Customer Service Manager Jobs in Cleveland, OH
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
The Opportunity: The Client Service Manager is responsible for external support to clients for an assigned book of business, ensuring service levels produce a positive experience for clients...
ezICHRA Customer Success Manager
- Richfield, OH (18 miles from Cleveland, OH)
- 1 day ago
- Richfield, OH (18 miles from Cleveland, OH)
- 1 day ago
Would you like to take ownership in a dynamic, high-growth business that truly walks the talk? Oswald Companies seeks goal-driven professionals ready to take their career to the next level. Job...
- Brunswick, OH (19 miles from Cleveland, OH)
- 2 days ago
- Brunswick, OH (19 miles from Cleveland, OH)
- 2 days ago
Join Our Team! Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call...
- University Heights, OH (7 miles from Cleveland, OH)
- 6 days ago
- University Heights, OH (7 miles from Cleveland, OH)
- 6 days ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Team Leader in leading and executing the Customer Service & E-Commerce programs; this...
- Macedonia, OH (16 miles from Cleveland, OH)
- 8 days ago
- Macedonia, OH (16 miles from Cleveland, OH)
- 8 days ago
TJ Maxx At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. Youll be part of our vibrant team that embraces diversity, fosters collaboration, and...
- Westlake, OH (12 miles from Cleveland, OH)
- 10 days ago
- Westlake, OH (12 miles from Cleveland, OH)
- 10 days ago
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. SUMMARY OF JOB PURPOSE AND...
Fathoms Account Directors are responsible for leading and maintaining successful enterprise client relationships. As an advocate for the client, Account Directors play an active role in helping...
Mayfield Heights, Ohio, United States Rockwell Automation is a global technology leader focused on helping the world's manufacturers be more productive, sustainable, and agile. With more than...
Tier 3 Customer Support Manager
- Independence, OH (7 miles from Cleveland, OH)
- 11 days ago
- Independence, OH (7 miles from Cleveland, OH)
- 11 days ago
About Keyfactor Our mission is to build a connected society, rooted in trust, with identity-first security for every machine and human. Keyfactor helps organizations move fast to establish digital...
PT Customer Experience Manager
- Mentor, OH (22 miles from Cleveland, OH)
- 11 days ago
- Mentor, OH (22 miles from Cleveland, OH)
- 11 days ago
Store - CLEV-MENTOR, OH Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
- Brookpark, OH (9 miles from Cleveland, OH)
- 11 days ago
- Brookpark, OH (9 miles from Cleveland, OH)
- 11 days ago
Location: 15270 Diana Dr. Brookpark, OH 44142 Position Summary: A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate...
Client Services Coordinator Job ID 200906 Posted 09-Jun-2025 Service line Advisory Segment Role type Full-time Areas of Interest Administrative, Marketing, Sales Support Location(s) Cleveland -...
Customer Experience Manager Part time
- Solon, OH (15 miles from Cleveland, OH)
- 11 days ago
- Solon, OH (15 miles from Cleveland, OH)
- 11 days ago
Store - CLEV-SOLON, OH Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Client Service Manager - Construction Commercial
- Cleveland, OH
- 12 days ago
- Cleveland, OH
- 12 days ago
The Opportunity: Responsible for external support to clients for an assigned book of business, ensuring service levels produce a positive experience for clients resulting in client retention while...
US Seasonal Tax-Financial Services Organization-Private Client Services- Manager
- Cleveland, OH
- 18 days ago
- Cleveland, OH
- 18 days ago
Location: Anywhere in Country At EY, were all in to shape your future with confidence. Well help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you...
Remote WorkDemographic Data for Cleveland, OH
Moving to Cleveland, OH? Find some basic demographic data about Cleveland, OH below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Manager Jobs in Cleveland, OH
Highest Education Level
Customer Service Managers in Cleveland, OH offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Zendesk
- Bank Deposits
- Order Entry
- Customer Success
- Courteous
- Customer Retention
- Client Services
- Cash Management
- Resolution
- Complaint Resolution
- Shipping
- Customer Satisfaction
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Relationship Management
- Customer Relations
- Strategy Development
- Closing
- Friendliness
- Telephone Skills
- Account Management
- Retail
- Process Improvement
- High School Diploma
- Customer Relationship Management
- Punctual
- Driving
- Verbal Communication
- Flexibility
- Events
- Collaboration
- Documentation
- Coaching
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Microsoft Excel
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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