Customer Service Manager Jobs in Aurora, OH
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Marvin
- Cleveland, OH (22 miles from Aurora, OH)
- 23 hours ago
- Cleveland, OH (22 miles from Aurora, OH)
- 23 hours ago
Job Overview: Step into a role where youll shape the heart of the customer experience at Marvin. As the Director of Customer Service, youll lead the talented team responsible for supporting our...
In Person- Five Below
- Chardon, OH (19 miles from Aurora, OH)
- 5 days ago
- Chardon, OH (19 miles from Aurora, OH)
- 5 days ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
In Person- Steris Corporation
- Mentor, OH (24 miles from Aurora, OH)
- 8 days ago
- Mentor, OH (24 miles from Aurora, OH)
- 8 days ago
center management experience required 2 years of people leadership or equivalent experience required Demonstrated track record as a strong manager and leader Working knowledge of telephony systems...
In PersonCustomer Service Manager - CLE Airport
- PrimeFlight
- Cleveland, OH (22 miles from Aurora, OH)
- 13 days ago
- Cleveland, OH (22 miles from Aurora, OH)
- 13 days ago
Service Manager oversees all customer-facing operations, ensuring that passengers experience the highest level of service from arrival to departure....
In PersonMulti Site Customer Service Coordinator
- Ricoh
- Cleveland, OH (22 miles from Aurora, OH)
- 14 days ago
- Cleveland, OH (22 miles from Aurora, OH)
- 14 days ago
Job Title: Area Customer Service Coordinator Summary: Join our team as an Area Customer Service Coordinator, where you'll be a vital link in ensuring exceptional service delivery to our valued...
In PersonCustomer Service Coordinator Job detail
- Smurfit Westrock plc (fmr Smurfit Kappa Group)
- Cleveland, OH (22 miles from Aurora, OH)
- 19 days ago
- Cleveland, OH (22 miles from Aurora, OH)
- 19 days ago
General Information Job ID ATR62220 Posting Job Title Customer Service Coordinator Locations OH Cleveland Container Employment Type Full Time Date Posted 13-May-2026 Relocation Support No...
In PersonCustomer Service Supervisor - Full Time
- Whole Foods Market
- University Heights, OH (16 miles from Aurora, OH)
- 22 days ago
- University Heights, OH (16 miles from Aurora, OH)
- 22 days ago
A career at Whole Foods Market is more than just the work you do- it's about your personal growth and creating meaningful change. Our purpose is to nourish people and the planet. That means...
In Person Full TimeCustomer Service Supervisor - CLE Airport
- PrimeFlight
- Cleveland, OH (22 miles from Aurora, OH)
- 25 days ago
- Cleveland, OH (22 miles from Aurora, OH)
- 25 days ago
WHERE FRIENDLY TAKES FLIGHT - BECOME A CUSTOMER SERVICE SUPERVISOR TODAY! Interested in working in aviation? Are you looking for a job with stability and growth opportunities? If you are looking...
In PersonArea Customer Service Coordinator/ Office Services Specialist
- SGS Consulting
- Cleveland, OH (22 miles from Aurora, OH)
- 30+ days ago
- Cleveland, OH (22 miles from Aurora, OH)
- 30+ days ago
Location (mandatory): Cleveland, OH 44114 $200.00 parking expense allowance paid The temp will be supporting law firms with copy and print, mail, reception, and hospitality. Candidate must be able...
In PersonSenior Area Customer Service Coordinator, Hospitality
- Ricoh
- Cleveland, OH (22 miles from Aurora, OH)
- 60+ days ago
- Cleveland, OH (22 miles from Aurora, OH)
- 60+ days ago
Senior Area Customer Service Coordinator, Hospitality POSITION PROFILE Under the direction of the Field Manager this key position supports daily operations, implementations, expansions, and...
In Person- OlliesBargainOutlet
- Bedford, OH (11 miles from Aurora, OH)
- 60+ days ago
- Bedford, OH (11 miles from Aurora, OH)
- 60+ days ago
Join our team and live the Ollie-tude! : ( Ollie’s Core Values) BE A TEAM PLAYER - Associates are expected to be supportive and work together. BE CARING - How do I treat others with courtesy,...
In PersonCustomer Experience Manager -PT
- Michaels Stores
- Beachwood, OH (14 miles from Aurora, OH)
- 90+ days ago
- Beachwood, OH (14 miles from Aurora, OH)
- 90+ days ago
Store - CLEV-BEACHWOOD, OH Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
In Person Part Time- Michaels Stores
- Beachwood, OH (14 miles from Aurora, OH)
- 90+ days ago
- Beachwood, OH (14 miles from Aurora, OH)
- 90+ days ago
Store - CLEV-BEACHWOOD, OH Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
In PersonDemographic Data for Aurora, OH
Moving to Aurora, OH? Find some basic demographic data about Aurora, OH below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Manager Jobs in Aurora, OH
Highest Education Level
Customer Service Managers in Aurora, OH offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Customer Service Management
- Escalation Management
- Service Standards
- Order Entry
- Order Processing
- Zendesk
- Customer Success
- Customer Retention
- Resolution
- Client Services
- Complaint Resolution
- Shipping
- Merchandising
- Performance Management
- Customer Satisfaction
- Onboarding
- Cashier Skills
- Reimbursement
- Relationship Management
- Closing
- Strategy Development
- Retail
- Salesforce
- Account Management
- Friendliness
- High School Diploma
- Conflict Resolution
- Customer Relations
- Events
- Driving
- Process Improvement
- Telephone Skills
- Coaching
- Documentation
- English
- Punctual
- Spanish
- Inventory Management
- Policy Development
- Reporting
- Multitasking
- Collaboration
- Flexibility
- Sales
- Microsoft Excel
- Microsoft Office
- Staff Supervision
- Problem Solving
- Scheduling
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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