Customer Service Manager Jobs in Mentor, OH
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- University Heights, OH (16 miles from Mentor, OH)
- 10 hours ago
- University Heights, OH (16 miles from Mentor, OH)
- 10 hours ago
A career at Whole Foods Market is more than just the work you do- it's about your personal growth and creating meaningful change. Our purpose is to nourish people and the planet. That means...
- Garfield Heights, OH (22 miles from Mentor, OH)
- 12 hours ago
- Garfield Heights, OH (22 miles from Mentor, OH)
- 12 hours ago
Spectrum is seeking an experienced Customer Service Manager to support the Spectrum Mobile Team at our Garfield Heights, OH location....
- Cleveland, OH (22 miles from Mentor, OH)
- 17 hours ago
- Cleveland, OH (22 miles from Mentor, OH)
- 17 hours ago
The ideal candidate will have a strong background in customer service management, excellent leadership skills, and a commitment to continuous improvement....
TJ Maxx At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and...
- Cleveland, OH (22 miles from Mentor, OH)
- 3 days ago
- Cleveland, OH (22 miles from Mentor, OH)
- 3 days ago
Industry/Sector Not Applicable Specialism Microsoft Management Level Director Job Description & Summary A career in our Microsoft Dynamics team will provide the opportunity to help our clients...
Customer Service and Administrator
- Cleveland, OH (22 miles from Mentor, OH)
- 5 days ago
- Cleveland, OH (22 miles from Mentor, OH)
- 5 days ago
Some of the key responsibilities include: Ascertaining customers' needs and working on a 'One Call Resolution'; Executing on all team and individual objectives/ targets Excellent communication skills...
Customer Service Lead - Part-Time
- Warrensville Heights, OH (16 miles from Mentor, OH)
- 7 days ago
- Warrensville Heights, OH (16 miles from Mentor, OH)
- 7 days ago
If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a Customer Service Lead!...
Client Service Coordinator Client Service Coordinator
- Cleveland, OH (22 miles from Mentor, OH)
- 12 days ago
- Cleveland, OH (22 miles from Mentor, OH)
- 12 days ago
Client Service Coordinator CBRE 3.2 ( ) Cleveland, OH Why you should apply for a job to CBRE : 67% say the CEO supports gender diversity Ratings are based on anonymous reviews by Fairygodboss...
Retail Customer Service Supervisor Part Time Retail Customer Service Supervisor Part Time
- Mentor, OH
- 12 days ago
- Mentor, OH
- 12 days ago
Retail Customer Service Supervisor Part Time TJX Companies 3.5 ( ) Mentor, OH Why you should apply for a job to TJX Companies : 4.5/5 in supportive management 75% say women are treated fairly and...
Supervisor, Customer Service - Advance Partners
- Highland Hills, OH (16 miles from Mentor, OH)
- 15 days ago
- Highland Hills, OH (16 miles from Mentor, OH)
- 15 days ago
Imagine Your Future with Us! Since 1971, Paychex has been at the forefront of simplifying HR, payroll, and benefits for American businesses. Our digital HR technology and advisory solutions cater...
Store - CLEV-MENTOR, OH Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Client Service Manager- Employee Benefits
- Cleveland, OH (22 miles from Mentor, OH)
- 28 days ago
- Cleveland, OH (22 miles from Mentor, OH)
- 28 days ago
The Opportunity: The Client Service Manager is responsible for supporting and collaborating with the sales and service team regarding client employee communication initiatives, client...
Customer Service Manager-Key Strategic Accounts
- Mayfield Heights, OH (14 miles from Mentor, OH)
- 28 days ago
- Mayfield Heights, OH (14 miles from Mentor, OH)
- 28 days ago
Job Function Reporting into the Vice President/General Manager, the Customer Service Manager-Key Strategic Accounts will be based out of Mayfield Heights, OH....
Customer Experience Manager Full Time
- Aurora, OH (24 miles from Mentor, OH)
- 30+ days ago
- Aurora, OH (24 miles from Mentor, OH)
- 30+ days ago
Store - CLEV-SOLON, OH Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
- Garfield Heights, OH (22 miles from Mentor, OH)
- 30+ days ago
- Garfield Heights, OH (22 miles from Mentor, OH)
- 30+ days ago
Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. Improving how we live, work,...
Demographic Data for Mentor, OH
Moving to Mentor, OH? Find some basic demographic data about Mentor, OH below.
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Salary for Customer Service Manager Jobs in Mentor, OH
Highest Education Level
Customer Service Managers in Mentor, OH offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Customer Service Management
- Service Standards
- Customer Success
- Call Center Management
- Bank Deposits
- Zendesk
- Courteous
- Client Services
- Customer Retention
- Resolution
- Complaint Resolution
- Customer Satisfaction
- Shipping
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Closing
- Relationship Management
- Account Management
- Friendliness
- Strategy Development
- Retail
- Customer Relations
- High School Diploma
- Telephone Skills
- Customer Relationship Management
- Punctual
- Events
- Driving
- Documentation
- Coaching
- Verbal Communication
- Flexibility
- Reporting
- Collaboration
- Inventory Management
- English
- Multitasking
- Policy Development
- Spanish
- Problem Solving
- Sales
- Microsoft Office
- Microsoft Excel
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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