Customer Service Manager Jobs in Fairfield, OH
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Marvin
- Cincinnati, OH (18 miles from Fairfield, OH)
- 20 hours ago
- Cincinnati, OH (18 miles from Fairfield, OH)
- 20 hours ago
Job Overview: Step into a role where youll shape the heart of the customer experience at Marvin. As the Director of Customer Service, youll lead the talented team responsible for supporting our...
In Person- LHH
- Cincinnati, OH (18 miles from Fairfield, OH)
- 5 days ago
- Cincinnati, OH (18 miles from Fairfield, OH)
- 5 days ago
We are partnering with a well-established service-based organization looking to add a strong Customer Service Coordinator to join their team in Cincinnati, OH. This is a fast-paced,...
In Person- City Of Miamisburg
- Miamisburg, OH (18 miles from Fairfield, OH)
- 5 days ago
- Miamisburg, OH (18 miles from Fairfield, OH)
- 5 days ago
The City of Miamisburg is accepting applications for the part-time position of Customer Service Coordinator for the Parks and Recreation Department. The Customer Service Coordinator maintains a...
In PersonAt 80 Acres Farms, we're on a mission to change the way the world eats-and we're looking for people who want to help us do it. We grow pesticide-free salads, herbs, microgreens, and salad kits in...
In PersonPart Time Customer Experience Manager
- Michaels Stores
- Cincinnati, OH (18 miles from Fairfield, OH)
- 15 days ago
- Cincinnati, OH (18 miles from Fairfield, OH)
- 15 days ago
Store - CIN-WESTERN HILLS, OH Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain...
In Person Part Time- Johnson Controls International
- West Chester, OH (7 miles from Fairfield, OH)
- 15 days ago
- West Chester, OH (7 miles from Fairfield, OH)
- 15 days ago
Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon...
In Person- Barnes Group Inc
- West Chester, OH (7 miles from Fairfield, OH)
- 23 days ago
- West Chester, OH (7 miles from Fairfield, OH)
- 23 days ago
Core Responsibilities: • Serve as the site's primary point of contact for customer communication/escalations post-deal. • Oversee backlog review, order entry, and customer scorecard management. •...
In PersonSenior Client Service Manager - Commercial Lines
- Arthur J Gallagher & Co.
- Deer Park, OH (16 miles from Fairfield, OH)
- 30+ days ago
- Deer Park, OH (16 miles from Fairfield, OH)
- 30+ days ago
Introduction At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they're free to grow, lead, and innovate. You'll be backed by our...
RemoteSenior Client Service Manager - Commercial Lines
- Gallagher
- Cincinnati, OH (18 miles from Fairfield, OH)
- 30+ days ago
- Cincinnati, OH (18 miles from Fairfield, OH)
- 30+ days ago
Introduction At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our...
In PersonPart time Customer Service Manager
- Michaels Stores
- Cincinnati, OH (18 miles from Fairfield, OH)
- 30+ days ago
- Cincinnati, OH (18 miles from Fairfield, OH)
- 30+ days ago
Store - CIN-WESTERN HILLS, OH Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain...
In Person Part TimePT Customer Service Manager Nights/Weekends
- Michaels Stores
- Cincinnati, OH (18 miles from Fairfield, OH)
- 30+ days ago
- Cincinnati, OH (18 miles from Fairfield, OH)
- 30+ days ago
Store - CIN-EASTGATE, OH Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
In Person Part TimeCustomer Service Coordinator - Weekends Required
- Total Quality Logistics, Inc.
- Cincinnati, OH (18 miles from Fairfield, OH)
- 30+ days ago
- Cincinnati, OH (18 miles from Fairfield, OH)
- 30+ days ago
Country USA State Ohio City Cincinnati Descriptions & requirements About the role: As a Customer Service Coordinator for TQL, you will receive extensive training to become a subject matter expert...
In PersonAssociate Client Service Manager - Commercial Lines
- Arthur J Gallagher & Co.
- Deer Park, OH (16 miles from Fairfield, OH)
- 30+ days ago
- Deer Park, OH (16 miles from Fairfield, OH)
- 30+ days ago
Introduction At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they're free to grow, lead, and innovate. You'll be backed by our...
HybridAssociate Client Service Manager - Commercial Lines
- Gallagher
- Cincinnati, OH (18 miles from Fairfield, OH)
- 30+ days ago
- Cincinnati, OH (18 miles from Fairfield, OH)
- 30+ days ago
Introduction At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our...
In Person- CSafe Global
- Monroe, OH (7 miles from Fairfield, OH)
- 60+ days ago
- Monroe, OH (7 miles from Fairfield, OH)
- 60+ days ago
We are seeking a detail-oriented and proactive Customer Service Coordinator to join our team. In this role, you will oversee the full return lifecycle of leased reusable parcel products, ensuring...
In PersonDemographic Data for Fairfield, OH
Moving to Fairfield, OH? Find some basic demographic data about Fairfield, OH below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in Fairfield, OH
Highest Education Level
Customer Service Managers in Fairfield, OH offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Customer Service Management
- Escalation Management
- Service Standards
- Order Entry
- Order Processing
- Zendesk
- Customer Success
- Customer Retention
- Resolution
- Client Services
- Complaint Resolution
- Shipping
- Merchandising
- Performance Management
- Customer Satisfaction
- Onboarding
- Cashier Skills
- Reimbursement
- Relationship Management
- Closing
- Strategy Development
- Retail
- Salesforce
- Account Management
- Friendliness
- High School Diploma
- Conflict Resolution
- Customer Relations
- Events
- Driving
- Process Improvement
- Telephone Skills
- Coaching
- Documentation
- English
- Punctual
- Spanish
- Inventory Management
- Policy Development
- Reporting
- Multitasking
- Collaboration
- Flexibility
- Sales
- Microsoft Excel
- Microsoft Office
- Staff Supervision
- Problem Solving
- Scheduling
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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