Customer Service Manager Jobs in Greensboro, NC
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Healthcare Customer Service Manager
- Core Linen Services
- Winston Salem, NC (24 miles from Greensboro, NC)
- 8 days ago
- Winston Salem, NC (24 miles from Greensboro, NC)
- 8 days ago
Core Linen Services is a leader in hospital and hospitality laundry processing services around the country. Our focus is on service, quality and safety which enable our clients to provide...
In Person- JP Thomas Company
- Burlington, NC (15 miles from Greensboro, NC)
- 8 days ago
- Burlington, NC (15 miles from Greensboro, NC)
- 8 days ago
Are you looking for a company that invests in their employees and provides proper training for career advancement? If so, Thomas Tire & Automotive is seeking a Customer Service Professional who...
In PersonFT Assistant Manager Customer Service
- Food Lion
- Winston Salem, NC (24 miles from Greensboro, NC)
- 11 days ago
- Winston Salem, NC (24 miles from Greensboro, NC)
- 11 days ago
Search for more jobs FT Assistant Manager Customer Service Posting Date: 03/06/2026 Winston Salem, NC APPLY NOW Category/Area of Expertise: Retail Operations Job Requisition: 485762 Address:...
In PersonClient Services Manager, Home Health
- BAYADA Home Health Care
- Thomasville, NC (23 miles from Greensboro, NC)
- 20 days ago
- Thomasville, NC (23 miles from Greensboro, NC)
- 20 days ago
You have chosen to deny this site access to your location - please change your preference in your browser if you wish to use this function. Area: Client Services Employment Type: Full time...
In PersonClient Services Manager, Home Care
- BAYADA Home Health Care
- Greensboro, NC
- 21 days ago
- Greensboro, NC
- 21 days ago
You have chosen to deny this site access to your location - please change your preference in your browser if you wish to use this function. Area: Client Services Employment Type: Full time...
In PersonAs a Customer Service Administrator 2, you will be responsible for intermediate level clerical duties that assist in the operational function of the Service Center. Perform a variety of functions...
In Person... Beechwood Drive, Greensboro, North Carolina 27410 TruGreen accepts applications on an ongoing basis. Job Description TruGreen is committed to providing personalized attention for our...
In PersonFT Manager Customer Service (H)
- Food Lion
- Haw River, NC (24 miles from Greensboro, NC)
- 90+ days ago
- Haw River, NC (24 miles from Greensboro, NC)
- 90+ days ago
Category/Area of Expertise: Retail Operations Job Requisition: 485234 Address: USA-NC-Haw River-1125 Roxboro Street Store Code: Store 02113 Front End (7229546) Food Lion has been providing an...
In Person- Koch Industries, Inc.
- Asheboro, NC (23 miles from Greensboro, NC)
- 90+ days ago
- Asheboro, NC (23 miles from Greensboro, NC)
- 90+ days ago
Our business priority is to deliver best-in-class service, and the Customer Service Manager plays a vital role in making that happen....
HybridDemographic Data for Greensboro, NC
Moving to Greensboro, NC? Find some basic demographic data about Greensboro, NC below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Manager Jobs in Greensboro, NC
Highest Education Level
Customer Service Managers in Greensboro, NC offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Customer Service Management
- Escalation Management
- Service Standards
- Order Entry
- Order Processing
- Zendesk
- Customer Success
- Customer Retention
- Resolution
- Client Services
- Complaint Resolution
- Shipping
- Merchandising
- Performance Management
- Customer Satisfaction
- Onboarding
- Cashier Skills
- Reimbursement
- Relationship Management
- Closing
- Strategy Development
- Retail
- Salesforce
- Account Management
- Friendliness
- High School Diploma
- Conflict Resolution
- Customer Relations
- Events
- Driving
- Process Improvement
- Telephone Skills
- Coaching
- Documentation
- English
- Punctual
- Spanish
- Inventory Management
- Policy Development
- Reporting
- Multitasking
- Collaboration
- Flexibility
- Sales
- Microsoft Excel
- Microsoft Office
- Staff Supervision
- Problem Solving
- Scheduling
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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