Call Center Representative Jobs in Cary, NC
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Aqua, an Essential Utilities company, employs people in a variety of roles within our eight-state footprint, ranging from field workers and customer service representatives who are on the front...
In Person TemporaryRemote - Healthcare Call Center Representative
- VXI Global Solutions, LLC
- Raleigh, NC (8 miles from Cary, NC)
- 22 days ago
- Raleigh, NC (8 miles from Cary, NC)
- 22 days ago
As a Healthcare Call Center Representative, you will be the cornerstone of our commitment to customer satisfaction....
RemoteBilingual Medical Office - Call Center Representative (FT)
- SALUDOS HISPANOS
- Raleigh, NC (8 miles from Cary, NC)
- 30+ days ago
- Raleigh, NC (8 miles from Cary, NC)
- 30+ days ago
The call center representative will gather patient information, and schedule appointments. Call center representatives may fill in at the front desk occasionally....
In PersonBilingual Contact Center Representative II (Durham)
- Latino Credit Union
- Durham, NC (17 miles from Cary, NC)
- 30+ days ago
- Durham, NC (17 miles from Cary, NC)
- 30+ days ago
Job Type Full-time Description LCCU is hiring! Your Contribution: The Contact Center Representative II provides quality, electronic and phone service to members, including providing account...
In PersonCall Center Customer Service Professional
- Kelly Mitchell
- Cary, NC
- 45+ days ago
- Cary, NC
- 45+ days ago
Our client is seeking a Call Center Customer Service Professional to join their team! This position is located in Cary, North Carolina. Core Responsibilities Serve as the primary point of contact...
RemoteService Call Center Technician
- Air Clean Systems
- Creedmoor, NC (24 miles from Cary, NC)
- 90+ days ago
- Creedmoor, NC (24 miles from Cary, NC)
- 90+ days ago
Job Description CS Medical Job Title: Service Call Center Technician Department or Division : Service Reports To : CS Medical Service Manager The CS Medical Service Call Center Technician,...
In PersonDemographic Data for Cary, NC
Moving to Cary, NC? Find some basic demographic data about Cary, NC below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Cary, NC
Highest Education Level
Call Center Representatives in Cary, NC offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Ecommerce
- One Call Resolution
- Call Center Experience
- Inbound
- Telemarketing
- Resolution
- Courteous
- Financial Services
- Claims
- Inside Sales
- Problem Resolution
- Insurance Verification
- Scheduling Appointments
- Telecom
- Inbound/Outbound Calling
- Customer Satisfaction
- Technical Support
- Accounts Receivable
- Staffing
- Microsoft Windows
- Collections
- Retail
- Account Management
- High School Diploma
- Listening
- Troubleshooting
- Written Communication
- Typing
- Conflict Resolution
- Investigation
- Microsoft Outlook
- Driving
- Telephone Skills
- Interpersonal Skills
- English
- Verbal Communication
- Spanish
- Policy Development
- Data Entry
- Multitasking
- Team Building
- Collaboration
- Sales
- Microsoft Excel
- Research Skills
- Microsoft Office
- Problem Solving
- Scheduling
- Bilingual
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Call Center Representative Related Career Advice Articles
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Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
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