Customer Service Manager Jobs in Cleveland, OH
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Solon, OH (15 miles from Cleveland, OH)
- 21 hours ago
- Solon, OH (15 miles from Cleveland, OH)
- 21 hours ago
Customer Service Manager Nestle USA - 3.7 Solon, OH Job Details 16 hours ago Qualifications Microsoft Word Microsoft Excel Microsoft Outlook 5 years Supply chain Microsoft Office APICS Certification...
Customer Service Manager Job Details Nestle Operational Services Worldwide SA
- Solon, OH (15 miles from Cleveland, OH)
- 1 day ago
- Solon, OH (15 miles from Cleveland, OH)
- 1 day ago
Foods you love. Brands you trust. And a career that empowers you to grow. At Nestle USA, we're all working towards the same goal - to delight and deliver for our consumers. With a rich portfolio...
FT Customer Experience Manager
- Mentor, OH (22 miles from Cleveland, OH)
- 9 days ago
- Mentor, OH (22 miles from Cleveland, OH)
- 9 days ago
Store - CLEV-MENTOR, OH Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Body Shop Customer Service Coordinator
- Northfield, OH (16 miles from Cleveland, OH)
- 10 days ago
- Northfield, OH (16 miles from Cleveland, OH)
- 10 days ago
Body Shop Customer Service Coordinator ABOUT THE ORGANIZATIONWe are Spitzer Autoworld! We are a fourth generation family owned business since 1904 and are still going strong! We have 28 locations...
Mayfield Heights, Ohio, United StatesRockwell Automation is a global technology leader focused on helping the world's manufacturers be more productive, sustainable, and agile. With more than...
Customer Service Supervisor Part Time
- Macedonia, OH (16 miles from Cleveland, OH)
- 16 days ago
- Macedonia, OH (16 miles from Cleveland, OH)
- 16 days ago
TJ Maxx At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and...
_Strengthening and empowering all of the communities we serve._** **About BookingsCloud** BookingsCloud is on a mission to help professional vacation rental managers take back control of their...
Retail customer Service Supervisor-Part Time
- Mentor, OH (22 miles from Cleveland, OH)
- 17 days ago
- Mentor, OH (22 miles from Cleveland, OH)
- 17 days ago
TJ Maxx At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. Youll be part of our vibrant team that embraces diversity, fosters collaboration, and...
Customer Relationship Manager CLEVELAND, OH Order: 238719 Order Type : Direct Hire Minutemen Direct is recruiting for an experienced Customer Relationship Manager with customer relationship skills...
Company Description M3 USA is at the forefront of healthcare innovation, offering digital solutions across healthcare, life sciences, pharmaceuticals, and more. Since our inception in 2000, we've...
Remote WorkCustomer Relations Manager (Cleveland) Chandler Motors LLC image 1 of 1 17325 Euclid near Arabella compensation: $20/hour starting employment type: experience level: entry level job title:...
Tier 3 Customer Support Manager
- Independence, OH (7 miles from Cleveland, OH)
- 20 days ago
- Independence, OH (7 miles from Cleveland, OH)
- 20 days ago
About Keyfactor Our mission is to build a connected society, rooted in trust, with identity-first security for every machine and human. Keyfactor helps organizations move fast to establish digital...
Job Seekers can review the Job Applicant Privacy Policy by clicking here (. Job Description : Summary The Customer Service Coordinator will support the shop management process through timely...
- Avon, OH (17 miles from Cleveland, OH)
- 30+ days ago
- Avon, OH (17 miles from Cleveland, OH)
- 30+ days ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
- Macedonia, OH (16 miles from Cleveland, OH)
- 30+ days ago
- Macedonia, OH (16 miles from Cleveland, OH)
- 30+ days ago
New opportunity available for a Customer Service Manager. The Customer Service Manager position is one of hourly store management....
Demographic Data for Cleveland, OH
Moving to Cleveland, OH? Find some basic demographic data about Cleveland, OH below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Manager Jobs in Cleveland, OH
Highest Education Level
Customer Service Managers in Cleveland, OH offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Zendesk
- Bank Deposits
- Customer Success
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Retention
- Shipping
- Cash Management
- Customer Satisfaction
- Merchandising
- Performance Management
- Onboarding
- Cashier Skills
- Customer Relations
- Relationship Management
- Strategy Development
- Closing
- Telephone Skills
- Friendliness
- Customer Relationship Management
- High School Diploma
- Account Management
- Retail
- Process Improvement
- Verbal Communication
- Driving
- Written Communication
- Flexibility
- Documentation
- Events
- Mentoring
- Collaboration
- Spanish
- Multitasking
- Coaching
- English
- Inventory Management
- Sales
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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