Customer Service Representative Jobs in Cleveland, OH
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Customer Service Representative
- Twinsburg, OH (18 miles from Cleveland, OH)
- 16 hours ago
- Twinsburg, OH (18 miles from Cleveland, OH)
- 16 hours ago
Waterway is hiring Customer Service Representatives at our Bainbridge, Pepper Pike, and Hudson locations! Join our Team - Every day is an opportunity to Shine!...
Store Customer Service Specialist
- Woodmere, OH (9 miles from Cleveland, OH)
- 10 days ago
- Woodmere, OH (9 miles from Cleveland, OH)
- 10 days ago
This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about...
Pizza Maker: Customer Service/Pizza Maker
- Strongsville, OH (14 miles from Cleveland, OH)
- 4 hours ago
- Strongsville, OH (14 miles from Cleveland, OH)
- 4 hours ago
We are searching for qualified customer service representatives with personality and people skills....
Customer Service Rep(02448) - 5406 Northfield Rd Unit 605
- Maple Heights, OH (9 miles from Cleveland, OH)
- 4 hours ago
- Maple Heights, OH (9 miles from Cleveland, OH)
- 4 hours ago
Company Description Job Description We are looking for Customer Service Representatives at Domino's....
Retail Customer Service Associate
- Twinsburg, OH (18 miles from Cleveland, OH)
- 4 hours ago
- Twinsburg, OH (18 miles from Cleveland, OH)
- 4 hours ago
POSITION SUMMARY: The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives and...
At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world...
RESPONSIBILITIES This position is responsible for the day to day handling of customer/consumer requests and inquiries in support of Consumer Group accounts/brands or any other Divisions supported...
CLUB Customer Service Outfitter - Part Time
- Avon, OH (17 miles from Cleveland, OH)
- 12 hours ago
- Avon, OH (17 miles from Cleveland, OH)
- 12 hours ago
POSITION SUMMARY: The CLUB Customer Service Outfitter provides world class customer service for our guests while presenting customers with the benefits of becoming a CLUB Member. The CLUB...
Customer Service Representative
- Mayfield Heights, OH (11 miles from Cleveland, OH)
- 14 hours ago
- Mayfield Heights, OH (11 miles from Cleveland, OH)
- 14 hours ago
Overview As a Customer Service Representative, youll build connections and offer a wide range of products and services to our diverse customer base....
Customer Service Attendant, Part-Time
- Twinsburg, OH (18 miles from Cleveland, OH)
- 14 hours ago
- Twinsburg, OH (18 miles from Cleveland, OH)
- 14 hours ago
Job Description: AVI Foodsystems is looking for a friendly and hard-working team member to immediately fill the role of Convenience Service Attendant, Part-Time. Founded in 1960, AVI Foodsystems...
Customer Service Representative
- Avon, OH (17 miles from Cleveland, OH)
- 1 day ago
- Avon, OH (17 miles from Cleveland, OH)
- 1 day ago
Company: Gerber Collision & Glass WELCOME TO GERBER COLLISION & GLASS Our Team Members Drive Us! Gerber Collision & Glass is one of the largest collision repair companies in North America. With...
Part-Time Customer Service Rep - College Bookstore
- Elyria, OH (24 miles from Cleveland, OH)
- 1 day ago
- Elyria, OH (24 miles from Cleveland, OH)
- 1 day ago
The Customer Service Representative (CSR) will represent the bookstore and college through courteous and professional interactions with students, staff, and the community....
Customer Service Representative
- North Olmsted, OH (13 miles from Cleveland, OH)
- 1 day ago
- North Olmsted, OH (13 miles from Cleveland, OH)
- 1 day ago
Job Description The Associate Product Consultant is responsible for providing high quality customer care to create a positive experience for consumers. This role requires the ability to work in a...
Remote WorkCustomer Service Representative
- Solon, OH (15 miles from Cleveland, OH)
- 1 day ago
- Solon, OH (15 miles from Cleveland, OH)
- 1 day ago
call resolution" to the issue at hand -Respond to letters/calls pertaining to missing information -Will be speaking with insurance agents and carriers -Handle calls pertaining to lapse or deficiency...
Bi-Lingual (English/Spanish) Customer Service Representative
- North Olmsted, OH (13 miles from Cleveland, OH)
- 1 day ago
- North Olmsted, OH (13 miles from Cleveland, OH)
- 1 day ago
Company Description Fortune Brands Innovations, Inc. is an industry-leading innovation company focused on creating smarter, safer and more beautiful homes and improving lives. Our driving purpose...
Remote WorkDemographic Data for Cleveland, OH
Moving to Cleveland, OH? Find some basic demographic data about Cleveland, OH below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Representative Jobs in Cleveland, OH
Highest Education Level
Customer Service Representatives in Cleveland, OH offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Property and Casualty License
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Order Entry
- Willingness To Learn
- Asset Protection
- Sales Leadership
- Customer Support
- Baking
- Order Processing
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Satisfaction
- Merchandising
- Inbound/Outbound Calling
- Reception
- Reimbursement
- Cashier Skills
- Energetic
- Customer Relations
- Stocking
- Telephone Skills
- Friendliness
- Listening
- High School Diploma
- Retail
- Military Background
- Driving
- Flexibility
- Spanish
- Multitasking
- Filing
- Reporting
- English
- Inventory Management
- Sales
- Policy Development
- Problem Solving
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Representative Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
Read article »
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
Read article »