Customer Service Manager Jobs in Ohio
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
Customer Experience Manager - Victoria's Secret - Easton Town Center - Columbus, OH
- Columbus, OH
- 9 hours ago
- Columbus, OH
- 9 hours ago
A Victoria’s Secret & Co Customer Experience Manager is a values-based leader who delivers exceptional customer and associate experiences to grow top line sales. This role reports to the Store...
Customer Experience Manager Schneider Electric has an opportunity for a Customer Experience Manager responsible for our Oxford, OH location. You will be primarily accountable for managing/...
New opportunity available for a Customer Service Manager. The Customer Service Manager position is one of hourly store management....
Location: Marion - Store 503: 1185 N. Main St. Marion VA 24354 Requirements Ideal candidates will possess interpersonal and communication skills which will allow them to provide exceptional...
Customer Service & E-Commerce Team Leader (Customer Service, In-Store Shopper Department Manager)
- Cincinnati, OH
- 1 day ago
- Cincinnati, OH
- 1 day ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will provide overall leadership to the Customer Service & E-Commerce programs; this means you are...
Store - Lancaster, OH Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Services, management of customer service expense budgetLeadership in providing a safe and healthy workplace....
By joining Numotion, you will be a part of the nation's leading provider of Complex Rehabilitation Technology. Numotion is helping thousands of people with individually configured, medically...
Role Specific Information Job Description About the Role In this role, you will be the expert in point of sale and customer services, providing direction and working alongside associates to...
Store - AKRON-CUYAHOGA, OH Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to...
Employee Benefits Client Services Manager
- Highland Hills, OH
- 5 days ago
- Highland Hills, OH
- 5 days ago
OVERVIEW Alera Group company is looking for an Employee Benefits Client Services Manager. We are seeking highly motivated colleagues who bring experience and enthusiasm to our team – joining us...
Store - AKRON-CUYAHOGA, OHDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Principal Customer Success Manager NTT DATA Business Solutions Cincinnati, Home-based, OH, United States Job Description Unleash Your Potential: Whether 2 Years or 20, Discover Rewarding Journeys...
Demographic Data for Ohio
Moving to Ohio? Find some basic demographic data about Ohio below.
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Salary for Customer Service Manager Jobs in Ohio
Highest Education Level
Customer Service Managers in Ohio offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Expense Control
- Call Center Experience
- Service Standards
- Escalation Management
- Customer Service Management
- Zendesk
- Bank Deposits
- Customer Success
- Courteous
- Client Services
- Customer Retention
- Shipping
- Resolution
- Customer Satisfaction
- Merchandising
- Cash Management
- Performance Management
- Onboarding
- Relationship Management
- Cashier Skills
- Customer Relations
- Closing
- Retail
- Salesforce
- Friendliness
- Telephone Skills
- Conflict Resolution
- High School Diploma
- Account Management
- Process Improvement
- Customer Relationship Management
- Driving
- Written Communication
- Events
- Documentation
- Spanish
- Multitasking
- Coaching
- Collaboration
- Sales
- Team Building
- English
- Inventory Management
- Policy Development
- Problem Solving
- Microsoft Office
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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