Customer Service Manager Jobs in Ontario
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Store - TOR-MISSISSAUGA/WINSTON CHURCHILL BLVD, ONDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel...
About the Position: Our Customer Service Administrator will report to the Customer Service Manager and is responsible for responding to customer requests as they come in and determining the availability...
Working as a Customer Service Manager at Walmart Canada is a great way to develop your skills in the retail industry....
Winners At TJX Canada, every day brings new opportunities for growth, exploration, and achievement. Youll be part of our vibrant team that embraces diversity, fosters collaboration, and...
Job Description Under the direction of the Operations Supervisor, the Customer Care Coordinator will act as the primary point of contact for clients and field staff, offering superior customer...
Retail Store Customer Service Coordinator Full Time Winners
- Bowmanville, ON
- 7 days ago
- Bowmanville, ON
- 7 days ago
TJX Canada At TJX Canada, every day brings new opportunities for growth, exploration, and achievement. Youll be part of our vibrant team that embraces diversity, fosters collaboration, and...
Retail Store Customer Service Coordinator Full Time Winners-Toronto Eaton Centre
- Toronto, ON
- 7 days ago
- Toronto, ON
- 7 days ago
At TJX Canada, every day brings new opportunities for growth, exploration, and achievement. Youll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your...
Rockwell Automation is a global technology leader focused on helping the worlds manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better...
ADP is hiring a Client Service Manager in National Accounts Services (NAS). Are you ready to grow your career and lead a team at an established, respected, global company? Are you empathic to...
Company Description Your happiness and well-being are top priorities at Spectrum! We offer the most competitive wages, RRSP matching, benefits, paid sick days, and more! We are hiring Full Time...
Company Description We are hiring Part Time Client Services Coordinators to work at our Mississauga office to provide exemplary service and support to our internal and external clients. Part Time...
Manager-Client Service Management (Pharmacy Management Solution)
- Toronto, ON
- 20 days ago
- Toronto, ON
- 20 days ago
As the Manager Client Service Management you are responsible for leading a team of business analysts and technical analysts to achieve a high level of performance and delivering operational...
#wfh #workfromhome #hiringnow #remote Join a dynamic and innovative company delivering exceptional client service in the travel and lifestyle sector. Known for fostering an inclusive,...
Remote WorkStore - OTTAWA-KANATA, ONDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values Care, Commitment, Community, and Confidence. Backed by one of Canadas...
Customer Service Manager Online Courses and Training Opportunities
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Salary for Customer Service Manager Jobs in Ontario
Highest Education Level
Customer Service Managers in Ontario offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Customer Success
- Zendesk
- Bank Deposits
- Courteous
- Customer Retention
- Client Services
- Cash Management
- Resolution
- Complaint Resolution
- Shipping
- Customer Satisfaction
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Relationship Management
- Closing
- Strategy Development
- Customer Relations
- Friendliness
- Telephone Skills
- Account Management
- Retail
- High School Diploma
- Process Improvement
- Customer Relationship Management
- Punctual
- Driving
- Verbal Communication
- Events
- Flexibility
- Collaboration
- Coaching
- Multitasking
- Spanish
- Inventory Management
- English
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Microsoft Excel
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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