Customer Service Manager Jobs in Concord, NC
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
FT Manager Customer Service (H)
- Salisbury, NC (23 miles from Concord, NC)
- 2 days ago
- Salisbury, NC (23 miles from Concord, NC)
- 2 days ago
Category/Area of Expertise: Retail Operations Job Requisition: 440500 Address: USA-NC-Salisbury-123 Mahaley Ave Store Code: Store 00001 Front End (7206503) Food Lion has been providing an easy,...
Client Services Manager- Charlotte, NC
- Charlotte, NC (20 miles from Concord, NC)
- 3 days ago
- Charlotte, NC (20 miles from Concord, NC)
- 3 days ago
Canteen One Starting pay: 65,000.00- 72,000.00 Lets talk about Canteen One! We are the national account management arm for Canteen, the largest and most experienced food and retail service company...
Federal Customer Success Manager
- Charlotte, NC (20 miles from Concord, NC)
- 3 days ago
- Charlotte, NC (20 miles from Concord, NC)
- 3 days ago
Your Role: The Federal Customer Success Manager will be a trusted adviser to our key Public Sector customers. This person will be responsible for developing and maintaining customer relationships...
Account Manager, Client Services
- Charlotte, NC (20 miles from Concord, NC)
- 5 days ago
- Charlotte, NC (20 miles from Concord, NC)
- 5 days ago
Prominent elevator installer and servicer looking to hire an experienced Account Manager to develop and execute regional marketing strategies to build a solid sales pipeline, cultivate...
- Charlotte, NC (20 miles from Concord, NC)
- 6 days ago
- Charlotte, NC (20 miles from Concord, NC)
- 6 days ago
JELD-WEN is currently seeking a Customer Service Coordinator to join our growing team. THE ROLE The Customer Experience Coordinator works in a fast paced, high volume support center and is...
Multi-Site Client Services Manager
- Charlotte, NC (20 miles from Concord, NC)
- 6 days ago
- Charlotte, NC (20 miles from Concord, NC)
- 6 days ago
Multi-Site Client Services Manager BAYADA Home Health Care - 3.8 Charlotte, NC Job Details 1 day ago Benefits Health insurance Dental insurance Vision insurance Loan forgiveness Opportunities for...
Technology Director - Customer Service Management
- Charlotte, NC (20 miles from Concord, NC)
- 8 days ago
- Charlotte, NC (20 miles from Concord, NC)
- 8 days ago
About this role: Wells Fargo is seeking a Technology Director to lead Customer Service Management (CSM) within Branch Systems and Transformation Technology (BSTT)....
- Charlotte, NC (20 miles from Concord, NC)
- 10 days ago
- Charlotte, NC (20 miles from Concord, NC)
- 10 days ago
Join the Leader in Complex Rehabilitation Technology - Become a Customer Care Coordinator at Numotion! At Numotion, we are proud to be the nation's leading provider of Complex Rehabilitation...
FT Customer Experience Manager
- Charlotte, NC (20 miles from Concord, NC)
- 14 days ago
- Charlotte, NC (20 miles from Concord, NC)
- 14 days ago
Store - CHLT-RIVERGATE, NC Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Customer Service Coordinator - Bilingual (Mandarin)
- Charlotte, NC (20 miles from Concord, NC)
- 18 days ago
- Charlotte, NC (20 miles from Concord, NC)
- 18 days ago
Country USA State North Carolina City Charlotte Descriptions & requirements About the role: As a Customer Service Coordinator for TQL, you will receive extensive training to become a subject...
FY26 US Seasonal Tax-Private Client Services Manager
- Charlotte, NC (20 miles from Concord, NC)
- 18 days ago
- Charlotte, NC (20 miles from Concord, NC)
- 18 days ago
Location: Anywhere in Country At EY, were all in to shape your future with confidence. Well help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you...
Remote WorkUS Seasonal Tax-Financial Services Organization-Private Client Services- Manager
- Charlotte, NC (20 miles from Concord, NC)
- 18 days ago
- Charlotte, NC (20 miles from Concord, NC)
- 18 days ago
Location: Anywhere in Country At EY, were all in to shape your future with confidence. Well help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you...
Remote WorkProject (Client Services) Manager
- Charlotte, NC (20 miles from Concord, NC)
- 19 days ago
- Charlotte, NC (20 miles from Concord, NC)
- 19 days ago
The Position A healthier future. Thats what drives us. Always innovating, we bring together dedicated people and diverse perspectives from across our global network, empowering each other to keep...
Retail Customer Service Manager FT
- Matthews, NC (22 miles from Concord, NC)
- 19 days ago
- Matthews, NC (22 miles from Concord, NC)
- 19 days ago
Store - CHLT-MATTHEWS, NC Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Retail Full Time Customer Experience Manager
- Mooresville, NC (21 miles from Concord, NC)
- 19 days ago
- Mooresville, NC (21 miles from Concord, NC)
- 19 days ago
Store - CHLT-MOORESVILLE, NC Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain...
Demographic Data for Concord, NC
Moving to Concord, NC? Find some basic demographic data about Concord, NC below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Manager Jobs in Concord, NC
Highest Education Level
Customer Service Managers in Concord, NC offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Zendesk
- Bank Deposits
- Order Entry
- Customer Success
- Courteous
- Customer Retention
- Client Services
- Cash Management
- Resolution
- Complaint Resolution
- Shipping
- Customer Satisfaction
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Relationship Management
- Customer Relations
- Strategy Development
- Closing
- Friendliness
- Telephone Skills
- Account Management
- Retail
- Process Improvement
- High School Diploma
- Customer Relationship Management
- Punctual
- Driving
- Verbal Communication
- Flexibility
- Events
- Collaboration
- Coaching
- Bachelor's Degree
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Microsoft Excel
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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