Call Center Representative Jobs in Akron, OH
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Customer Care Associate (Onsite)
- Broadview Heights, OH (20 miles from Akron, OH)
- 2 days ago
- Broadview Heights, OH (20 miles from Akron, OH)
- 2 days ago
Job Description: Customer Care Associate (Onsite) Primary Duties & Responsibilities At Globe Life, we are committed to empowering our employees with the support and opportunities they need to...
- Twinsburg, OH (19 miles from Akron, OH)
- 19 days ago
- Twinsburg, OH (19 miles from Akron, OH)
- 19 days ago
Overview Customer Care Specialist - Macedonia Ohio (Must TRAIN at our TWINSBURG, OH HQ) Afternoon Hours - Monday- Thursday 1:00p-9:30p, Friday 11:30a-8:00p and Weekend rotation Morning Hours -...
Call Center Rep / Pharmacy Tech Support (Remote-Friendly in the US)
- Akron, OH
- 20 days ago
- Akron, OH
- 20 days ago
We are excited to announce that currently we are looking for a 100% remote (work from homeWFH) contract **Pharmacy Support Call Center Representative** to join our team....
Remote WorkCall center rep- FUN atmosphere, OFFICE DOGS, giveaways and MORE!
- Canton, OH (18 miles from Akron, OH)
- 23 days ago
- Canton, OH (18 miles from Akron, OH)
- 23 days ago
un Call center rep- FUN atmosphere, OFFICE DOGS, giveaways and MORE! compensation: $13 per hour employment type: job title: Call Center Agent PT work with weekends We are seeking motivated,...
- Hudson, OH (14 miles from Akron, OH)
- 60+ days ago
- Hudson, OH (14 miles from Akron, OH)
- 60+ days ago
Fleet Response is seeking qualified candidates to work virtually or at our corporate office, for the following position: Call Center Representative....
Demographic Data for Akron, OH
Moving to Akron, OH? Find some basic demographic data about Akron, OH below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Akron, OH
Highest Education Level
Call Center Representatives in Akron, OH offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Problem Resolution
- Accounts Receivable
- Technical Support
- Collections
- Microsoft Windows
- Administrative Skills
- Telephone Skills
- Staffing
- Listening
- Account Management
- High School Diploma
- Troubleshooting
- Conflict Resolution
- Punctual
- Driving
- Negotiation
- Investigation
- Microsoft Outlook
- Verbal Communication
- Interpersonal Skills
- Collaboration
- Multitasking
- Microsoft PowerPoint
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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