Customer Service Manager Jobs in Greensboro, NC
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
About Us A little about us: we connect talented people globally with innovative companies who want to build, transform, and scale their operations. We provide talented global teams, strategic...
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Client Services Manager- Home Health
- Winston Salem, NC (24 miles from Greensboro, NC)
- 4 days ago
- Winston Salem, NC (24 miles from Greensboro, NC)
- 4 days ago
BAYADA Home Health Care is seeking a Client Services Manager in our Winston-Salem, NC Home Health Visits Office. If you are looking for an exciting career opportunity in a growing industry, a...
- Winston Salem, NC (24 miles from Greensboro, NC)
- 5 days ago
- Winston Salem, NC (24 miles from Greensboro, NC)
- 5 days ago
Director of Client Services 4.2 4.2 out of 5 stars 1533 South Main St., Winston-Salem, NC 27127 Full/Part Time Full-time School/Department Information The University of North Carolina School of...
Director of Client Services University of North Carolina School of the Arts
- Winston Salem, NC (24 miles from Greensboro, NC)
- 7 days ago
- Winston Salem, NC (24 miles from Greensboro, NC)
- 7 days ago
Director of Client Services Classification Title IT Client Support Manager II Working Title Director of Client Services Position Type EPS Position Number 003329 Full/Part Time Full-time...
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. Opening Statement Client...
Customer Service Lead - Part-Time
- Burlington, NC (15 miles from Greensboro, NC)
- 16 days ago
- Burlington, NC (15 miles from Greensboro, NC)
- 16 days ago
If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a Customer Service Lead!...
Airport Customer Service Supervisor Terminal, 1000 Ted Johnson Pkwy, Greensboro, NC 27409, USA Req #1574 Tuesday, October 22, 2024 GAT is seeking dynamic individuals to join its team of aviation...
Defined Benefit Client Service Manager
- Winston Salem, NC (24 miles from Greensboro, NC)
- 27 days ago
- Winston Salem, NC (24 miles from Greensboro, NC)
- 27 days ago
Aon Is Looking for a Defined Benefit Client Service Manager! The Pension Administration Practice at Aon currently has openings for experienced Defined Benefit Client Service Managers in multiple...
Customer Service Coordinator (Customer Experience)
- Greensboro, NC
- 30+ days ago
- Greensboro, NC
- 30+ days ago
Requisition ID: 872959Position:Full-TimeTotal Rewards: Benefits/Incentive Information EssilorLuxottica is a global leader in the design, manufacture and distribution of fashion, luxury and sports...
Benefits: Dental insurance Flexible schedule Health insurance Paid time off Vision insurance A Day in the Life of a Customer Care Coordinator: Customer Service Answer incoming phone calls and...
Fulltime Customer Experience Manager
- Winston Salem, NC (24 miles from Greensboro, NC)
- 45+ days ago
- Winston Salem, NC (24 miles from Greensboro, NC)
- 45+ days ago
Store - WINSTON-SALEM, NC Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
The Client Support Manager (Manager) leads a team of employees and student workers who provide hands-on technology support for faculty, staff, and students. The Manager oversees technicians who...
Industry/Sector Not Applicable Specialism Microsoft Management Level Director Job Description & Summary A career in our Microsoft Dynamics team will provide the opportunity to help our clients...
Demographic Data for Greensboro, NC
Moving to Greensboro, NC? Find some basic demographic data about Greensboro, NC below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Manager Jobs in Greensboro, NC
Highest Education Level
Customer Service Managers in Greensboro, NC offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Zendesk
- Bank Deposits
- Customer Success
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Retention
- Shipping
- Cash Management
- Customer Satisfaction
- Merchandising
- Performance Management
- Onboarding
- Cashier Skills
- Customer Relations
- Relationship Management
- Strategy Development
- Closing
- Telephone Skills
- Friendliness
- Customer Relationship Management
- High School Diploma
- Account Management
- Retail
- Process Improvement
- Verbal Communication
- Driving
- Written Communication
- Flexibility
- Documentation
- Events
- Mentoring
- Collaboration
- Spanish
- Multitasking
- Coaching
- English
- Inventory Management
- Sales
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Manager Related Career Advice Articles
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Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
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