Customer Service Manager Jobs in Ontario
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
ADP is hiring a Manager, Client Services in Upmarket Account Services (MAS, Upmarket). Are you ready to grow your career and lead a team at an established, respected, global company? Are you...
Company: Assured Automotive Job Description: *** Industry Leading Compensation, Benefits & Training *** We are seeking a qualified Administrator to join our winning customer service team. The...
Company: Assured Automotive Job Description: *** Industry Leading Compensation, Benefits & Training *** We are seeking a qualified Administrator to join our winning customer service team. The...
TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each...
If you are a self-starter with previous customer service or administrative experience, looking for an exciting permanent opportunity in London, you're on the right page! We are recruiting for a...
Customer Success Manager (Bilingual in English & French)
- Oakville, ON
- 3 days ago
- Oakville, ON
- 3 days ago
As a Customer Success Manager, you will provide a best-in-class experience as you work with a diverse set of companies across the North American market to ensure they have the foundations needed...
Our team and what well accomplish together An inside/outside sales position supporting the development of long term key business relationships at the operational levels with clients by positioning...
Store - LONDON-WONDERLAND RD, ONDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain...
Working as a Customer Service Manager at Walmart Canada is a great way to develop your skills in the retail industry....
CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate...
As a Customer Service Manager, you will partner with production, shipping, management, and customers to achieve optimal customer satisfaction....
Job Description: DXC Technology (NYSE: DXC) helps global companies run their mission critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and...
Join a team recognized for leadership, innovation and diversity Supervise a Field Service Engineering team for the [fill in the blank] organization. You will apply your leadership skills to...
Supervisor, Customer Service - Abbott Core Lab (Mississauga)
- Mississauga, ON
- 14 days ago
- Mississauga, ON
- 14 days ago
About Abbott Abbott is a global healthcare leader, creating breakthrough science to improve peoples health. Were always looking towards the future, anticipating changes in medical science and...
If youre looking for a special place to build or grow your career, youve found it. Whether youre an experienced professional, a recent college graduate or somewhere in between, IDEX is a place...
Customer Service Manager Online Courses and Training Opportunities
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Salary for Customer Service Manager Jobs in Ontario
Highest Education Level
Customer Service Managers in Ontario offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Service Standards
- Escalation Management
- Customer Service Management
- Zendesk
- Bank Deposits
- Customer Success
- Courteous
- Client Services
- Customer Retention
- Shipping
- Resolution
- Customer Satisfaction
- Merchandising
- Performance Management
- Cash Management
- Onboarding
- Relationship Management
- Cashier Skills
- Customer Relations
- Strategy Development
- Closing
- Friendliness
- Salesforce
- Telephone Skills
- Conflict Resolution
- Retail
- High School Diploma
- Customer Relationship Management
- Account Management
- Process Improvement
- Driving
- Flexibility
- Written Communication
- Coaching
- Events
- Documentation
- Collaboration
- Spanish
- Multitasking
- Team Building
- Sales
- English
- Inventory Management
- Policy Development
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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