Customer Service Manager Jobs in Greensboro, NC
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
As a Customer Service Administrator 2, you will be responsible for intermediate level clerical duties that assist in the operational function of the Service Center. Perform a variety of functions...
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. Live and exemplify the...
Industry/Sector Not Applicable Specialism Microsoft Management Level Director Job Description & Summary A career in our Microsoft Dynamics team will provide the opportunity to help our clients...
- High Point, NC (14 miles from Greensboro, NC)
- 5 days ago
- High Point, NC (14 miles from Greensboro, NC)
- 5 days ago
Job Title: Director of Client Services Location: High Point NC 27265 Workplace Type: In-office Industry: Transport-Distribution Services & Equipment Join a fast-growing company that provides...
Customer Experience Manager - Victoria's Secret - Hanes Mall - Winston-Salem, NC
- Winston Salem, NC (24 miles from Greensboro, NC)
- 7 days ago
- Winston Salem, NC (24 miles from Greensboro, NC)
- 7 days ago
Delivering exceptional customer experiences in the role of the Head Coach through coaching, zoning, team selling and personally selling. Conducting associate observations and associate coaching....
Your primary goal as a Customer Service Manager will be to coordinate with Technical Service Managers to guarantee customer satisfaction....
Category/Area of Expertise: Retail OperationsJob Requisition: 433864 Address: USA-NC-Greensboro-3228 Randleman Road Store Code: Store 00566 Front End (7212373) Food Lion has been providing an...
Customer Service Lead - Part-Time
- Winston Salem, NC (24 miles from Greensboro, NC)
- 11 days ago
- Winston Salem, NC (24 miles from Greensboro, NC)
- 11 days ago
If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a Customer Service Lead!...
About Us Centric Brands is a leading lifestyle brand collective that designs, sources, markets and sells high quality products in multiple segments, including womens, mens and kids apparel,...
- Winston Salem, NC (24 miles from Greensboro, NC)
- 15 days ago
- Winston Salem, NC (24 miles from Greensboro, NC)
- 15 days ago
A career at Whole Foods Market is more than just the work you do- it's about your personal growth and creating meaningful change. Our purpose is to nourish people and the planet. That means...
POSITION SUMMARY: The Customer Success Manager (CSM) is responsible for ensuring the successful deployment, utilization, and ongoing support of JPRO and OEM service bay diagnostic tools (SBDT) for...
Client Services Coordinator 3.6 3.6 out of 5 stars Client Services Coordinator Job ID 231477 Posted 31-Jul-2025 Service line Advisory Segment Role type Full-time Areas of Interest Administrative,...
Newport, an Ascensus company, helps employers offer their associates a more secure financial future through retirement plans, insurance and consulting services. Newport offers comprehensive plan...
- High Point, NC (14 miles from Greensboro, NC)
- 28 days ago
- High Point, NC (14 miles from Greensboro, NC)
- 28 days ago
Service Manager is responsible for managing the daily internal operations of the Customer Service Department, ensuring efficient and effective delivery of services related to customer support, billing...
Store - GREENSBORO-WENDOVER, NC Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain...
Demographic Data for Greensboro, NC
Moving to Greensboro, NC? Find some basic demographic data about Greensboro, NC below.
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Salary for Customer Service Manager Jobs in Greensboro, NC
Highest Education Level
Customer Service Managers in Greensboro, NC offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Customer Service Management
- Service Standards
- Customer Success
- Call Center Management
- Bank Deposits
- Zendesk
- Courteous
- Client Services
- Customer Retention
- Resolution
- Complaint Resolution
- Customer Satisfaction
- Shipping
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Closing
- Relationship Management
- Account Management
- Friendliness
- Strategy Development
- Retail
- Customer Relations
- High School Diploma
- Telephone Skills
- Customer Relationship Management
- Punctual
- Events
- Driving
- Documentation
- Coaching
- Verbal Communication
- Flexibility
- Reporting
- Collaboration
- Inventory Management
- English
- Multitasking
- Policy Development
- Spanish
- Problem Solving
- Sales
- Microsoft Office
- Microsoft Excel
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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