Customer Service Manager Jobs in Ontario
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA),...
In PersonManager, Client Service - Payments
- ScotiaBank
- Mississauga, ON
- 11 hours ago
- Mississauga, ON
- 11 hours ago
Requisition ID: 258371 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. The Role: Leads and oversees the servicing of a Client Service team in...
In PersonGaming: Welcome to the world of land-based gaming. At Light & Wonder, its all about the games, and our Gaming team builds cutting-edge technology, products, and content for the most iconic casinos...
In PersonJob Description As a Bilingual Customer Care Representative, you will serve as the primary point of contact for clients and field staff, providing exceptional customer service in both English and...
In PersonWorking as a Customer Service Manager at Walmart Canada is a great way to develop your skills in the retail industry....
In PersonJob Description This is a replacement vacancy. Under the direction of the Operations Manager and reporting to the Supervisors of Coordination, the Customer Care Representative will act as the...
In PersonCustomer Service Administrator - Auto Body (Toronto West)
- The Boyd Group
- Toronto, ON
- 6 days ago
- Toronto, ON
- 6 days ago
Company: Assured Automotive Great Teams Dont Happen by Accident Built with Intent. Driven by YOU. At Assured Automotive, our teams work to provide the elite infrastructure and supportive...
In PersonAs a Customer Service Manager, you will be the cornerstone of the Cambridge branchs internal operations....
In PersonStore - OTTAWA-SOUTH KEYES, ONDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain...
In Person Part TimeDayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA),...
In PersonCustomer Service Administrator - Auto Body (Ottawa East)
- The Boyd Group
- Ottawa, ON
- 9 days ago
- Ottawa, ON
- 9 days ago
Company: Assured Automotive Great Teams Dont Happen by Accident Built with Intent. Driven by YOU. At Assured Automotive, our teams work to provide the elite infrastructure and supportive...
In PersonWorking as a Customer Service Manager at Walmart Canada is a great way to develop your skills in the retail industry....
In PersonClient Service Manager II - Pharmacy Solutions
- Telus
- Toronto, ON
- 12 days ago
- Toronto, ON
- 12 days ago
Are you a problem-solver who thrives on challenges? Do you believe that continuous learning is an exhilarating journey, and that well-being is just as important as career success? If so, join the...
In PersonAs a Customer Service Manager, you will be the cornerstone of the Cambridge branchs internal operations....
In PersonHow will you support the team? As part of Management, the Store Assistant Manager possesses a passion for fashion and customer service. They recruit and lead a winning team that provides a unique...
In PersonCustomer Service Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Manager Jobs in Ontario
Highest Education Level
Customer Service Managers in Ontario offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Customer Service Management
- Escalation Management
- Service Standards
- Order Entry
- Order Processing
- Zendesk
- Customer Success
- Customer Retention
- Resolution
- Client Services
- Complaint Resolution
- Shipping
- Merchandising
- Performance Management
- Customer Satisfaction
- Onboarding
- Cashier Skills
- Reimbursement
- Relationship Management
- Closing
- Strategy Development
- Retail
- Salesforce
- Account Management
- Friendliness
- High School Diploma
- Conflict Resolution
- Customer Relations
- Events
- Driving
- Process Improvement
- Telephone Skills
- Coaching
- Documentation
- English
- Punctual
- Spanish
- Inventory Management
- Policy Development
- Reporting
- Multitasking
- Collaboration
- Flexibility
- Sales
- Microsoft Excel
- Microsoft Office
- Staff Supervision
- Problem Solving
- Scheduling
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Manager Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
Read article »
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
Read article »