Customer Service Manager Jobs in Aurora, OH
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Brecksville, OH (14 miles from Aurora, OH)
- 4 hours ago
- Brecksville, OH (14 miles from Aurora, OH)
- 4 hours ago
Since 1985, our core business has been enteral device product development, design, manufacturing, and engineering in a state-of-the-art facility near Cleveland, Ohio. AMTs steady growth...
- University Heights, OH (16 miles from Aurora, OH)
- 10 hours ago
- University Heights, OH (16 miles from Aurora, OH)
- 10 hours ago
A career at Whole Foods Market is more than just the work you do- it's about your personal growth and creating meaningful change. Our purpose is to nourish people and the planet. That means...
- Garfield Heights, OH (17 miles from Aurora, OH)
- 12 hours ago
- Garfield Heights, OH (17 miles from Aurora, OH)
- 12 hours ago
Spectrum is seeking an experienced Customer Service Manager to support the Spectrum Mobile Team at our Garfield Heights, OH location....
- Cleveland, OH (22 miles from Aurora, OH)
- 17 hours ago
- Cleveland, OH (22 miles from Aurora, OH)
- 17 hours ago
The ideal candidate will have a strong background in customer service management, excellent leadership skills, and a commitment to continuous improvement....
- Akron, OH (21 miles from Aurora, OH)
- 17 hours ago
- Akron, OH (21 miles from Aurora, OH)
- 17 hours ago
The ideal candidate will have a strong background in customer service management, excellent leadership skills, and a commitment to continuous improvement....
- Parma, OH (20 miles from Aurora, OH)
- 17 hours ago
- Parma, OH (20 miles from Aurora, OH)
- 17 hours ago
The ideal candidate will have a strong background in customer service management, excellent leadership skills, and a commitment to continuous improvement....
Retail Customer Service Supervisor
- Mentor, OH (24 miles from Aurora, OH)
- 1 day ago
- Mentor, OH (24 miles from Aurora, OH)
- 1 day ago
TJ Maxx At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and...
- Cleveland, OH (22 miles from Aurora, OH)
- 3 days ago
- Cleveland, OH (22 miles from Aurora, OH)
- 3 days ago
Industry/Sector Not Applicable Specialism Microsoft Management Level Director Job Description & Summary A career in our Microsoft Dynamics team will provide the opportunity to help our clients...
- Hudson, OH (7 miles from Aurora, OH)
- 4 days ago
- Hudson, OH (7 miles from Aurora, OH)
- 4 days ago
About PartsSource PartsSource is the leading technology and software platform for managing mission-critical healthcare equipment. Trusted by over 5,000 US hospitals and 15,000 clinical sites,...
Customer Service and Administrator
- Cleveland, OH (22 miles from Aurora, OH)
- 5 days ago
- Cleveland, OH (22 miles from Aurora, OH)
- 5 days ago
Some of the key responsibilities include: Ascertaining customers' needs and working on a 'One Call Resolution'; Executing on all team and individual objectives/ targets Excellent communication skills...
- Strongsville, OH (24 miles from Aurora, OH)
- 6 days ago
- Strongsville, OH (24 miles from Aurora, OH)
- 6 days ago
New opportunity available for a Customer Service Manager. The Customer Service Manager position is one of hourly store management....
- Parma, OH (20 miles from Aurora, OH)
- 7 days ago
- Parma, OH (20 miles from Aurora, OH)
- 7 days ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
Customer Service Lead - Part-Time
- Warrensville Heights, OH (14 miles from Aurora, OH)
- 7 days ago
- Warrensville Heights, OH (14 miles from Aurora, OH)
- 7 days ago
If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a Customer Service Lead!...
- Strongsville, OH (24 miles from Aurora, OH)
- 8 days ago
- Strongsville, OH (24 miles from Aurora, OH)
- 8 days ago
Store - CLEV-STRONGSVILLE, OHDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain...
Retail-Customer Service Supervisor, Full Time
- Fairlawn, OH (18 miles from Aurora, OH)
- 11 days ago
- Fairlawn, OH (18 miles from Aurora, OH)
- 11 days ago
TJ Maxx At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and...
Demographic Data for Aurora, OH
Moving to Aurora, OH? Find some basic demographic data about Aurora, OH below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Manager Jobs in Aurora, OH
Highest Education Level
Customer Service Managers in Aurora, OH offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Customer Service Management
- Service Standards
- Customer Success
- Call Center Management
- Bank Deposits
- Zendesk
- Courteous
- Client Services
- Customer Retention
- Resolution
- Complaint Resolution
- Customer Satisfaction
- Shipping
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Closing
- Relationship Management
- Account Management
- Friendliness
- Strategy Development
- Retail
- Customer Relations
- High School Diploma
- Telephone Skills
- Customer Relationship Management
- Punctual
- Events
- Driving
- Documentation
- Coaching
- Verbal Communication
- Flexibility
- Reporting
- Collaboration
- Inventory Management
- English
- Multitasking
- Policy Development
- Spanish
- Problem Solving
- Sales
- Microsoft Office
- Microsoft Excel
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Manager Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
Read article »
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
Read article »