Call Center Representative Jobs in Aurora, OH

A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.

Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.

1-15 of 15 Jobs

Call Center Customer Service Representative (Cleveland, OH)

Cleveland, OH (22 miles from Aurora, OH)
7 days ago

Cleveland, OH (22 miles from Aurora, OH)
7 days ago

Role Summary We are looking for experienced call center representatives to join our Customer Care Service team....

Call Center Specialist

Mentor, OH (24 miles from Aurora, OH)
14 days ago

Mentor, OH (24 miles from Aurora, OH)
14 days ago

Crossroads Health provides a continuum of quality life-changing behavioral health and specialized chemical dependency treatment services to children, adolescents, young adults, adults and...

LUOA Enrollment Call Center Agent - Remote - Full-time

Solon, OH (6 miles from Aurora, OH)
17 days ago

Solon, OH (6 miles from Aurora, OH)
17 days ago

Liberty University Online Academy (LUOA) is seeking motivated individuals for two key roles: Admissions Counselor and Academic Advisor. In these positions, you will play a vital role in guiding...

Remote Work

Call Center Agent ON SITE AKRON, OHIO

Akron, OH (21 miles from Aurora, OH)
21 days ago

Akron, OH (21 miles from Aurora, OH)
21 days ago

center experience Experience working with an automatic dialer Must be computer literate Pleasant phone demeanor Experience in both Inbound and Outbound environments Equal Opportunity Employer This...

Remote Work

Client Support Specialist - Greater Cleveland, OH Area

Woodmere, OH (14 miles from Aurora, OH)
25 days ago

Woodmere, OH (14 miles from Aurora, OH)
25 days ago

Job Description: To be eligible for consideration of this role, your primary residence must be located within a 90 mile radius at the time of application from the approved branch sites listed...

Call Center Representative - 10 Needed - Short-term

Cleveland, OH (22 miles from Aurora, OH)
30+ days ago

Cleveland, OH (22 miles from Aurora, OH)
30+ days ago

To apply for this Short-term Call Center Representative position, please submit your resume to ..., call ..., or TEXT your name & 177208 to .......

Call Center Specialist

Willoughby, OH (22 miles from Aurora, OH)
30+ days ago

Willoughby, OH (22 miles from Aurora, OH)
30+ days ago

Responsibilities The call center specialist is responsible for coordinating aspects of the admissions process. This includes, but not limited to efficient and effective handling of inquiry calls,...

Call Center Rep - Event

Hudson, OH (7 miles from Aurora, OH)
30+ days ago

Hudson, OH (7 miles from Aurora, OH)
30+ days ago

At Leaf Home people are at the heart of everything we do, and weve crafted a team of the very best to ensure we make a difference. We are the largest home services company in North America with...

Member Contact Center Representative (Full-Time)

Cleveland, OH (22 miles from Aurora, OH)
30+ days ago

Cleveland, OH (22 miles from Aurora, OH)
30+ days ago

Firefighters Community Credit Union of Cleveland, OH is seeking a Member Contact Center Representative (Full-Time) to join our team. Are you a self-starter with banking experience who is...

Client Support Specialist I (Mentor, OH, US, 44060)

Mentor, OH (24 miles from Aurora, OH)
30+ days ago

Mentor, OH (24 miles from Aurora, OH)
30+ days ago

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe. Position Summary Our...

OHIO only - Work at Home Fundraising/Sales Call Center Representative

Akron, OH (21 miles from Aurora, OH)
45+ days ago

Akron, OH (21 miles from Aurora, OH)
45+ days ago

Embrace the future and join our dynamic team. Apply today to start the process, and you can potentially be a part of our exceptional team, in as soon as a week. What we do: Work in a blended...

Outbound Call Center Representative

Independence, OH (16 miles from Aurora, OH)
45+ days ago

Independence, OH (16 miles from Aurora, OH)
45+ days ago

Come join a growing, fast-paced sales team with great benefits and career opportunities! This is a fully remote position, working from the comfort of your home office! Schedule hours:...

Remote Work

Client Support Specialist I

Mentor, OH (24 miles from Aurora, OH)
60+ days ago

Mentor, OH (24 miles from Aurora, OH)
60+ days ago

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe. Position Summary Our...

Call Center Agents

Twinsburg, OH (5 miles from Aurora, OH)
60+ days ago

Twinsburg, OH (5 miles from Aurora, OH)
60+ days ago

Overview Customer Care Specialist - Macedonia Ohio (Must TRAIN at our TWINSBURG, OH HQ) Afternoon Hours - Monday- Thursday 1:00p-9:30p, Friday 11:30a-8:00p and Weekend rotation Morning Hours -...

Call Center Representative

Hudson, OH (7 miles from Aurora, OH)
90+ days ago

Hudson, OH (7 miles from Aurora, OH)
90+ days ago

Fleet Response is seeking qualified candidates to work virtually or at our corporate office, for the following position: Call Center Representative....

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Demographic Data for Aurora, OH

Moving to Aurora, OH? Find some basic demographic data about Aurora, OH below.

Median Age

Average Household Income

Home Value vs Household Income in Aurora, OH

Local

National

Total Population

22,167

Number of Businesses

490

City Size

Medium

Call Center Representative Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.

Call Center Training: Duties of the Customer Service Representative

A customer service rep takes calls from customers. That's not hard to figure out. But there's so much more to this role than you might realize, if you've never worked in a call center. In this...

Call Center Training: Skills of the Customer Service Representative

In our last course, we talked about what to do as a call center representative. Here, we'll discuss HOW you'll accomplish those things. In other words, the skills you'll need to excel at your job....

Entrenamiento Para Call Center - Training for Call Center

Para quien es el curso? Artistas o pintores que quieren pinturas caseros como un negocio. Las personas que tienen un interes en la pintura profesional Requisito de entrada: Este curso esta...

Salary for Call Center Representative Jobs in Aurora, OH

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Call Center Representatives in Aurora, OH offer the following education background

High School or GED

32.7%

Bachelor's Degree

25.2%

Associate's Degree

17.2%

Vocational Degree or Certification

14.9%

Master's Degree

5.2%

Some College

3.4%

Some High School

0.8%

Doctorate Degree

0.6%

Average Work Experience

Here's a breakdown of the number of years' experience offered by Call Center Representatives in Aurora, OH

1-2 years

42.9%

Less than 1 year

38.0%

None

6.9%

2-4 years

6.8%

4-6 years

4.1%

6-8 years

1.1%

8-10 years

0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Call Center Representative position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

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