Customer Service Manager Jobs in Cary, NC
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
FT Assistant Manager Customer Service
- Raleigh, NC (8 miles from Cary, NC)
- moments ago
- Raleigh, NC (8 miles from Cary, NC)
- moments ago
Category/Area of Expertise: Retail Operations Job Requisition: 440921 Address: USA-NC-Raleigh-3685 New Bern Avenue Store Code: Store 01259 Front End (7220620) Food Lion has been providing an easy,...
FT Manager Customer Service (H)
- Garner, NC (13 miles from Cary, NC)
- moments ago
- Garner, NC (13 miles from Cary, NC)
- moments ago
Category/Area of Expertise: Retail Operations Job Requisition: 440962 Address: USA-NC-Garner-217 Timber Drive West Store Code: Store 00561 Front End (7212312) Food Lion has been providing an easy,...
- Raleigh, NC (8 miles from Cary, NC)
- 10 hours ago
- Raleigh, NC (8 miles from Cary, NC)
- 10 hours ago
Datavant is a data platform company and the worlds leader in health data exchange. Our vision is that every healthcare decision is powered by the right data, at the right time, in the right...
- Raleigh, NC (8 miles from Cary, NC)
- 3 days ago
- Raleigh, NC (8 miles from Cary, NC)
- 3 days ago
About Lumen** Lumen connects the world. We are igniting business growth by connecting people, data and applications quickly, securely, and effortlessly. Together, we are building a culture and...
Customer Care Coordinator ID: 551570 Posted: 6/24/2025 Location: Cary, NC Category: Admin - Customer Service / Call Center Job Type: Temporary Duration: 9 - 12 Months Description Are you an...
Remote WorkAssociate Director, Client Services
- Durham, NC (17 miles from Cary, NC)
- 5 days ago
- Durham, NC (17 miles from Cary, NC)
- 5 days ago
Job Overview:** Manages a group of client service professionals within a part of a large market or region. Responsible for quality and service to client, ensuring client obtains maximum value from...
Principal Technical Account Manager
- Durham, NC (17 miles from Cary, NC)
- 5 days ago
- Durham, NC (17 miles from Cary, NC)
- 5 days ago
Description Xperi invents, develops and delivers technologies that create extraordinary experiences at home and on the go for millions of people around the world. Powering billions of consumer...
- Raleigh, NC (8 miles from Cary, NC)
- 6 days ago
- Raleigh, NC (8 miles from Cary, NC)
- 6 days ago
Who we are Build a brighter future while learning and growing with a Siemens company at the intersection of technology, community and sustainability. Our global team of innovators is always...
Client Service Coordinator - 005218 Part Time
- Garner, NC (13 miles from Cary, NC)
- 8 days ago
- Garner, NC (13 miles from Cary, NC)
- 8 days ago
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. Client Service Coordinator...
Full-Time Customer Service Supervisor
- Raleigh, NC (8 miles from Cary, NC)
- 9 days ago
- Raleigh, NC (8 miles from Cary, NC)
- 9 days ago
About the Role In this role, you will be the expert in point of sale and customer services, providing direction and working alongside associates to deliver excellent customer service. You will...
Customer Success Manager (Strategic)
- Raleigh, NC (8 miles from Cary, NC)
- 10 days ago
- Raleigh, NC (8 miles from Cary, NC)
- 10 days ago
At BuildOps, we're building a groundbreaking software solution, purpose-built to support today's commercial contractor. From helping our customers to manage their service all the way to project...
Sr Customer Experience Manager
- Raleigh, NC (8 miles from Cary, NC)
- 10 days ago
- Raleigh, NC (8 miles from Cary, NC)
- 10 days ago
About Lumen** Lumen connects the world. We are igniting business growth by connecting people, data and applications quickly, securely, and effortlessly. Together, we are building a culture and...
- Apex, NC (8 miles from Cary, NC)
- 11 days ago
- Apex, NC (8 miles from Cary, NC)
- 11 days ago
Join the Leader in Complex Rehabilitation Technology - Become a Customer Care Coordinator at Numotion! At Numotion, we are proud to be the nation's leading provider of Complex Rehabilitation...
Associate Manager - Client Services
- Raleigh, NC (8 miles from Cary, NC)
- 13 days ago
- Raleigh, NC (8 miles from Cary, NC)
- 13 days ago
Infosys is seeking an Associate Manager of Client Services. The Associate ManagerClient Services (AMCS) is responsible for all client interfaces within the assigned account scope. The AMCS works...
- Durham, NC (17 miles from Cary, NC)
- 13 days ago
- Durham, NC (17 miles from Cary, NC)
- 13 days ago
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. CSC is responsibilities...
Demographic Data for Cary, NC
Moving to Cary, NC? Find some basic demographic data about Cary, NC below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Manager Jobs in Cary, NC
Highest Education Level
Customer Service Managers in Cary, NC offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Zendesk
- Call Center Management
- Bank Deposits
- Order Entry
- Customer Success
- Courteous
- Customer Retention
- Client Services
- Cash Management
- Resolution
- Shipping
- Customer Satisfaction
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Relationship Management
- Customer Relations
- Strategy Development
- Closing
- Friendliness
- Telephone Skills
- Account Management
- Retail
- Process Improvement
- High School Diploma
- Customer Relationship Management
- Punctual
- Driving
- Verbal Communication
- Flexibility
- Events
- Collaboration
- Coaching
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Microsoft Excel
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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