Customer Service Manager Jobs in Middletown, OH
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Liberty Township, OH (8 miles from Middletown, OH)
- 11 hours ago
- Liberty Township, OH (8 miles from Middletown, OH)
- 11 hours ago
Soar with us at Wawa. We believe we can make life a little better every day one smile, hoagie, or experience at a time. And theres one secret ingredient that truly sets Wawa apart: Our Associates....
- Blue Ash, OH (21 miles from Middletown, OH)
- 5 days ago
- Blue Ash, OH (21 miles from Middletown, OH)
- 5 days ago
center experience - 7-10 Supervisory/management experience - 5+ WORKING CONDITIONS Office environment Exposure to moderate noise level Travel may be required Hours may vary CCS530 2025-56931 2025 Here...
- Hamilton, OH (8 miles from Middletown, OH)
- 10 days ago
- Hamilton, OH (8 miles from Middletown, OH)
- 10 days ago
IPS is seeking a dedicated Customer Service Coordinator to be the backbone of our innovative team. At IPS, we know that great ideas and groundbreaking projects rely on exceptional support behind...
If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a Customer Service Lead!...
Customer Care Center - Account Manager I - III - Commercial Lines
- Fairfield, OH (8 miles from Middletown, OH)
- 13 days ago
- Fairfield, OH (8 miles from Middletown, OH)
- 13 days ago
Make a difference with a career in insurance At The Cincinnati Insurance Companies, we put people first and apply the Golden Rule to our daily operations. To put this into action, we’re looking...
Customer Service Coordinator - Bilingual (Mandarin)
- Miamisburg, OH (10 miles from Middletown, OH)
- 17 days ago
- Miamisburg, OH (10 miles from Middletown, OH)
- 17 days ago
Total Quality Logistics** Total Quality Logistics is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex,...
Customer Service & E-Commerce Supervisor (Customer Service, In-Store Shopper Supervisor)
- Monroe, OH (8 miles from Middletown, OH)
- 30+ days ago
- Monroe, OH (8 miles from Middletown, OH)
- 30+ days ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the...
- Springboro, OH (11 miles from Middletown, OH)
- 30+ days ago
- Springboro, OH (11 miles from Middletown, OH)
- 30+ days ago
Position Overview The Customer Experience Manager is responsible for managing and nurturing relationships with strategic enterprise customers, ensuring high levels of customer satisfaction,...
- Fairfield, OH (8 miles from Middletown, OH)
- 30+ days ago
- Fairfield, OH (8 miles from Middletown, OH)
- 30+ days ago
Our client, a leading full-service provider of packaging solutions, is seeking a Customer Service Administrative Support Person to join their team. As an administrative support person, you will be...
- Monroe, OH (8 miles from Middletown, OH)
- 45+ days ago
- Monroe, OH (8 miles from Middletown, OH)
- 45+ days ago
CSafe, a global leader in temperature-controlled shipping solutions, is looking for an experienced Director of Global Service Delivery to join our dynamic and world-class organization at our World...
- Hamilton, OH (8 miles from Middletown, OH)
- 45+ days ago
- Hamilton, OH (8 miles from Middletown, OH)
- 45+ days ago
POSITION OVERVIEW As a Restaurant Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer."...
Store - Middletown, OH Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Retail Part-Time Customer Service Supervisor
- Beavercreek, OH (21 miles from Middletown, OH)
- 60+ days ago
- Beavercreek, OH (21 miles from Middletown, OH)
- 60+ days ago
TJ Maxx At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. Youll be part of our vibrant team that embraces diversity, fosters collaboration, and...
- Monroe, OH (8 miles from Middletown, OH)
- 90+ days ago
- Monroe, OH (8 miles from Middletown, OH)
- 90+ days ago
Customer Care Coordinator - Make an Impact Every Day Location: Cincinnati, OH Industry: Healthcare / Medical Equipment / Customer Service Employment Type: Full-time Empowering Independence. One...
Customer Care Center - Account Manager I Personal Lines
- Fairfield, OH (8 miles from Middletown, OH)
- 90+ days ago
- Fairfield, OH (8 miles from Middletown, OH)
- 90+ days ago
Make a difference with a career in insurance At The Cincinnati Insurance Companies, we put people first and apply the Golden Rule to our daily operations. To put this into action, we’re looking...
Demographic Data for Middletown, OH
Moving to Middletown, OH? Find some basic demographic data about Middletown, OH below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in Middletown, OH
Highest Education Level
Customer Service Managers in Middletown, OH offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Zendesk
- Bank Deposits
- Order Entry
- Customer Success
- Courteous
- Customer Retention
- Client Services
- Cash Management
- Resolution
- Complaint Resolution
- Shipping
- Customer Satisfaction
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Relationship Management
- Customer Relations
- Strategy Development
- Closing
- Friendliness
- Telephone Skills
- Account Management
- Retail
- Process Improvement
- High School Diploma
- Customer Relationship Management
- Punctual
- Driving
- Verbal Communication
- Flexibility
- Events
- Collaboration
- Coaching
- Bachelor's Degree
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Microsoft Excel
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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