Customer Service Manager Jobs in Chapel Hill, NC
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Durham, NC (8 miles from Chapel Hill, NC)
- 5 days ago
- Durham, NC (8 miles from Chapel Hill, NC)
- 5 days ago
Occupational Summary Plan, coordinate and administer customer service activities within Duke Parking operations; develop, coordinate and advise on policy, operational procedures, and training...
- Cary, NC (20 miles from Chapel Hill, NC)
- 5 days ago
- Cary, NC (20 miles from Chapel Hill, NC)
- 5 days ago
Store - RAL-CARY, NC Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
- Cary, NC (20 miles from Chapel Hill, NC)
- 5 days ago
- Cary, NC (20 miles from Chapel Hill, NC)
- 5 days ago
CUSTOMER CARE COORDINATOR IN CARY, NC, USA! Date Posted: 06/24/2025 Hiring Organization: Rose International Position Number: 484593 Industry: Manufacturing Job Title: Customer Care Coordinator Job...
FT Manager Customer Service (H)
- Mebane, NC (17 miles from Chapel Hill, NC)
- 6 days ago
- Mebane, NC (17 miles from Chapel Hill, NC)
- 6 days ago
Category/Area of Expertise: Retail Operations Job Requisition: 449260 Address: USA-NC-Mebane-630 N First Street Store Code: Store 02590 Front End (7234420) Food Lion has been providing an easy,...
- Durham, NC (8 miles from Chapel Hill, NC)
- 8 days ago
- Durham, NC (8 miles from Chapel Hill, NC)
- 8 days ago
Occupational Summary Plan, coordinate and administer customer service activities within Duke Parking operations; develop, coordinate and advise on policy, operational procedures, and training...
Airport Customer Service Supervisor - RDU KLM
- Morrisville, NC (14 miles from Chapel Hill, NC)
- 11 days ago
- Morrisville, NC (14 miles from Chapel Hill, NC)
- 11 days ago
General information Job Title Airport Customer Service Supervisor - RDU KLM Date Tuesday, May 27, 2025 Entity Unifi Aviation, LLC State North Carolina City Morrisville Base Pay Rate: $ 21.00...
Airport Customer Service Lead - RDU KLM
- Morrisville, NC (14 miles from Chapel Hill, NC)
- 11 days ago
- Morrisville, NC (14 miles from Chapel Hill, NC)
- 11 days ago
General information Job Title Airport Customer Service Lead - RDU KLM Date Tuesday, May 27, 2025 Entity Unifi Aviation, LLC State North Carolina City Morrisville Base Pay Rate: $ 16.50 Full/Part...
- Durham, NC (8 miles from Chapel Hill, NC)
- 11 days ago
- Durham, NC (8 miles from Chapel Hill, NC)
- 11 days ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
Customer Service Manager - Americas
- Cary, NC (20 miles from Chapel Hill, NC)
- 21 days ago
- Cary, NC (20 miles from Chapel Hill, NC)
- 21 days ago
We are looking for a Customer Service Manager to join our team!...
- Apex, NC (18 miles from Chapel Hill, NC)
- 22 days ago
- Apex, NC (18 miles from Chapel Hill, NC)
- 22 days ago
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. The Client Service...
Airport Customer Service Supervisor - RDU NK
- Morrisville, NC (14 miles from Chapel Hill, NC)
- 23 days ago
- Morrisville, NC (14 miles from Chapel Hill, NC)
- 23 days ago
General information Job Title Airport Customer Service Supervisor - RDU NK Date Monday, June 2, 2025 Entity Unifi Aviation, LLC State North Carolina City Morrisville Base Pay Rate: $ 19.00...
FT Assistant Manager Customer Service
- Cary, NC (20 miles from Chapel Hill, NC)
- 28 days ago
- Cary, NC (20 miles from Chapel Hill, NC)
- 28 days ago
Category/Area of Expertise: Retail Operations Job Requisition: 444834 Address: USA-NC-Cary-2458 Sw Cary Parkway Store Code: Store 00624 Front End (7213265) Food Lion has been providing an easy,...
Client Success Manager - San Jose/Bay Area
- Morrisville, NC (14 miles from Chapel Hill, NC)
- 30+ days ago
- Morrisville, NC (14 miles from Chapel Hill, NC)
- 30+ days ago
About Crossover Health Crossover Health is creating the future of health as it should be. A national, team-based medical group with a focus on wellbeing and prevention that extends beyond...
Assistant Community Manager Your Role as an Assistant Community Manager: Your practical and compassionate nature is critical to effectively balance between leasing apartments, managing resident...
Principal Technical Account Manager
- Durham, NC (8 miles from Chapel Hill, NC)
- 45+ days ago
- Durham, NC (8 miles from Chapel Hill, NC)
- 45+ days ago
Description Xperi invents, develops and delivers technologies that create extraordinary experiences at home and on the go for millions of people around the world. Powering billions of consumer...
Demographic Data for Chapel Hill, NC
Moving to Chapel Hill, NC? Find some basic demographic data about Chapel Hill, NC below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in Chapel Hill, NC
Highest Education Level
Customer Service Managers in Chapel Hill, NC offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Customer Service Management
- Service Standards
- Customer Success
- Call Center Management
- Bank Deposits
- Zendesk
- Courteous
- Client Services
- Customer Retention
- Resolution
- Complaint Resolution
- Customer Satisfaction
- Shipping
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Closing
- Relationship Management
- Account Management
- Friendliness
- Strategy Development
- Retail
- Customer Relations
- High School Diploma
- Telephone Skills
- Customer Relationship Management
- Punctual
- Events
- Driving
- Documentation
- Coaching
- Verbal Communication
- Flexibility
- Reporting
- Collaboration
- Inventory Management
- English
- Multitasking
- Policy Development
- Spanish
- Problem Solving
- Sales
- Microsoft Office
- Microsoft Excel
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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