Customer Service Manager Jobs in Akron, OH
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Inside Sales Manager/Customer Service Manager
- Alliance, OH (22 miles from Akron, OH)
- 14 hours ago
- Alliance, OH (22 miles from Akron, OH)
- 14 hours ago
Trains personnel in order taking procedures and customer relations techniques. Communicate new or revised information on products such as manufacturing, pricing and shipping to affected personnel....
ezICHRA Customer Success Manager
- Richfield, OH (14 miles from Akron, OH)
- 1 day ago
- Richfield, OH (14 miles from Akron, OH)
- 1 day ago
Would you like to take ownership in a dynamic, high-growth business that truly walks the talk? Oswald Companies seeks goal-driven professionals ready to take their career to the next level. Job...
Retail Customer Service Supervisor
- Massillon, OH (15 miles from Akron, OH)
- 1 day ago
- Massillon, OH (15 miles from Akron, OH)
- 1 day ago
PetSmart does Anything for Pets and Everything for You - JOIN OUR TEAM! Retail Customer Service Supervisor (Key Holder) About Life at PetSmart At PetSmart, we're more than just a company obsessed...
- Brunswick, OH (20 miles from Akron, OH)
- 2 days ago
- Brunswick, OH (20 miles from Akron, OH)
- 2 days ago
Join Our Team! Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call...
- Macedonia, OH (18 miles from Akron, OH)
- 8 days ago
- Macedonia, OH (18 miles from Akron, OH)
- 8 days ago
TJ Maxx At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. Youll be part of our vibrant team that embraces diversity, fosters collaboration, and...
Tier 3 Customer Support Manager
- Independence, OH (24 miles from Akron, OH)
- 11 days ago
- Independence, OH (24 miles from Akron, OH)
- 11 days ago
About Keyfactor Our mission is to build a connected society, rooted in trust, with identity-first security for every machine and human. Keyfactor helps organizations move fast to establish digital...
Customer Experience Manager Part time
- Solon, OH (24 miles from Akron, OH)
- 11 days ago
- Solon, OH (24 miles from Akron, OH)
- 11 days ago
Store - CLEV-SOLON, OH Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
US Seasonal Tax-Financial Services Organization-Private Client Services- Manager
- Akron, OH
- 18 days ago
- Akron, OH
- 18 days ago
Location: Anywhere in Country At EY, were all in to shape your future with confidence. Well help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you...
Remote WorkCustomer Service Coordinator - Bilingual (Mandarin)
- Canton, OH (18 miles from Akron, OH)
- 18 days ago
- Canton, OH (18 miles from Akron, OH)
- 18 days ago
About the role: As a Customer Service Coordinator for TQL, you will receive extensive training to become a subject matter expert in a specific mode of transportation (ex. Full-truckload,...
Total Quality Logistics** Total Quality Logistics is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex,...
- Fairlawn, OH (9 miles from Akron, OH)
- 19 days ago
- Fairlawn, OH (9 miles from Akron, OH)
- 19 days ago
Client Services Coordinator Job ID 200906 Posted 09-Jun-2025 Service line Advisory Segment Role type Full-time Areas of Interest Administrative, Marketing, Sales Support Location(s) Cleveland -...
Location: Anywhere in Country At EY, were all in to shape your future with confidence. Well help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you...
Remote WorkCustomer Experience Manager, Supply Chain Operational Excellence
- Brecksville, OH (18 miles from Akron, OH)
- 28 days ago
- Brecksville, OH (18 miles from Akron, OH)
- 28 days ago
Job type: Full-Time, Hybrid About Lubrizol The Lubrizol Corporation, a Berkshire Hathaway company, is a specialty chemical company whose science delivers sustainable solutions to advance mobility,...
TJ Maxx At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. Youll be part of our vibrant team that embraces diversity, fosters collaboration, and...
Customer Service Lead - Part-Time
- Macedonia, OH (18 miles from Akron, OH)
- 30+ days ago
- Macedonia, OH (18 miles from Akron, OH)
- 30+ days ago
If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a Customer Service Lead!...
Demographic Data for Akron, OH
Moving to Akron, OH? Find some basic demographic data about Akron, OH below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Manager Jobs in Akron, OH
Highest Education Level
Customer Service Managers in Akron, OH offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Zendesk
- Bank Deposits
- Order Entry
- Customer Success
- Courteous
- Customer Retention
- Client Services
- Cash Management
- Resolution
- Complaint Resolution
- Shipping
- Customer Satisfaction
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Relationship Management
- Customer Relations
- Strategy Development
- Closing
- Friendliness
- Telephone Skills
- Account Management
- Retail
- Process Improvement
- High School Diploma
- Customer Relationship Management
- Punctual
- Driving
- Verbal Communication
- Flexibility
- Events
- Collaboration
- Coaching
- Bachelor's Degree
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Microsoft Excel
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Manager Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
Read article »
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
Read article »