Program Manager - Customer Relations

Job Posting: Program Manager Customer Relations , Brampton Where YOU work makes a difference. Life is precious and every moment matters. Dynacare is helping Canadians achieve a healthy future with care and wellness solutions that are convenient, understandable, and accessible. When you join our team, every day is an opportunity to get better and be inspired. Its an environment where you can grow your career in any direction you choose. Were evolving our technology and optimizing our processes, so you can do your best work, make a meaningful impact, and thrive . Are YOU our next Program Manager - Customer Relations?
As a Program Manager - Customer Relations for Brampton , you are accountable for the performance of the Customer Relations Clinical Trials & Employer Health team by developing, managing and continuously improving the program management functions with the goal of providing exceptional customer service. This goal is achieved by providing operational expertise and outstanding service to prospective clients following award notification to their successful integration into Dynacare systems.

Status: Permanent Full time Vacancy type: Replacement Department : Clinical Trials & Employer Health Shift: Monday to Friday, 9:00 am to 5:00 pm Work Style: Hybrid Internal Posting Deadline: May 11, 2026 Why Dynacare is an amazing place for YOU:

• Join an award-winning "Top Employer" with meaningful and impactful career opportunities
• Access a health and wellness benefits program that supports you and your loved ones
• Grow and thrive with a dynamic, successful company through internal mobility opportunities
• Invest in your future through RRSP match benefits and an employee stock purchase program
• Experience a collaborative, diverse workforce that prioritizes dignity and respect for all

How YOU will make a difference:

• Assist in the development and execution of the departments strategic and operational goals to ensure effective implementation of the programs cross-functionally throughout the organization
• Establish, monitor, measure and report assigned program performance metrics; analyze and identify issues impacting operational performance and establish initiatives for continuous improvement to ensure meeting of customer expectations; operational effectiveness, quality, reliability, on-time delivery while providing professional customer service to all internal and external clients
• Ensure the delivery of optimal program results against appropriate performance metrics (systems, processes, procedures and activities)
• Ensure proactive professional customer service to all internal and external clients, investigating inquiries, reviewing customer complaints and implementing corrective actions as appropriate
• Develop, implement and review control mechanisms and processes to ensure compliance to Dynacare policies, standards, regulatory requirements and contractual obligations to ensure risk mitigation
• Define, monitor and deliver on program scope, schedule, milestones, budget, and deliverables that support the business goals in collaboration with all stakeholders
• Maintain effective and regular communication with all stakeholders on all program related matters
• Ability to work with our Sale and Marketing team to operationalize study-related requirements

What YOU bring to the role:

• Understanding of business finance as it relates to managing department budgets
• BSc in Health Science or equivalent with laboratory experience
• Ability to apply knowledge of laboratory operations, processes and key drivers to ensure positive customer relations
• Understand and promote principles of quality management and continuous improvement including a good working knowledge of Lean Six Sigma
• Knowledge of FDA GxP Pharmaceutical Industry Regulations and Guidelines
• Ability to self-manage and prioritize work using time management skills and techniques in a fast paced environment.
• Demonstrated proficiency with MS Office Suite of programs
• Ability to effectively facilitate meetings, manage conflict and champion change
• Ability to adapt to and thrive within a team environment with competing and changing demands
• Demonstrated high level of interpersonal skills required to succeed in a collaborative environment
• French bilingualism is an asset

Pay rate: $72,000 to $90,000 The hiring pay range has been established; however, the final pay offer will be determined by taking into consideration various factors including but not limited to, level of experience and education requirements. At Dynacare, we may leverage AI-powered tools in our recruitment process. AI will never reach out to our candidates directly. Passionate about supporting healthy lives with commitment and care? Please apply today and let us open the door to your extended career journey. Dynacare has been a Top Employer for many years and there is a reason why. We are a great place to work. At Dynacare, were proud to hire the best people. If you are looking for a meaningful career where you can support healthy lives with commitment and care we would like to meet you. We hope you will join us in our journey to become Canadas health and wellness solutions leader. Dynacare is proud to be an equal opportunity employer committed to the attraction, selection, advancement, and fair treatment of all individuals. We believe that our diversity is our strength, so we employ a diverse workforce and respect the needs of all our employees. In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and the Dynacare AccommodationPolicy a request for accommodation will be accepted as part of the Dynacare hiring process.