Customer Service Manager Jobs in Mentor, OH
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Solon, OH (20 miles from Mentor, OH)
- 21 hours ago
- Solon, OH (20 miles from Mentor, OH)
- 21 hours ago
Customer Service Manager Nestle USA - 3.7 Solon, OH Job Details 16 hours ago Qualifications Microsoft Word Microsoft Excel Microsoft Outlook 5 years Supply chain Microsoft Office APICS Certification...
Customer Service Manager Job Details Nestle Operational Services Worldwide SA
- Solon, OH (20 miles from Mentor, OH)
- 1 day ago
- Solon, OH (20 miles from Mentor, OH)
- 1 day ago
Foods you love. Brands you trust. And a career that empowers you to grow. At Nestle USA, we're all working towards the same goal - to delight and deliver for our consumers. With a rich portfolio...
Store - CLEV-MENTOR, OH Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Project (Client Services) Mgr Level 2
- Cleveland, OH (22 miles from Mentor, OH)
- 15 days ago
- Cleveland, OH (22 miles from Mentor, OH)
- 15 days ago
Mayfield Heights, Ohio, United StatesRockwell Automation is a global technology leader focused on helping the world's manufacturers be more productive, sustainable, and agile. With more than...
- Cleveland, OH (22 miles from Mentor, OH)
- 16 days ago
- Cleveland, OH (22 miles from Mentor, OH)
- 16 days ago
_Strengthening and empowering all of the communities we serve._** **About BookingsCloud** BookingsCloud is on a mission to help professional vacation rental managers take back control of their...
TJ Maxx At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. Youll be part of our vibrant team that embraces diversity, fosters collaboration, and...
- Cleveland, OH (22 miles from Mentor, OH)
- 17 days ago
- Cleveland, OH (22 miles from Mentor, OH)
- 17 days ago
Customer Relationship Manager CLEVELAND, OH Order: 238719 Order Type : Direct Hire Minutemen Direct is recruiting for an experienced Customer Relationship Manager with customer relationship skills...
Senior Director of Client Services
- Cleveland, OH (22 miles from Mentor, OH)
- 18 days ago
- Cleveland, OH (22 miles from Mentor, OH)
- 18 days ago
Company Description M3 USA is at the forefront of healthcare innovation, offering digital solutions across healthcare, life sciences, pharmaceuticals, and more. Since our inception in 2000, we've...
Remote Work- Cleveland, OH (22 miles from Mentor, OH)
- 18 days ago
- Cleveland, OH (22 miles from Mentor, OH)
- 18 days ago
Customer Relations Manager (Cleveland) Chandler Motors LLC image 1 of 1 17325 Euclid near Arabella compensation: $20/hour starting employment type: experience level: entry level job title:...
Customer service Coordinator I
- Cleveland, OH (22 miles from Mentor, OH)
- 20 days ago
- Cleveland, OH (22 miles from Mentor, OH)
- 20 days ago
Job Seekers can review the Job Applicant Privacy Policy by clicking here (. Job Description : Summary The Customer Service Coordinator will support the shop management process through timely...
Retail Customer Service Supervisor
- Woodmere, OH (16 miles from Mentor, OH)
- 45+ days ago
- Woodmere, OH (16 miles from Mentor, OH)
- 45+ days ago
TJ Maxx At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. Youll be part of our vibrant team that embraces diversity, fosters collaboration, and...
Retail Part-Time Customer Experience Manager
- Aurora, OH (24 miles from Mentor, OH)
- 60+ days ago
- Aurora, OH (24 miles from Mentor, OH)
- 60+ days ago
Store - CLEV-SOLON, OH Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Employee Benefits Client Services Manager
- Highland Hills, OH (16 miles from Mentor, OH)
- 30+ days ago
- Highland Hills, OH (16 miles from Mentor, OH)
- 30+ days ago
OVERVIEW Alera Group company is looking for an Employee Benefits Client Services Manager. We are seeking highly motivated colleagues who bring experience and enthusiasm to our team – joining us...
Client Service Manager - Employee Benefits
- Cleveland, OH (22 miles from Mentor, OH)
- 45+ days ago
- Cleveland, OH (22 miles from Mentor, OH)
- 45+ days ago
The Opportunity: The Client Service Manager is responsible for supporting and collaborating with the sales and service team regarding client employee communication initiatives, client...
Retail Customer Service Supervisor
- Aurora, OH (24 miles from Mentor, OH)
- 45+ days ago
- Aurora, OH (24 miles from Mentor, OH)
- 45+ days ago
PetSmart does Anything for Pets and Everything for You – JOIN OUR TEAM! Retail Customer Service Supervisor (Key Holder) About Life at PetSmart At PetSmart, we’re more than just a company obsessed...
Demographic Data for Mentor, OH
Moving to Mentor, OH? Find some basic demographic data about Mentor, OH below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Manager Jobs in Mentor, OH
Highest Education Level
Customer Service Managers in Mentor, OH offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Zendesk
- Bank Deposits
- Customer Success
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Retention
- Shipping
- Cash Management
- Customer Satisfaction
- Merchandising
- Performance Management
- Onboarding
- Cashier Skills
- Customer Relations
- Relationship Management
- Strategy Development
- Closing
- Telephone Skills
- Friendliness
- Customer Relationship Management
- High School Diploma
- Account Management
- Retail
- Process Improvement
- Verbal Communication
- Driving
- Written Communication
- Flexibility
- Documentation
- Events
- Mentoring
- Collaboration
- Spanish
- Multitasking
- Coaching
- English
- Inventory Management
- Sales
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Manager Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
Read article »
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
Read article »