Customer Service Representative Jobs in Cleveland, OH
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Store Customer Service Specialist
- Brunswick, OH (19 miles from Cleveland, OH)
- 3 hours ago
- Brunswick, OH (19 miles from Cleveland, OH)
- 3 hours ago
This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about...
Part Time Customer Service Associate Wage: $17.50/hr Essential Requirements: High School Diploma or equivalent Passion for customer service with 100% customer focus 2 year of customer service...
Customer Service Representative
- North Royalton, OH (13 miles from Cleveland, OH)
- 6 hours ago
- North Royalton, OH (13 miles from Cleveland, OH)
- 6 hours ago
Customer Service Representative Location: North Royalton, OH Schedule: Monday – Friday, 8:00 AM – 5:00 PM (1-hour lunch break) Pay Rate: $20-23/hr Overview As a Customer Service Representative, you'll...
Customer Service Representative - FS - AP
- Highland Hills, OH (9 miles from Cleveland, OH)
- 9 hours ago
- Highland Hills, OH (9 miles from Cleveland, OH)
- 9 hours ago
Imagine Your Future with Us! Since 1971, Paychex has been at the forefront of simplifying HR, payroll, and benefits for American businesses. Our digital HR technology and advisory solutions cater...
Customer Service Parts Coordinator
- Parma, OH (8 miles from Cleveland, OH)
- 11 hours ago
- Parma, OH (8 miles from Cleveland, OH)
- 11 hours ago
Job Seekers can review the Job Applicant Privacy Policy by clicking here (. Job Description : START ON A CAREER PATH THAT HAS A FUTURE At Ryder, our most important competitive advantage is our...
- Fairlawn, OH (23 miles from Cleveland, OH)
- 13 hours ago
- Fairlawn, OH (23 miles from Cleveland, OH)
- 13 hours ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Customer Service TM- Availability 2p-930p weekends mandatory
- Brooklyn, OH (4 miles from Cleveland, OH)
- 15 hours ago
- Brooklyn, OH (4 miles from Cleveland, OH)
- 15 hours ago
Store - CLEV-BROOKLYN, OH Deliver friendly customer service, help customers shop our store, and find what they're looking for. Ensure all customers receive a fast and friendly checkout experience....
Customer Service Rep(02253) - 9224 DARROW RD STE J&K
- Twinsburg, OH (18 miles from Cleveland, OH)
- 16 hours ago
- Twinsburg, OH (18 miles from Cleveland, OH)
- 16 hours ago
From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity....
Pharmacy Customer Service Associate
- Brecksville, OH (13 miles from Cleveland, OH)
- 16 hours ago
- Brecksville, OH (13 miles from Cleveland, OH)
- 16 hours ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Customer Care Specialist - Home & Commercial (Specialiste du service a la client
- Lakewood, OH (5 miles from Cleveland, OH)
- 19 hours ago
- Lakewood, OH (5 miles from Cleveland, OH)
- 19 hours ago
Employment Status:Regular Time Type:Full time BUILDING A WORLD CLASS TEAM STARTS WITH YOU At the heart of CSA Group is a vision: making the world a better, safer, more sustainable place. It's been...
Senior Customer Service Representative
- Lorain, OH (24 miles from Cleveland, OH)
- 1 day ago
- Lorain, OH (24 miles from Cleveland, OH)
- 1 day ago
Provide support for customers with respect to obtaining registrations and required documents for consignors at our auctions and provide proper paperwork & car faxes to our buyers. Receive...
Customer Service Specialist with French and German
- Cleveland, OH (3 miles from Cleveland, OH)
- 1 day ago
- Cleveland, OH (3 miles from Cleveland, OH)
- 1 day ago
About Miele What does it take for a family-run company to become world market leader in the premium domestic appliance segment? It takes more than offering average products, run-of-the-mill...
Customer Service Representative - Village Veterinary Clinic - OH
- Mayfield Village, OH (12 miles from Cleveland, OH)
- 1 day ago
- Mayfield Village, OH (12 miles from Cleveland, OH)
- 1 day ago
Overview Join Our Team as a Customer Service Representative at Village Veterinary Clinic! Are you a people-person with a passion for pets?...
Customer Service/ Lot Attendant
- Parma, OH (8 miles from Cleveland, OH)
- 2 days ago
- Parma, OH (8 miles from Cleveland, OH)
- 2 days ago
U-Haul is in search of friendly, motivated people for the position of Customer Service Representative....
Overnight Customer Service / Cashier
- Garfield Heights, OH (4 miles from Cleveland, OH)
- 2 days ago
- Garfield Heights, OH (4 miles from Cleveland, OH)
- 2 days ago
Looking for Crew Members who can work after dinner and late nights. Times vary by restaurant. Schedules can start as early as 4:00pm or later. This shift has a wide variety of shift lengths,...
Demographic Data for Cleveland, OH
Moving to Cleveland, OH? Find some basic demographic data about Cleveland, OH below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Representative Jobs in Cleveland, OH
Highest Education Level
Customer Service Representatives in Cleveland, OH offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Asset Protection
- Order Entry
- Customer Support
- Willingness To Learn
- Order Processing
- Baking
- Courteous
- Sales Leadership
- Resolution
- Point-of-Sale System
- Complaint Resolution
- Loading & Unloading
- Customer Satisfaction
- Inbound/Outbound Calling
- Merchandising
- Cashier Skills
- Reception
- Reimbursement
- Energetic
- Relationship Management
- Customer Relations
- Friendliness
- Decision Making
- Telephone Skills
- Listening
- Retail
- High School Diploma
- Driving
- Flexibility
- Filing
- Multitasking
- English
- Spanish
- Inventory Management
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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