Customer Service Manager Jobs in Akron, OH
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Brecksville, OH (18 miles from Akron, OH)
- 4 hours ago
- Brecksville, OH (18 miles from Akron, OH)
- 4 hours ago
Since 1985, our core business has been enteral device product development, design, manufacturing, and engineering in a state-of-the-art facility near Cleveland, Ohio. AMTs steady growth...
The ideal candidate will have a strong background in customer service management, excellent leadership skills, and a commitment to continuous improvement....
- Canton, OH (18 miles from Akron, OH)
- 17 hours ago
- Canton, OH (18 miles from Akron, OH)
- 17 hours ago
The ideal candidate will have a strong background in customer service management, excellent leadership skills, and a commitment to continuous improvement....
- Hudson, OH (14 miles from Akron, OH)
- 4 days ago
- Hudson, OH (14 miles from Akron, OH)
- 4 days ago
About PartsSource PartsSource is the leading technology and software platform for managing mission-critical healthcare equipment. Trusted by over 5,000 US hospitals and 15,000 clinical sites,...
- Strongsville, OH (23 miles from Akron, OH)
- 6 days ago
- Strongsville, OH (23 miles from Akron, OH)
- 6 days ago
New opportunity available for a Customer Service Manager. The Customer Service Manager position is one of hourly store management....
- Strongsville, OH (23 miles from Akron, OH)
- 8 days ago
- Strongsville, OH (23 miles from Akron, OH)
- 8 days ago
Store - CLEV-STRONGSVILLE, OHDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain...
Retail-Customer Service Supervisor, Full Time
- Fairlawn, OH (9 miles from Akron, OH)
- 11 days ago
- Fairlawn, OH (9 miles from Akron, OH)
- 11 days ago
TJ Maxx At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and...
Client Services Coordinator CBRE 3.2 ( ) Akron, OH Why you should apply for a job to CBRE : 67% say the CEO supports gender diversity Ratings are based on anonymous reviews by Fairygodboss...
Customer Service Administrator
- Canton, OH (18 miles from Akron, OH)
- 14 days ago
- Canton, OH (18 miles from Akron, OH)
- 14 days ago
Position Purpose: Administer RGA's, credits, OFI's (Opportunity for Improvement) and CC's (Customer Comments) for the division & other divisions (as a shared resource) in accordance with...
Evening, Day & Weekend Part time Customer Service Coordinator
- Strongsville, OH (23 miles from Akron, OH)
- 16 days ago
- Strongsville, OH (23 miles from Akron, OH)
- 16 days ago
Current opening for part time employment Purpose: All aspects of customer service at front desk and in retail area Essential Functions: Greets customers Knowledgeable in computer software,...
Customer Service Administrator - Hybrid
- Stow, OH (9 miles from Akron, OH)
- 20 days ago
- Stow, OH (9 miles from Akron, OH)
- 20 days ago
Customer Service is the critical link to strong communications between the sales field and Matco Tools corporate offices. You will provide the infrastructure which supports our franchised...
Client Service Manager, Retirement Plan Services
- Richfield, OH (14 miles from Akron, OH)
- 21 days ago
- Richfield, OH (14 miles from Akron, OH)
- 21 days ago
Position Type: Regular Your opportunity At Schwab, you're empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us challenge the status quo...
Customer Experience Manager Full Time
- Aurora, OH (21 miles from Akron, OH)
- 30+ days ago
- Aurora, OH (21 miles from Akron, OH)
- 30+ days ago
Store - CLEV-SOLON, OH Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Inside Sales Manager/Customer Service Manager
- Alliance, OH (22 miles from Akron, OH)
- 45+ days ago
- Alliance, OH (22 miles from Akron, OH)
- 45+ days ago
Trains personnel in order taking procedures and customer relations techniques. Communicate new or revised information on products such as manufacturing, pricing and shipping to affected personnel....
- Medina, OH (19 miles from Akron, OH)
- 90+ days ago
- Medina, OH (19 miles from Akron, OH)
- 90+ days ago
WE KNOW THAT BUILDING HOMES & COMMUNITIES BEGINS WITH BUILDING THE BEST TEAM! How would you like to be a part of team that has been providing the American Dream of homeownership to families for...
Demographic Data for Akron, OH
Moving to Akron, OH? Find some basic demographic data about Akron, OH below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in Akron, OH
Highest Education Level
Customer Service Managers in Akron, OH offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Customer Service Management
- Service Standards
- Customer Success
- Call Center Management
- Bank Deposits
- Zendesk
- Courteous
- Client Services
- Customer Retention
- Resolution
- Complaint Resolution
- Customer Satisfaction
- Shipping
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Closing
- Relationship Management
- Account Management
- Friendliness
- Strategy Development
- Retail
- Customer Relations
- High School Diploma
- Telephone Skills
- Customer Relationship Management
- Punctual
- Events
- Driving
- Documentation
- Coaching
- Verbal Communication
- Flexibility
- Reporting
- Collaboration
- Inventory Management
- English
- Multitasking
- Policy Development
- Spanish
- Problem Solving
- Sales
- Microsoft Office
- Microsoft Excel
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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