Customer Service Manager Jobs in Oregon
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Airport Customer Service Supervisor - EUG
- Unifi Aviation, LLC
- Eugene, OR
- 11 hours ago
- Eugene, OR
- 11 hours ago
General information Job Title Airport Customer Service Supervisor - EUG Date Wednesday, June 3, 2026 Entity Unifi Aviation, LLC State Oregon City Eugene Base Pay Rate: $ 20.00 Full/Part Time Full...
In PersonAt Genworth, we empower families to navigate the aging journey with confidence. We are compassionate, experienced allies for those navigating care with guidance, products, and services that meet...
RemoteSenior Customer Experience Manager, Enterprise
- NAVEX Global
- Lake Oswego, OR
- 3 days ago
- Lake Oswego, OR
- 3 days ago
At NAVEX, we're transforming the world-making it safer, more ethical, and ensuring every voice is heard. That's real impact. Our high-performance culture is driven by our values. We move with...
In PersonCustomer Experience Manager, Enterprise
- NAVEX Global
- Lake Oswego, OR
- 3 days ago
- Lake Oswego, OR
- 3 days ago
At NAVEX, we're transforming the world-making it safer, more ethical, and ensuring every voice is heard. That's real impact. Our high-performance culture is driven by our values. We move with...
In PersonCustomer Experience Manager, Mid-Market
- NAVEX Global
- Lake Oswego, OR
- 3 days ago
- Lake Oswego, OR
- 3 days ago
At NAVEX, we're transforming the world-making it safer, more ethical, and ensuring every voice is heard. That's real impact. Our high-performance culture is driven by our values. We move with...
In PersonRetail Cannabis Customer Service Professional Coastal owned dispensary seeks an authentic service protessional to fill an opening in our small crew at the the dopest specialized craft cannabis...
In PersonLooking for a way to make an impact and help people? Join PacificSource and help our members access quality, affordable care! PacificSource is an equal opportunity employer. All qualified...
RemoteAssociate Commercial Lines Client Service Manager
- Gallagher
- Forest Grove, OR
- 7 days ago
- Forest Grove, OR
- 7 days ago
Introduction At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our...
RemoteUAE Remote Position Title: Customer Success Manager About Appspace: At Appspace, were passionate about creating better work experiences for people everywhere, and were looking for people that feel...
RemoteCustomer Support Manager - Americas
- Tomra Systems ASA
- Portland, OR
- 11 days ago
- Portland, OR
- 11 days ago
Company Description TOMRA Food is a multinational organization and a leading provider of sensor-based sorting, peeling and integrated post-harvest solution for the food industries. Transforming...
In PersonIf you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a Customer Service Lead!...
In Person Part TimeA career at Whole Foods Market is more than just the work you do- it's about your personal growth and creating meaningful change. Our purpose is to nourish people and the planet. That means...
In PersonPT Closing Customer Experience Manager
- Michaels Stores
- Portland, OR
- 17 days ago
- Portland, OR
- 17 days ago
Store - PORT-PORTLAND, OR Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
In Person Part TimeVeterinary Client Service Manager
- BluePearl Vet, LLC
- Portland, OR
- 18 days ago
- Portland, OR
- 18 days ago
Take the next step in your leadership career and join the NE Portland BluePearl Pet Hospital as a Client Service Manager. Are you a passionate leader who is ready to make a difference? Do you...
In PersonSummary: Under the direction of the Regional VP, the Customer Service Manager will profit and loss of the facility, supervise the inside sales team, respond to customer inquiries regarding products...
In Person Part TimeDemographic Data for Oregon
Moving to Oregon? Find some basic demographic data about Oregon below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in Oregon
Highest Education Level
Customer Service Managers in Oregon offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Customer Service Management
- Escalation Management
- Service Standards
- Order Entry
- Order Processing
- Zendesk
- Customer Success
- Customer Retention
- Resolution
- Client Services
- Complaint Resolution
- Shipping
- Merchandising
- Performance Management
- Customer Satisfaction
- Onboarding
- Cashier Skills
- Reimbursement
- Relationship Management
- Closing
- Strategy Development
- Retail
- Salesforce
- Account Management
- Friendliness
- High School Diploma
- Conflict Resolution
- Customer Relations
- Events
- Driving
- Process Improvement
- Telephone Skills
- Coaching
- Documentation
- English
- Punctual
- Spanish
- Inventory Management
- Policy Development
- Reporting
- Multitasking
- Collaboration
- Flexibility
- Sales
- Microsoft Excel
- Microsoft Office
- Staff Supervision
- Problem Solving
- Scheduling
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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