Customer Service Manager Jobs in Ontario
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Manager Client Services II - Investment Management
- Toronto, ON
- 11 hours ago
- Toronto, ON
- 11 hours ago
Work Location: Toronto, Ontario, Canada Hours: 37.5 Line of Business: TD Wealth Pay Details: $65,600 - $98,400 CAD TD is committed to providing fair and equitable compensation opportunities to all...
... Coordinate Front End operations to provide exceptional customer service, ensuring a positive shopping experience and driving customer loyalty. Ensures compliance with Company programs, while...
Retail Store Customer service Coordinator Full-time Winners -Bowmanville
- Bowmanville, ON
- 3 days ago
- Bowmanville, ON
- 3 days ago
TJX Canada At TJX Canada, every day brings new opportunities for growth, exploration, and achievement. Youll be part of our vibrant team that embraces diversity, fosters collaboration, and...
Were seeking a dedicated and resident-focused Residential Customer Service Manager to lead the delivery of exceptional service within a residential community....
Introduction IBM is one of the largest IT Services organizations in the world and considered "the leader." Our industry ranges from hardware and software development to highly related skilled...
Create Awesome Experiences for Our Customers Are you a problem-solver who thrives on challenges? Do you believe that continuous learning is an exhilarating journey, and that well-being is just as...
Requisition ID : 62722 Title : Customer Service Coordinator I - ALCC Division : Arthrex Canada (CA02) Location: Ontario- London (CA01) Salary Range: Salary Minimum: $36,000.00 Salary Maximum:...
Working as a Customer Service Manager at Walmart Canada is a great way to develop your skills in the retail industry....
Rockwell Automation is a global technology leader focused on helping the worlds manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better...
ADP is hiring a Client Service Manager Are you looking to grow your careerin an agile, dynamic environment with plenty of opportunities to progress? Do you want to continuously learn through...
- Etobicoke, ON
- 16 days ago
- Etobicoke, ON
- 16 days ago
ADP est a la recherche dun directeur ou dune directrice des Services a la clientele pour Comptes majeurs, Marche haut de gamme de HRO Souhaitez-vous faire progresser votre carriere dans un...
Customer Experience Manager - Part-time (Temporary)
- Brampton, ON
- 20 days ago
- Brampton, ON
- 20 days ago
Store - TOR-BRAMPTON, ONDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Working Title: Customer Service Supervisor, Tim Hortons, PT Employment Status: Part-Time Starting Hourly Rate: $18.20 per hour Address: 76 Stuart St Kingston ON K7L 2V7 New Hire Schedule: Monday...
About Klick Health Meet a different kind of workplace. Klick Health is an ecosystem of brilliant minds working to realize the full potential of their people and clients in life sciences since...
KUBRA is looking for a dynamic and proactive professional to join our team as a Client Success Manager (CSM)! In this key role, you will serve as the ultimate champion for client relationships,...
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in Ontario
Highest Education Level
Customer Service Managers in Ontario offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Zendesk
- Bank Deposits
- Customer Success
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Retention
- Shipping
- Cash Management
- Customer Satisfaction
- Merchandising
- Performance Management
- Onboarding
- Cashier Skills
- Customer Relations
- Relationship Management
- Strategy Development
- Closing
- Telephone Skills
- Friendliness
- Customer Relationship Management
- Listening
- High School Diploma
- Account Management
- Retail
- Process Improvement
- Verbal Communication
- Driving
- Written Communication
- Flexibility
- Documentation
- Events
- Mentoring
- Collaboration
- Spanish
- Multitasking
- Coaching
- English
- Inventory Management
- Sales
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Manager Related Career Advice Articles
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