Customer Service Manager Jobs in Ohio

A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.

Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.

1-15 of 132 Jobs

Customer Service Lead

  • New Albany, OH
  • 12 hours ago
  • New Albany, OH
  • 12 hours ago

Join our team of more than 34,000 team members, supporting our members and communities in our Club Support Center, 235+ clubs and eight distribution centers. BJs Wholesale Club offers a...

Customer Service Manager - EXAM

  • Columbus, OH
  • 14 hours ago
  • Columbus, OH
  • 14 hours ago

Under general direction, is responsible for managing a customer service activity; performs related duties as required. (Any one position may not include all of the duties listed, nor do the...

The pay range is $60,000.00 - $120,000.00 Pay is based on several factors which vary based on position. These include labor markets and in some instances may include education, work experience and...

Retail Part Time Customer Service Supervisor

  • Thurman, OH
  • 1 day ago
  • Thurman, OH
  • 1 day ago

TJ Maxx At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and...

Customer Success Manager- Education

  • Cincinnati, OH
  • 1 day ago
  • Cincinnati, OH
  • 1 day ago

Apply Description Vector Solutions is the leader in providing industry-focused SaaS solutions that connect content and technology. Vector's unique product set aims at training and learning...

Project Manager - Customer Service

  • Youngstown, OH
  • 1 day ago
  • Youngstown, OH
  • 1 day ago

Job Purpose: This position will be located at the Linde Customer Service Center in Youngstown, Ohio. From list location, our team installs systems for new customers, replacement systems for...

Full Time Customer Experience Manager

  • Cincinnati, OH
  • 2 days ago
  • Cincinnati, OH
  • 2 days ago

Store - CIN-WESTERN HILLS, OH Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain...

Mgr. Client Services

  • Dublin, OH
  • 3 days ago
  • Dublin, OH
  • 3 days ago

By joining Sedgwick, you'll be part of something truly meaningful. Its what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your...

Customer Service Coordinator - Bilingual (Mandarin)

  • Cincinnati, OH
  • 3 days ago
  • Cincinnati, OH
  • 3 days ago

About the role: As a Customer Service Coordinator for TQL, you will receive extensive training to become a subject matter expert in a specific mode of transportation (ex. Full-truckload,...

Customer Service Coordinator - Bilingual (Mandarin)

  • Miamisburg, OH
  • 3 days ago
  • Miamisburg, OH
  • 3 days ago

Country USA State Ohio City Miamisburg Descriptions & requirements About the role: As a Customer Service Coordinator for TQL, you will receive extensive training to become a subject matter expert...

Customer Service Coordinator, Corporate

  • Columbus, OH
  • 4 days ago
  • Columbus, OH
  • 4 days ago

Wolters Kluwer is a global leader in professional information services that combines deep domain knowledge with specialized technology. Our portfolio offers software tools coupled with content and...

Client Services Coordinator

  • Cincinnati, OH
  • 4 days ago
  • Cincinnati, OH
  • 4 days ago

About Ohio Valley Goodwill Industries** Ohio Valley Goodwill Industries is a non-profit organization dedicated to providing job training, employment placement, and support services for individuals...

Location: Anywhere in Country At EY, were all in to shape your future with confidence. Well help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you...

Remote Work

Account Customer Service Coordinator I - Hybrid

  • New Albany, OH
  • 4 days ago
  • New Albany, OH
  • 4 days ago

_Job Seekers can review the Job Applicant Privacy Policy by clicking here (._ **Job Description** : **We are immediately hiring a Account Customer Service Coordinator I in New Albany, OH for our...

Customer Experience manager

  • Westerville, OH
  • 4 days ago
  • Westerville, OH
  • 4 days ago

At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...

Demographic Data for Ohio

Moving to Ohio? Find some basic demographic data about Ohio below.


Local
National
11,799,441
250,936

Customer Service Manager Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Team Engagement for Customer Service Managers
Discover strategies to keep teams engaged with culture, collaboration, and transparency. Learn more about team engagement for customer service managers. This module includes the following lessons:...
Service Etiquette in Financial Services
Service etiquette refers to how service professionals use expected and effective manners to demonstrate professionalism with customers. But lack of appropriate understanding and guidance results...
Customer Service Career Guide: From Agent to Manager
This course walks you through every stage of the support career path - from entry-level agent to team lead and manager. You'll learn the core responsibilities, required soft skills, and...

Salary for Customer Service Manager Jobs in Ohio

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Customer Service Managers in Ohio offer the following education background
Bachelor's Degree
37.9%
High School or GED
20.9%
Associate's Degree
14.2%
Master's Degree
11.9%
Vocational Degree or Certification
11.0%
Some College
2.7%
Doctorate Degree
0.9%
Some High School
0.5%

Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Service Managers in Ohio
4-6 years
43.8%
1-2 years
15.7%
2-4 years
15.0%
None
11.8%
10+ years
7.6%
Less than 1 year
4.8%
8-10 years
1.3%
6-8 years
0.2%


Other Career Titles

Here are some other career titles that require similar skills



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