Customer Service Manager Jobs in Ohio
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Customer Service Manager Nestle USA - 3.7 Solon, OH Job Details 16 hours ago Qualifications Microsoft Word Microsoft Excel Microsoft Outlook 5 years Supply chain Microsoft Office APICS Certification...
Customer Service Manager Job Details Nestle Operational Services Worldwide SA
- Solon, OH
- 13 hours ago
- Solon, OH
- 13 hours ago
Foods you love. Brands you trust. And a career that empowers you to grow. At Nestle USA, we're all working towards the same goal - to delight and deliver for our consumers. With a rich portfolio...
Job Description Description The Fraud Client Services Manager is a subject matter expert in fraud management, risk mitigation, and regulatory compliance. They will lead the team ensuring it...
Are you a proactive leader who thrives in a fast-paced environment? Were looking for a Customer Care Manager to lead our dynamic office team and ensure seamless customer service and administrative...
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. The Client Service...
For those who want to invent the future of health care, here's your opportunity. We're going beyond basic care to health programs integrated across the entire continuum of care. Join us to start...
... Promway Ave NW, North Canton, Ohio 44720 TruGreen accepts applications on an ongoing basis. Job Description TruGreen is committed to providing personalized attention for our associates. We...
Customer Experience Manager - Victoria's Secret - Dayton Mall - Dayton, OH
- Dayton, OH
- 2 days ago
- Dayton, OH
- 2 days ago
A Victoria’s Secret & Co Customer Experience Manager is a values-based leader who delivers exceptional customer and associate experiences to grow top line sales. This role reports to the Store...
& Casualty license preferred Experience managing and developing a team....
Administrator, Customer Service - Device (French Bilingual)
- Columbus, OH
- 2 days ago
- Columbus, OH
- 2 days ago
The Customer Service Device Administrator supports the Device Capital business and both internal and external customers with all aspects of ordering, invoicing and asset management tracking. Due...
Commercial Lines Client Relations Manager - Hybrid (West Chester, OH.)
- West Chester, OH
- 2 days ago
- West Chester, OH
- 2 days ago
Most of our clients have built their companies from the ground up. OneDigital has too. We stand alongside these business owners, providing peace of mind that if the unthinkable happens, they are...
WE KNOW THAT BUILDING HOMES & COMMUNITIES BEGINS WITH BUILDING THE BEST TEAM! How would you like to be a part of team that has been providing the American Dream of homeownership to families for...
Convergint is looking for a full-time, enthusiastic, results driven and forward-thinking Service Manager to join our amazing culture. As a Service Manager, you are a part of a dynamic team that...
Client Services Coordinator Job ID 217112 Posted 25-Apr-2025 Service line Advisory Segment Role type Full-time Areas of Interest Administrative, Marketing, Sales Support Location(s) Columbus -...
The Director is responsible for leading and overseeing the Customer Service division within the Revenue Service Center, along with developing a high-performance team in a centralized business...
Remote WorkDemographic Data for Ohio
Moving to Ohio? Find some basic demographic data about Ohio below.
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Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Manager Jobs in Ohio
Highest Education Level
Customer Service Managers in Ohio offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Zendesk
- Bank Deposits
- Customer Success
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Retention
- Shipping
- Cash Management
- Customer Satisfaction
- Merchandising
- Performance Management
- Onboarding
- Cashier Skills
- Customer Relations
- Relationship Management
- Strategy Development
- Closing
- Telephone Skills
- Friendliness
- Customer Relationship Management
- Listening
- High School Diploma
- Account Management
- Retail
- Process Improvement
- Verbal Communication
- Driving
- Written Communication
- Flexibility
- Documentation
- Events
- Mentoring
- Collaboration
- Spanish
- Multitasking
- Coaching
- English
- Inventory Management
- Sales
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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