Call Center Representative Jobs in Akron, OH
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
- Securitas Technology
- Uniontown, OH (7 miles from Akron, OH)
- 3 days ago
- Uniontown, OH (7 miles from Akron, OH)
- 3 days ago
Securitas Technology, part of Securitas, is a world-leading provider of integrated security solutions that protect, connect, and optimize businesses of all types and sizes. More than 13,000...
In Person- LeafHome
- Hudson, OH (14 miles from Akron, OH)
- 45+ days ago
- Hudson, OH (14 miles from Akron, OH)
- 45+ days ago
Meet Leaf Home. We turn complex home improvement projects and endless to-dos into achievements. With more than 50% of homeowners worried about the cost and effort of home maintenance, we deliver...
In Person- Home Genius Exteriors
- North Canton, OH (15 miles from Akron, OH)
- 16 days ago
- North Canton, OH (15 miles from Akron, OH)
- 16 days ago
Join Our Winning Team! Are you hungry for success? Do you thrive in a fast-paced environment where hard work and hustle are rewarded? If youre self-motivated, ready to win, and looking for a...
In Person- Fleet Response
- Hudson, OH (14 miles from Akron, OH)
- 22 days ago
- Hudson, OH (14 miles from Akron, OH)
- 22 days ago
Fleet Response is seeking qualified candidates to work virtually or at our corporate office, for the following position: Call Center Representative....
In PersonClient Support Specialist - Greater Cleveland, OH Area (REMOTE)
- Fidelity Investments
- Fairlawn, OH (9 miles from Akron, OH)
- 45+ days ago
- Fairlawn, OH (9 miles from Akron, OH)
- 45+ days ago
Job Description: To be eligible for consideration of this role, your primary residence must be located within a 90 mile radius at the time of application from the approved branch sites listed...
In Person- LeafHome
- Hudson, OH (14 miles from Akron, OH)
- 45+ days ago
- Hudson, OH (14 miles from Akron, OH)
- 45+ days ago
Meet Leaf Home. We turn complex home improvement projects and endless to-dos into achievements. With more than 50% of homeowners worried about the cost and effort of home maintenance, we deliver...
In Person- Great Day Improvements
- Twinsburg, OH (19 miles from Akron, OH)
- 90+ days ago
- Twinsburg, OH (19 miles from Akron, OH)
- 90+ days ago
Overview CALL CENTER AGENTS - TWINSBURG, OHIO PAID TRAINING, Up to $18 HOURLY, PTO & BENEFITS - FULL TIME POSITION FULL TIME MORNINGS, EVENING & WEEKEND POSITIONS STARTING: $17 HOURLY + BONUSES...
In PersonDemographic Data for Akron, OH
Moving to Akron, OH? Find some basic demographic data about Akron, OH below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Akron, OH
Highest Education Level
Call Center Representatives in Akron, OH offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Ecommerce
- One Call Resolution
- Call Center Experience
- Inbound
- Telemarketing
- Resolution
- Courteous
- Financial Services
- Claims
- Inside Sales
- Problem Resolution
- Insurance Verification
- Scheduling Appointments
- Telecom
- Inbound/Outbound Calling
- Customer Satisfaction
- Technical Support
- Accounts Receivable
- Staffing
- Microsoft Windows
- Collections
- Retail
- Account Management
- High School Diploma
- Listening
- Troubleshooting
- Written Communication
- Typing
- Conflict Resolution
- Investigation
- Microsoft Outlook
- Driving
- Telephone Skills
- Interpersonal Skills
- English
- Verbal Communication
- Spanish
- Policy Development
- Data Entry
- Multitasking
- Team Building
- Collaboration
- Sales
- Microsoft Excel
- Research Skills
- Microsoft Office
- Problem Solving
- Scheduling
- Bilingual
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Call Center Representative Related Career Advice Articles
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