Call Center Representative Jobs in Cleveland, OH

A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.

Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.

1-15 of 16 Jobs

Resorts Contact Center Agent

Avon, OH (17 miles from Cleveland, OH)
15 hours ago

Avon, OH (17 miles from Cleveland, OH)
15 hours ago

Overview: $14.25/hour. $19.25 for the month of October. Ages 18+. Pay may vary between position based on job responsibilities. This is an in-person role located in Sandusky, Ohio and shifts...

Call Center Customer Service Representative (Cleveland, OH)

Cleveland, OH
7 days ago

Cleveland, OH
7 days ago

Role Summary We are looking for experienced call center representatives to join our Customer Care Service team....

Call Center Specialist

Mentor, OH (22 miles from Cleveland, OH)
14 days ago

Mentor, OH (22 miles from Cleveland, OH)
14 days ago

Crossroads Health provides a continuum of quality life-changing behavioral health and specialized chemical dependency treatment services to children, adolescents, young adults, adults and...

LUOA Enrollment Call Center Agent - Remote - Full-time

Solon, OH (15 miles from Cleveland, OH)
17 days ago

Solon, OH (15 miles from Cleveland, OH)
17 days ago

Liberty University Online Academy (LUOA) is seeking motivated individuals for two key roles: Admissions Counselor and Academic Advisor. In these positions, you will play a vital role in guiding...

Remote Work

Customer Relations Associate - Part Time

Avon, OH (17 miles from Cleveland, OH)
23 days ago

Avon, OH (17 miles from Cleveland, OH)
23 days ago

POSITION SUMMARY: The Customer Relations Associate performs various Customer Service activities, to include greeting and acknowledging all customers in a prompt and friendly manner, handling...

Client Support Specialist - Greater Cleveland, OH Area

Westlake, OH (12 miles from Cleveland, OH)
25 days ago

Westlake, OH (12 miles from Cleveland, OH)
25 days ago

Job Description: To be eligible for consideration of this role, your primary residence must be located within a 90 mile radius at the time of application from the approved branch sites listed...

Call Center Representative - 10 Needed - Short-term

Cleveland, OH
30+ days ago

Cleveland, OH
30+ days ago

To apply for this Short-term Call Center Representative position, please submit your resume to ..., call ..., or TEXT your name & 177208 to .......

Call Center Specialist

Willoughby, OH (19 miles from Cleveland, OH)
30+ days ago

Willoughby, OH (19 miles from Cleveland, OH)
30+ days ago

Responsibilities The call center specialist is responsible for coordinating aspects of the admissions process. This includes, but not limited to efficient and effective handling of inquiry calls,...

Call Center Representative

Lorain, OH (24 miles from Cleveland, OH)
30+ days ago

Lorain, OH (24 miles from Cleveland, OH)
30+ days ago

Position Title: Call Center Representative Location: On-Site (Lorain) Hours: Full-time, Monday - Friday, 8:30am - 5:00pm PRIMARY PURPOSE The Call Center Representative provides direct service to patients...

Call Center Rep - Event

Hudson, OH (21 miles from Cleveland, OH)
30+ days ago

Hudson, OH (21 miles from Cleveland, OH)
30+ days ago

At Leaf Home people are at the heart of everything we do, and weve crafted a team of the very best to ensure we make a difference. We are the largest home services company in North America with...

Member Contact Center Representative (Full-Time)

Cleveland, OH
30+ days ago

Cleveland, OH
30+ days ago

Firefighters Community Credit Union of Cleveland, OH is seeking a Member Contact Center Representative (Full-Time) to join our team. Are you a self-starter with banking experience who is...

Client Support Specialist I (Mentor, OH, US, 44060)

Mentor, OH (22 miles from Cleveland, OH)
30+ days ago

Mentor, OH (22 miles from Cleveland, OH)
30+ days ago

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe. Position Summary Our...

Outbound Call Center Representative

Independence, OH (7 miles from Cleveland, OH)
45+ days ago

Independence, OH (7 miles from Cleveland, OH)
45+ days ago

Come join a growing, fast-paced sales team with great benefits and career opportunities! This is a fully remote position, working from the comfort of your home office! Schedule hours:...

Remote Work

Client Support Specialist I

Mentor, OH (22 miles from Cleveland, OH)
60+ days ago

Mentor, OH (22 miles from Cleveland, OH)
60+ days ago

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe. Position Summary Our...

Call Center Agents

Twinsburg, OH (18 miles from Cleveland, OH)
60+ days ago

Twinsburg, OH (18 miles from Cleveland, OH)
60+ days ago

Overview Customer Care Specialist - Macedonia Ohio (Must TRAIN at our TWINSBURG, OH HQ) Afternoon Hours - Monday- Thursday 1:00p-9:30p, Friday 11:30a-8:00p and Weekend rotation Morning Hours -...

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Demographic Data for Cleveland, OH

Moving to Cleveland, OH? Find some basic demographic data about Cleveland, OH below.

Median Age

Average Household Income

Home Value vs Household Income in Cleveland, OH

Local

National

Total Population

744,205

Number of Businesses

16,532

City Size

Large

Call Center Representative Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.

Call Center Training: Duties of the Customer Service Representative

A customer service rep takes calls from customers. That's not hard to figure out. But there's so much more to this role than you might realize, if you've never worked in a call center. In this...

Call Center Training: Skills of the Customer Service Representative

In our last course, we talked about what to do as a call center representative. Here, we'll discuss HOW you'll accomplish those things. In other words, the skills you'll need to excel at your job....

Entrenamiento Para Call Center - Training for Call Center

Para quien es el curso? Artistas o pintores que quieren pinturas caseros como un negocio. Las personas que tienen un interes en la pintura profesional Requisito de entrada: Este curso esta...

Salary for Call Center Representative Jobs in Cleveland, OH

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Call Center Representatives in Cleveland, OH offer the following education background

High School or GED

32.7%

Bachelor's Degree

25.2%

Associate's Degree

17.2%

Vocational Degree or Certification

14.9%

Master's Degree

5.2%

Some College

3.4%

Some High School

0.8%

Doctorate Degree

0.6%

Average Work Experience

Here's a breakdown of the number of years' experience offered by Call Center Representatives in Cleveland, OH

1-2 years

42.9%

Less than 1 year

38.0%

None

6.9%

2-4 years

6.8%

4-6 years

4.1%

6-8 years

1.1%

8-10 years

0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Call Center Representative position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

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