Call Center Representative Jobs in Grove City, OH
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Consumer Services Specialist (Call Center- REMOTE)
- Columbus, OH (17 miles from Grove City, OH)
- 3 hours ago
- Columbus, OH (17 miles from Grove City, OH)
- 3 hours ago
We are** **currently** **hiring for our next call center class starting 8/18/2025***** The **Consumer Services Specialist** is responsible for delivering the Unparalleled Customer Experience and...
Remote Work- Columbus, OH (17 miles from Grove City, OH)
- 3 days ago
- Columbus, OH (17 miles from Grove City, OH)
- 3 days ago
Pearl Interactive Network is seeking Seasonal Contact Center Agents (CCAs) to Join Our Talent Community in preparation for future disaster relief efforts.** The **Seasonal Contact Center Agent**...
Call Center Rep / Pharmacy Tech Support (Remote-Friendly in the US)
- Columbus, OH (17 miles from Grove City, OH)
- 21 days ago
- Columbus, OH (17 miles from Grove City, OH)
- 21 days ago
We are excited to announce that currently we are looking for a 100% remote (work from homeWFH) contract Pharmacy Support Call Center Representative to join our team....
Remote WorkCall Center Associate - Bilingual French Speaking
- Columbus, OH (17 miles from Grove City, OH)
- 24 days ago
- Columbus, OH (17 miles from Grove City, OH)
- 24 days ago
By joining Sedgwick, you'll be part of something truly meaningful. Its what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your...
Bilingual Dutch Contact Center Agent
- Dublin, OH (16 miles from Grove City, OH)
- 24 days ago
- Dublin, OH (16 miles from Grove City, OH)
- 24 days ago
Adecco is assisting a top client in recruiting for Bilingual Dutch Contact Center Agent roles (Remote - Eastern Time).** This is an excellent opportunity to join a winning culture and get your...
- Whitehall, OH (15 miles from Grove City, OH)
- 30+ days ago
- Whitehall, OH (15 miles from Grove City, OH)
- 30+ days ago
Job Title: Contact Center Agent Overview: As a Contact Center Agent, you will be the first friendly person that greets clients on the phone or online and assists them with their banking needs....
- Dublin, OH (16 miles from Grove City, OH)
- 30+ days ago
- Dublin, OH (16 miles from Grove City, OH)
- 30+ days ago
Qualifications Schedule Flexibility Platinum Tier Call Center Experience Japanese or Spanish bilingual Strong Computer Skills Excellent Verbal & Writtenmunication Good verbal and writtenmunication skills...
Virtual Branch Service Representative (Call Center)
- Columbus, OH (17 miles from Grove City, OH)
- 60+ days ago
- Columbus, OH (17 miles from Grove City, OH)
- 60+ days ago
Title: Virtual Branch Services Representative Reports to: Virtual Branch Services Supervisor or Manager Supervises: None Status: Non-Exempt Objective The Virtual Branch Services Representative...
Demographic Data for Grove City, OH
Moving to Grove City, OH? Find some basic demographic data about Grove City, OH below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Grove City, OH
Highest Education Level
Call Center Representatives in Grove City, OH offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Problem Resolution
- Accounts Receivable
- Technical Support
- Collections
- Microsoft Windows
- Administrative Skills
- Telephone Skills
- Staffing
- Listening
- Account Management
- High School Diploma
- Troubleshooting
- Conflict Resolution
- Punctual
- Driving
- Negotiation
- Investigation
- Microsoft Outlook
- Verbal Communication
- Interpersonal Skills
- Collaboration
- Multitasking
- Microsoft PowerPoint
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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