Call Center Representative Jobs in Middletown, OH
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Call Center Operator - Kettering - PBX - PT/Days
- Kettering, OH (18 miles from Middletown, OH)
- 3 days ago
- Kettering, OH (18 miles from Middletown, OH)
- 3 days ago
A minimum of 3 years of healthcare-centered customer service and telephone operator or call center experience are required....
Senior IT Client Support Specialist
- Mason, OH (15 miles from Middletown, OH)
- 10 days ago
- Mason, OH (15 miles from Middletown, OH)
- 10 days ago
AtriCure, Inc. provides innovative technologies for the treatment of Afib and related conditions. Afib affects more than 33 million people worldwide. Electrophysiologists and cardiothoracic...
- Mason, OH (15 miles from Middletown, OH)
- 18 days ago
- Mason, OH (15 miles from Middletown, OH)
- 18 days ago
AtriCure, Inc. provides innovative technologies for the treatment of Afib and related conditions. Afib affects more than 33 million people worldwide. Electrophysiologists and cardiothoracic...
Call Center Agent - Non-Clinical
- Kettering, OH (18 miles from Middletown, OH)
- 30+ days ago
- Kettering, OH (18 miles from Middletown, OH)
- 30+ days ago
Call center experience and web-based scheduling are a plus. Ability to communicate effectively on the telephone....
Call Center Operator - Kettering - PBX - PT/Days
- Kettering, OH (18 miles from Middletown, OH)
- 30+ days ago
- Kettering, OH (18 miles from Middletown, OH)
- 30+ days ago
A minimum of 3 years of healthcare-centered customer service and telephone operator or call center experience are required....
Call Center Operator - Kettering - PBX - PT/Second Shift
- Kettering, OH (18 miles from Middletown, OH)
- 30+ days ago
- Kettering, OH (18 miles from Middletown, OH)
- 30+ days ago
A minimum of 3 years of healthcare-centered customer service and telephone operator or call center experience are required. Skills: Strong communication and listening skills....
- West Chester, OH (14 miles from Middletown, OH)
- 60+ days ago
- West Chester, OH (14 miles from Middletown, OH)
- 60+ days ago
Overview Provides timely and courteous service to internal and external clients by researching, analyzing and resolving service requests and complaints. Effectively answers questions related to...
Healthcare Call Center Specialist
- Mason, OH (15 miles from Middletown, OH)
- 90+ days ago
- Mason, OH (15 miles from Middletown, OH)
- 90+ days ago
Company Description At EVERSANA, we are proud to be certified as a Great Place to Work across the globe. Were fueled by our vision to create a healthier world. How? Our global team of more than...
Demographic Data for Middletown, OH
Moving to Middletown, OH? Find some basic demographic data about Middletown, OH below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Middletown, OH
Highest Education Level
Call Center Representatives in Middletown, OH offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Problem Resolution
- Accounts Receivable
- Technical Support
- Collections
- Microsoft Windows
- Administrative Skills
- Telephone Skills
- Staffing
- Listening
- Account Management
- High School Diploma
- Troubleshooting
- Conflict Resolution
- Punctual
- Driving
- Negotiation
- Investigation
- Microsoft Outlook
- Verbal Communication
- Interpersonal Skills
- Collaboration
- Multitasking
- Microsoft PowerPoint
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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