Customer Service Manager Jobs in Richmond Hill, ON
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Dayforce
- Toronto, ON (15 miles from Richmond Hill, ON)
- 10 hours ago
- Toronto, ON (15 miles from Richmond Hill, ON)
- 10 hours ago
Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA),...
In PersonManager, Client Service - Payments
- ScotiaBank
- Mississauga, ON (23 miles from Richmond Hill, ON)
- 13 hours ago
- Mississauga, ON (23 miles from Richmond Hill, ON)
- 13 hours ago
Requisition ID: 258371 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. The Role: Leads and oversees the servicing of a Client Service team in...
In PersonSenior Manager, Client Services
- Lnw
- Mississauga, ON (23 miles from Richmond Hill, ON)
- 1 day ago
- Mississauga, ON (23 miles from Richmond Hill, ON)
- 1 day ago
Gaming: Welcome to the world of land-based gaming. At Light & Wonder, its all about the games, and our Gaming team builds cutting-edge technology, products, and content for the most iconic casinos...
In PersonCustomer Service Administrator - Auto Body (Toronto West)
- The Boyd Group
- Toronto, ON (15 miles from Richmond Hill, ON)
- 6 days ago
- Toronto, ON (15 miles from Richmond Hill, ON)
- 6 days ago
Company: Assured Automotive Great Teams Dont Happen by Accident Built with Intent. Driven by YOU. At Assured Automotive, our teams work to provide the elite infrastructure and supportive...
In Person- Ceridian
- Toronto, ON (15 miles from Richmond Hill, ON)
- 9 days ago
- Toronto, ON (15 miles from Richmond Hill, ON)
- 9 days ago
Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA),...
In PersonClient Service Manager II - Pharmacy Solutions
- Telus
- Toronto, ON (15 miles from Richmond Hill, ON)
- 12 days ago
- Toronto, ON (15 miles from Richmond Hill, ON)
- 12 days ago
Are you a problem-solver who thrives on challenges? Do you believe that continuous learning is an exhilarating journey, and that well-being is just as important as career success? If so, join the...
In Person- Spectrum Healthcare
- Mississauga, ON (23 miles from Richmond Hill, ON)
- 15 days ago
- Mississauga, ON (23 miles from Richmond Hill, ON)
- 15 days ago
Company Description Your happiness and well-being are top priorities at Spectrum! We offer competitive wages, paid sick days, RRSP matching and more! We are hiring a Manager, Client Care Services...
In PersonManager, Client Service Delivery Operations (GWO)
- ScotiaBank
- Toronto, ON (15 miles from Richmond Hill, ON)
- 22 days ago
- Toronto, ON (15 miles from Richmond Hill, ON)
- 22 days ago
Requisition ID: 260731 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. The Role As a Manager, Client Tax Reporting (Client Support), you will...
In PersonCustomer Service Manager Temporary Assignment
- Walmart
- Whitby, ON (24 miles from Richmond Hill, ON)
- 27 days ago
- Whitby, ON (24 miles from Richmond Hill, ON)
- 27 days ago
Working as a Customer Service Manager at Walmart Canada is a great way to develop your skills in the retail industry....
In Person Temporary- Dayforce
- Toronto, ON (15 miles from Richmond Hill, ON)
- 30+ days ago
- Toronto, ON (15 miles from Richmond Hill, ON)
- 30+ days ago
Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA),...
In PersonProgram Manager - Customer Relations
- Dynacare
- Brampton, ON (19 miles from Richmond Hill, ON)
- 30+ days ago
- Brampton, ON (19 miles from Richmond Hill, ON)
- 30+ days ago
Job Posting: Program Manager Customer Relations, Brampton Where YOU work makes a difference. Life is precious and every moment matters. Dynacare is helping Canadians achieve a healthy future with...
In PersonClient Services Coordinator, Full-Time
- Spectrum Healthcare
- Toronto, ON (15 miles from Richmond Hill, ON)
- 45+ days ago
- Toronto, ON (15 miles from Richmond Hill, ON)
- 45+ days ago
Company Description We are hiring a full-time Client Services Coordinator to work at our Toronto office to provide exemplary client service and support, in person and over the telephone to our...
In Person Full TimeFounding Customer Success Manager
- Valsoft
- Toronto, ON (15 miles from Richmond Hill, ON)
- 45+ days ago
- Toronto, ON (15 miles from Richmond Hill, ON)
- 45+ days ago
About Valsoft Valsoft builds and scales vertical market software companies. We partner with strong teams, invest for the long term, and run disciplined operating systems to drive sustainable...
In Person(CAN) Customer Service Manager
- Walmart
- Brampton, ON (19 miles from Richmond Hill, ON)
- 60+ days ago
- Brampton, ON (19 miles from Richmond Hill, ON)
- 60+ days ago
Working as a Customer Service Manager at Walmart Canada is a great way to develop your skills in the retail industry....
In PersonClient Services Coordinator, Team Lead
- Spectrum Healthcare
- Mississauga, ON (23 miles from Richmond Hill, ON)
- 90+ days ago
- Mississauga, ON (23 miles from Richmond Hill, ON)
- 90+ days ago
Company Description Your happiness and well-being are top priorities at Spectrum! We offer the most competitive wages, RRSP matching, benefits, paid sick days, and more! We are hiring Full Time...
In PersonCustomer Service Manager Online Courses and Training Opportunities
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Salary for Customer Service Manager Jobs in Richmond Hill, ON
Highest Education Level
Customer Service Managers in Richmond Hill, ON offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Customer Service Management
- Escalation Management
- Service Standards
- Order Entry
- Order Processing
- Zendesk
- Customer Success
- Customer Retention
- Resolution
- Courteous
- Client Services
- Complaint Resolution
- Shipping
- Merchandising
- Performance Management
- Customer Satisfaction
- Onboarding
- Cashier Skills
- Reimbursement
- Relationship Management
- Closing
- Strategy Development
- Retail
- Salesforce
- Account Management
- Friendliness
- High School Diploma
- Customer Relations
- Events
- Driving
- Process Improvement
- Telephone Skills
- Coaching
- Documentation
- English
- Punctual
- Spanish
- Inventory Management
- Policy Development
- Reporting
- Multitasking
- Collaboration
- Flexibility
- Sales
- Microsoft Excel
- Microsoft Office
- Staff Supervision
- Problem Solving
- Scheduling
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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