Customer Service Manager Jobs in Reynoldsburg, OH
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Worthington, OH (16 miles from Reynoldsburg, OH)
- 1 hour ago
- Worthington, OH (16 miles from Reynoldsburg, OH)
- 1 hour ago
Build Your Future Here: Thinking of changing jobs or starting your career at a growing company with an award-winning culture? Well, you are in the right place. Join us on our journey to being the...
Client Service Manager - Employee Benefits
- Columbus, OH (16 miles from Reynoldsburg, OH)
- 11 hours ago
- Columbus, OH (16 miles from Reynoldsburg, OH)
- 11 hours ago
The Opportunity: The Client Service Manager is responsible for supporting and collaborating with the sales and service team regarding client employee communication initiatives, client...
- Columbus, OH (16 miles from Reynoldsburg, OH)
- 1 day ago
- Columbus, OH (16 miles from Reynoldsburg, OH)
- 1 day ago
Job Description Description The Fraud Client Services Manager is a subject matter expert in fraud management, risk mitigation, and regulatory compliance. They will lead the team ensuring it...
- Columbus, OH (16 miles from Reynoldsburg, OH)
- 1 day ago
- Columbus, OH (16 miles from Reynoldsburg, OH)
- 1 day ago
Are you a proactive leader who thrives in a fast-paced environment? Were looking for a Customer Care Manager to lead our dynamic office team and ensure seamless customer service and administrative...
- Columbus, OH (16 miles from Reynoldsburg, OH)
- 1 day ago
- Columbus, OH (16 miles from Reynoldsburg, OH)
- 1 day ago
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. The Client Service...
Associate Director, Client Services - Remote in Ohio
- Columbus, OH (16 miles from Reynoldsburg, OH)
- 1 day ago
- Columbus, OH (16 miles from Reynoldsburg, OH)
- 1 day ago
For those who want to invent the future of health care, here's your opportunity. We're going beyond basic care to health programs integrated across the entire continuum of care. Join us to start...
Administrator, Customer Service - Device (French Bilingual)
- Columbus, OH (16 miles from Reynoldsburg, OH)
- 2 days ago
- Columbus, OH (16 miles from Reynoldsburg, OH)
- 2 days ago
The Customer Service Device Administrator supports the Device Capital business and both internal and external customers with all aspects of ordering, invoicing and asset management tracking. Due...
- Columbus, OH (16 miles from Reynoldsburg, OH)
- 4 days ago
- Columbus, OH (16 miles from Reynoldsburg, OH)
- 4 days ago
Client Services Coordinator Job ID 217112 Posted 25-Apr-2025 Service line Advisory Segment Role type Full-time Areas of Interest Administrative, Marketing, Sales Support Location(s) Columbus -...
- Columbus, OH (16 miles from Reynoldsburg, OH)
- 4 days ago
- Columbus, OH (16 miles from Reynoldsburg, OH)
- 4 days ago
The Director is responsible for leading and overseeing the Customer Service division within the Revenue Service Center, along with developing a high-performance team in a centralized business...
Remote WorkClient Service Manager Trainee - Achieve July 2025
- Dublin, OH (21 miles from Reynoldsburg, OH)
- 7 days ago
- Dublin, OH (21 miles from Reynoldsburg, OH)
- 7 days ago
& Casualty license and Commercial Lines Coverage Specialist designation....
Onsite - Customer Success Manager
- Columbus, OH (16 miles from Reynoldsburg, OH)
- 7 days ago
- Columbus, OH (16 miles from Reynoldsburg, OH)
- 7 days ago
A Customer Success Manager is responsible for managing a set of large accounts in order to help drive a high level of customer satisfaction, successful product use, and customer retention. You...
Supervisor, Customer Service Management
- Columbus, OH (16 miles from Reynoldsburg, OH)
- 7 days ago
- Columbus, OH (16 miles from Reynoldsburg, OH)
- 7 days ago
.** **Job Summary** The Supervisor, Customer Service Management directly supervises staff that are performing customer service and enrollment activities as well as Reimbursement Staff performing benefit...
Remote WorkCustomer Service & E-Commerce Supervisor (Customer Service, In-Store Shopper Supervisor)
- Upper Arlington, OH (14 miles from Reynoldsburg, OH)
- 8 days ago
- Upper Arlington, OH (14 miles from Reynoldsburg, OH)
- 8 days ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the...
Manager Client Service Management
- Columbus, OH (16 miles from Reynoldsburg, OH)
- 11 days ago
- Columbus, OH (16 miles from Reynoldsburg, OH)
- 11 days ago
Manager Client Service Management CVS Health - 3.2 Columbus, OH Job Details Full-time $54,300 - $159,120 a year 7 hours ago Benefits Employee stock purchase plan Health insurance Flexible spending...
Sr Lead Customer Experience Manager
- Columbus, OH (16 miles from Reynoldsburg, OH)
- 12 days ago
- Columbus, OH (16 miles from Reynoldsburg, OH)
- 12 days ago
About Lumen** Lumen connects the world. We are igniting business growth by connecting people, data and applications - quickly, securely, and effortlessly. Together, we are building a culture and...
Demographic Data for Reynoldsburg, OH
Moving to Reynoldsburg, OH? Find some basic demographic data about Reynoldsburg, OH below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Manager Jobs in Reynoldsburg, OH
Highest Education Level
Customer Service Managers in Reynoldsburg, OH offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Zendesk
- Bank Deposits
- Customer Success
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Retention
- Shipping
- Cash Management
- Customer Satisfaction
- Merchandising
- Performance Management
- Onboarding
- Cashier Skills
- Customer Relations
- Relationship Management
- Strategy Development
- Closing
- Telephone Skills
- Friendliness
- Customer Relationship Management
- High School Diploma
- Account Management
- Retail
- Process Improvement
- Verbal Communication
- Driving
- Written Communication
- Flexibility
- Documentation
- Events
- Mentoring
- Collaboration
- Spanish
- Multitasking
- Coaching
- English
- Inventory Management
- Sales
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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