and attacks, we've assembled a global team of the most driven, creative, and innovative people....

Customer Service Manager

  • Happy Valley, OR
  • 14 days ago
  • Happy Valley, OR
  • 14 days ago

1565 W Happy Valley Rd Phoenix Arizona, 85085, +... Starting Pay: $17.00 Hourly Position Description : Responsible for the oversight, leadership and achievement for the sales floor and obtaining...

Customer Service Professional - Remote

  • Portland, OR
  • 14 days ago
  • Portland, OR
  • 14 days ago

Candidates must have a high school diploma or equivalent 1 year customer service call center experience or 1 year customer service experience such as insurance, banking, hospital medical office or other...

Remote Work

Bilingual Customer Service Coordinator

  • Newport, OR
  • 15 days ago
  • Newport, OR
  • 15 days ago

Job Title: Bilingual Customer Service CoordinatorCategory: Classified Lincoln County School District is accepting on-line applications for a Bilingual Customer Service Coordinator/...

Demographic Data for Oregon

Moving to Oregon? Find some basic demographic data about Oregon below.


Local
National
4,237,097
119,915

Customer Service Manager Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Team Engagement for Customer Service Managers
Discover strategies to keep teams engaged with culture, collaboration, and transparency. Learn more about team engagement for customer service managers. This module includes the following lessons:...
Service Etiquette in Financial Services
Service etiquette refers to how service professionals use expected and effective manners to demonstrate professionalism with customers. But lack of appropriate understanding and guidance results...
Customer Service Career Guide: From Agent to Manager
This course walks you through every stage of the support career path - from entry-level agent to team lead and manager. You'll learn the core responsibilities, required soft skills, and...

Salary for Customer Service Manager Jobs in Oregon

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Customer Service Managers in Oregon offer the following education background
Bachelor's Degree
37.9%
High School or GED
20.9%
Associate's Degree
14.2%
Master's Degree
11.9%
Vocational Degree or Certification
11.0%
Some College
2.7%
Doctorate Degree
0.9%
Some High School
0.5%

Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Service Managers in Oregon
4-6 years
43.8%
1-2 years
15.7%
2-4 years
15.0%
None
11.8%
10+ years
7.6%
Less than 1 year
4.8%
8-10 years
1.3%
6-8 years
0.2%


Other Career Titles

Here are some other career titles that require similar skills



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