Call Center Representative Jobs in Cleveland, OH
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Customer Care Associate (Onsite)
- Broadview Heights, OH (12 miles from Cleveland, OH)
- 1 day ago
- Broadview Heights, OH (12 miles from Cleveland, OH)
- 1 day ago
Job Description: Customer Care Associate (Onsite) Primary Duties & Responsibilities At Globe Life, we are committed to empowering our employees with the support and opportunities they need to...
Client Relations Specialist ASG National Cleveland, OH, US 3 days ago Quick Job type Full-time Quick Job description Looking for a sales career where you control your income? Join our team as a...
Remote WorkWe are looking for a Patient Intake and Communications Representative that will be the liaison between Midwest Vision Partners and our current and potential patients. In this role, you will be...
- Lorain, OH (24 miles from Cleveland, OH)
- 5 days ago
- Lorain, OH (24 miles from Cleveland, OH)
- 5 days ago
Call Center Representative Location: On-Site (Lorain) Hours: Full-time, Monday - Friday, 8:30am - 5:00pm PRIMARY PURPOSE The Call Center Representative provides direct service to patients, providers...
- Mentor, OH (22 miles from Cleveland, OH)
- 12 days ago
- Mentor, OH (22 miles from Cleveland, OH)
- 12 days ago
At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe. Position Summary Our...
Remote (Ohio) Customer Care Associate
- Parma, OH (8 miles from Cleveland, OH)
- 12 days ago
- Parma, OH (8 miles from Cleveland, OH)
- 12 days ago
Insight Global is seeking a Customer Care Associate for one of our clients who is a growing leader in education, operating schools and educational programs around the world that span the life...
Remote WorkRemote (Ohio) Customer Care Associate - 2nd Shift
- Parma, OH (8 miles from Cleveland, OH)
- 12 days ago
- Parma, OH (8 miles from Cleveland, OH)
- 12 days ago
Insight Global is seeking a Customer Care Associate for one of our clients who is a growing leader in education, operating schools and educational programs around the world that span the life...
Remote WorkCall Center Representative-Day Shift - Full Time
- Mentor, OH (22 miles from Cleveland, OH)
- 16 days ago
- Mentor, OH (22 miles from Cleveland, OH)
- 16 days ago
Call Center Representative-Day Shift - Full Time Mentor, OH Description Take customer calls and provide accurate, satisfactory answers to their queries and concerns Reserve appointments for the guest...
- Twinsburg, OH (18 miles from Cleveland, OH)
- 18 days ago
- Twinsburg, OH (18 miles from Cleveland, OH)
- 18 days ago
Overview Customer Care Specialist - Macedonia Ohio (Must TRAIN at our TWINSBURG, OH HQ) Afternoon Hours - Monday- Thursday 1:00p-9:30p, Friday 11:30a-8:00p and Weekend rotation Morning Hours -...
Call Center Associate - Bilingual French Speaking
- Cleveland, OH
- 23 days ago
- Cleveland, OH
- 23 days ago
By joining Sedgwick, you'll be part of something truly meaningful. Its what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your...
- Hudson, OH (21 miles from Cleveland, OH)
- 60+ days ago
- Hudson, OH (21 miles from Cleveland, OH)
- 60+ days ago
Fleet Response is seeking qualified candidates to work virtually or at our corporate office, for the following position: Call Center Representative....
- Warrensville Heights, OH (9 miles from Cleveland, OH)
- 60+ days ago
- Warrensville Heights, OH (9 miles from Cleveland, OH)
- 60+ days ago
We have several openings for a full-time CALL CENTER OPERATOR position. Location : Cleveland Clinic - South Pointe - 20000 Harvard Rd, Warrensville Heights, OH 44122. Note: online applications...
Demographic Data for Cleveland, OH
Moving to Cleveland, OH? Find some basic demographic data about Cleveland, OH below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Cleveland, OH
Highest Education Level
Call Center Representatives in Cleveland, OH offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Accounts Receivable
- Technical Support
- Collections
- Microsoft Windows
- Administrative Skills
- Telephone Skills
- Staffing
- Listening
- Account Management
- High School Diploma
- Conflict Resolution
- Troubleshooting
- Driving
- Punctual
- Negotiation
- Investigation
- Microsoft Outlook
- Verbal Communication
- Interpersonal Skills
- Collaboration
- Data Entry
- Multitasking
- Microsoft PowerPoint
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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