Customer Service Manager Jobs in Grove City, OH
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Marvin
- Columbus, OH (17 miles from Grove City, OH)
- 23 hours ago
- Columbus, OH (17 miles from Grove City, OH)
- 23 hours ago
Job Overview: Step into a role where youll shape the heart of the customer experience at Marvin. As the Director of Customer Service, youll lead the talented team responsible for supporting our...
In Person- Vertiv
- Westerville, OH (20 miles from Grove City, OH)
- 1 day ago
- Westerville, OH (20 miles from Grove City, OH)
- 1 day ago
JOB SUMMARY The Customer Relationship Manager (CRM) is the point of contact operationally and administratively for each customer assigned. They function as customer advocate and interface with...
In PersonCustomer Experience Manager - Part Time
- Michaels Stores
- Lewis Center, OH (23 miles from Grove City, OH)
- 3 days ago
- Lewis Center, OH (23 miles from Grove City, OH)
- 3 days ago
Store - COLUMBUS-POWELL, OH Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain...
In Person Part Time- winxnet
- Dublin, OH (16 miles from Grove City, OH)
- 3 days ago
- Dublin, OH (16 miles from Grove City, OH)
- 3 days ago
Managing modern technology has become increasingly complex. As organizations scale across clouds, endpoints, and hybrid environments, IT operations and cybersecurity often remain fragmented,...
Remote- Five Below
- Circleville, OH (20 miles from Grove City, OH)
- 7 days ago
- Circleville, OH (20 miles from Grove City, OH)
- 7 days ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
In PersonCustomer Success Manager - Data Platforms
- JP Morgan
- Columbus, OH (17 miles from Grove City, OH)
- 12 days ago
- Columbus, OH (17 miles from Grove City, OH)
- 12 days ago
Elevate the customer journey by translating product insights into lasting relationships and harness your expertise in proactive collaborations, onboarding, and product evolution. As a Customer...
In PersonSenior Account Manager, Client Services
- United Health Group
- Columbus, OH (17 miles from Grove City, OH)
- 12 days ago
- Columbus, OH (17 miles from Grove City, OH)
- 12 days ago
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by...
Hybrid- Whole Foods Market
- Upper Arlington, OH (9 miles from Grove City, OH)
- 14 days ago
- Upper Arlington, OH (9 miles from Grove City, OH)
- 14 days ago
A career at Whole Foods Market is more than just the work you do- it's about your personal growth and creating meaningful change. Our purpose is to nourish people and the planet. That means...
In PersonClient Service Manager - Commercial Lines
- Gallagher
- Upper Arlington, OH (9 miles from Grove City, OH)
- 16 days ago
- Upper Arlington, OH (9 miles from Grove City, OH)
- 16 days ago
Introduction At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our...
In Person- Ashland Global Inc.
- Dublin, OH (16 miles from Grove City, OH)
- 22 days ago
- Dublin, OH (16 miles from Grove City, OH)
- 22 days ago
This position will report to the Customer Service Manager....
In Person- BJ's Wholesale Club
- New Albany, OH (22 miles from Grove City, OH)
- 23 days ago
- New Albany, OH (22 miles from Grove City, OH)
- 23 days ago
A World-Class Team BJs Wholesale Club is powered by more than 30,000 team members who make a real impact every day. Whether you're stocking shelves, solving problems or shaping strategy, your work...
In PersonSupervisor, Customer Service Management
- 659 RGH Enterprises, LLC
- Dublin, OH (16 miles from Grove City, OH)
- 27 days ago
- Dublin, OH (16 miles from Grove City, OH)
- 27 days ago
Key Accountabilities Team Leadership & Development Assist in recruiting, onboarding, training, and retaining qualified team members Provide ongoing coaching and feedback while leading with care to...
In Person- Kinetics Noise Control, Inc.
- Dublin, OH (16 miles from Grove City, OH)
- 30+ days ago
- Dublin, OH (16 miles from Grove City, OH)
- 30+ days ago
FLSA Classification: Exempt Location: Dublin, OH Job Summary: The Customer Service Manager leads the development and performance of Kinetics Noise Control, Inc.'s customer service team....
In Person- Michaels Stores
- Reynoldsburg, OH (20 miles from Grove City, OH)
- 30+ days ago
- Reynoldsburg, OH (20 miles from Grove City, OH)
- 30+ days ago
Store - COLUMBUS-BRICE, OH Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
In Person- Total Quality Logistics, Inc.
- Columbus, OH (17 miles from Grove City, OH)
- 45+ days ago
- Columbus, OH (17 miles from Grove City, OH)
- 45+ days ago
Country USA State Ohio City Columbus Descriptions & requirements About the role: As a Customer Service Coordinator for TQL, you will receive extensive training to become a subject matter expert in...
In PersonDemographic Data for Grove City, OH
Moving to Grove City, OH? Find some basic demographic data about Grove City, OH below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Manager Jobs in Grove City, OH
Highest Education Level
Customer Service Managers in Grove City, OH offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Customer Service Management
- Escalation Management
- Service Standards
- Order Entry
- Order Processing
- Zendesk
- Customer Success
- Customer Retention
- Resolution
- Client Services
- Complaint Resolution
- Shipping
- Merchandising
- Performance Management
- Customer Satisfaction
- Onboarding
- Cashier Skills
- Reimbursement
- Relationship Management
- Closing
- Strategy Development
- Retail
- Salesforce
- Account Management
- Friendliness
- High School Diploma
- Conflict Resolution
- Customer Relations
- Events
- Driving
- Process Improvement
- Telephone Skills
- Coaching
- Documentation
- English
- Punctual
- Spanish
- Inventory Management
- Policy Development
- Reporting
- Multitasking
- Collaboration
- Flexibility
- Sales
- Microsoft Excel
- Microsoft Office
- Staff Supervision
- Problem Solving
- Scheduling
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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