Call Center Representative Jobs in Mentor, OH
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Call Center Customer Service Representative (Cleveland, OH)
- Cleveland, OH (22 miles from Mentor, OH)
- 7 days ago
- Cleveland, OH (22 miles from Mentor, OH)
- 7 days ago
Role Summary We are looking for experienced call center representatives to join our Customer Care Service team....
Crossroads Health provides a continuum of quality life-changing behavioral health and specialized chemical dependency treatment services to children, adolescents, young adults, adults and...
LUOA Enrollment Call Center Agent - Remote - Full-time
- Solon, OH (20 miles from Mentor, OH)
- 17 days ago
- Solon, OH (20 miles from Mentor, OH)
- 17 days ago
Liberty University Online Academy (LUOA) is seeking motivated individuals for two key roles: Admissions Counselor and Academic Advisor. In these positions, you will play a vital role in guiding...
Remote WorkClient Support Specialist - Greater Cleveland, OH Area
- Woodmere, OH (16 miles from Mentor, OH)
- 25 days ago
- Woodmere, OH (16 miles from Mentor, OH)
- 25 days ago
Job Description: To be eligible for consideration of this role, your primary residence must be located within a 90 mile radius at the time of application from the approved branch sites listed...
Call Center Representative - 10 Needed - Short-term
- Cleveland, OH (22 miles from Mentor, OH)
- 30+ days ago
- Cleveland, OH (22 miles from Mentor, OH)
- 30+ days ago
To apply for this Short-term Call Center Representative position, please submit your resume to ..., call ..., or TEXT your name & 177208 to .......
- Willoughby, OH (3 miles from Mentor, OH)
- 30+ days ago
- Willoughby, OH (3 miles from Mentor, OH)
- 30+ days ago
Responsibilities The call center specialist is responsible for coordinating aspects of the admissions process. This includes, but not limited to efficient and effective handling of inquiry calls,...
Member Contact Center Representative (Full-Time)
- Cleveland, OH (22 miles from Mentor, OH)
- 30+ days ago
- Cleveland, OH (22 miles from Mentor, OH)
- 30+ days ago
Firefighters Community Credit Union of Cleveland, OH is seeking a Member Contact Center Representative (Full-Time) to join our team. Are you a self-starter with banking experience who is...
At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe. Position Summary Our...
At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe. Position Summary Our...
Demographic Data for Mentor, OH
Moving to Mentor, OH? Find some basic demographic data about Mentor, OH below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Mentor, OH
Highest Education Level
Call Center Representatives in Mentor, OH offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Client Support
- Compensation and Benefits
- One Call Resolution
- Call Center Experience
- Inbound
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Problem Resolution
- Accounts Receivable
- Technical Support
- Microsoft Windows
- Collections
- Account Management
- Staffing
- Listening
- High School Diploma
- Telephone Skills
- Troubleshooting
- Microsoft Outlook
- Negotiation
- Punctual
- Conflict Resolution
- Written Communication
- Typing
- Driving
- Verbal Communication
- Investigation
- Data Entry
- Collaboration
- Interpersonal Skills
- English
- Multitasking
- Policy Development
- Microsoft PowerPoint
- Spanish
- Team Building
- Problem Solving
- Sales
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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