Call Center Representative Jobs in Greensboro, NC
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Call Center Representatives Needed For Car Dealership
- Winston Salem, NC (24 miles from Greensboro, NC)
- 14 days ago
- Winston Salem, NC (24 miles from Greensboro, NC)
- 14 days ago
Frank Myers Auto Maxx is now hiring as many as 4 smiling, happy, fun and POSITIVE people to handle in/outbound calls and appointment setting for customers. If you have the 'gift of gab' and are...
- Winston Salem, NC (24 miles from Greensboro, NC)
- 25 days ago
- Winston Salem, NC (24 miles from Greensboro, NC)
- 25 days ago
Overview InteLogix is seeking a Contact Center Representative to support our client's customers. In this role, you will be the first point of contact for our customers, providing assistance,...
Whether you have prior call center experience or are looking to grow in a healthcare setting, this is your opportunity to be part of something meaningful....
Client Relations Specialist - Bookkeeping
- Winston Salem, NC (24 miles from Greensboro, NC)
- 30+ days ago
- Winston Salem, NC (24 miles from Greensboro, NC)
- 30+ days ago
Client Relations Specialist - Bookkeeping RemoteBookkeeping & Tax ServicesFull time Winston-Salem, North Carolina, United States Description This is a fully and permanently remote work from home...
Remote WorkContact Center Representative I
- Winston Salem, NC (24 miles from Greensboro, NC)
- 90+ days ago
- Winston Salem, NC (24 miles from Greensboro, NC)
- 90+ days ago
Truliants mission is to improve lives by putting our members first, providing great service and straightforward financial solutions. Our core values of Member Focus, Service, Guidance,...
Bilingual Contact Center Representative
- Winston Salem, NC (24 miles from Greensboro, NC)
- 90+ days ago
- Winston Salem, NC (24 miles from Greensboro, NC)
- 90+ days ago
Truliants mission is to improve lives by putting our members first, providing great service and straightforward financial solutions. Our core values of Member Focus, Service, Guidance,...
Demographic Data for Greensboro, NC
Moving to Greensboro, NC? Find some basic demographic data about Greensboro, NC below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Greensboro, NC
Highest Education Level
Call Center Representatives in Greensboro, NC offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Problem Resolution
- Accounts Receivable
- Energetic
- Technical Support
- Collections
- Microsoft Windows
- Telephone Skills
- Staffing
- Listening
- Account Management
- High School Diploma
- Conflict Resolution
- Troubleshooting
- Driving
- Punctual
- Negotiation
- Microsoft Outlook
- Verbal Communication
- Investigation
- Interpersonal Skills
- Collaboration
- Spanish
- Microsoft PowerPoint
- English
- Policy Development
- Multitasking
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Call Center Representative Related Career Advice Articles
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