Customer Service Manager Remote & Hybrid Only Jobs in New York
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Client Service Manager, Employee Health & Benefits
- Marsh & McLennan
- Madison, NY
- 13 hours ago
- Madison, NY
- 13 hours ago
Company: Marsh McLennan Agency Description: Client Service Manager, Employee Health & Benefits Our not-so-secret sauce. Award-winning, inclusive, Top Workplace culture doesnt happen overnight. Its...
HybridClient Service Manager, Employee Health & Benefits
- Marsh
- New York, NY
- 14 hours ago
- New York, NY
- 14 hours ago
Client Service Manager, Employee Health & Benefits Our not-so-secret sauce. Award-winning, inclusive, Top Workplace culture doesnt happen overnight. Its a result of hard work by extraordinary...
HybridTechnical Customer Support Manager
- Quantifind
- New York City, NY
- 1 day ago
- New York City, NY
- 1 day ago
Who You Are You enjoy solving complex problems and digging into technical details. You thrive in an early-stage environment where you can build processes, not just follow them. You value customer...
HybridRequirements 4+ years of digital marketing strategy and account management experience in a healthcare/pharma agency setting; proven ability to manage multiple accounts and cultivate high-trust client...
RemoteClient Service Manager (Captives)
- US003 Marsh Management Services Inc.
- New York, NY
- 4 days ago
- New York, NY
- 4 days ago
Company: Marsh Description: We are seeking a talented individual to join our Captives team at Marsh as a Client Service Manager. This role can be based in any US office location. This position is...
HybridRole: Customer Success Manager (CSM) Location: Remote - Must reside in the United States Employment Type: Full-time, Permanent About Rhymetec: Rhymetec was founded in 2015 in New York City and was...
RemoteDirector Client Services NoGood - 1.0 New York, NY Job Details $100,000 - $130,000 a year 8 hours ago Benefits Profit sharing Work from home stipend Paid parental leave Health insurance Unlimited...
RemoteClient Service Manager - AV/UCC/Collaboration
- Kinly
- New York, NY
- 12 days ago
- New York, NY
- 12 days ago
Role: Client Services Manager Contract Type: Full-time, Permanent Location: New York City (hybrid working) Salary: $100,000 - $110,000 (depending on experience), plus benefits including: health,...
HybridGlobal Head of Customer Support (Remote, USA - East/Central Time Zone)
- Teamviewer
- New York, NY
- 18 days ago
- New York, NY
- 18 days ago
TeamViewer provides a leading Digital Workplace platform that connects people with technology-enabling, improving and automating digital processes to make work work better. Our software solutions...
RemoteClient Service Manager Trainee - Achieve July 2026
- Gallagher
- Latham, NY
- 19 days ago
- Latham, NY
- 19 days ago
Introduction At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our...
HybridRole: Customer Success Manager Level: Individual Contributor Reporting into: Head of Success Department: Customer Excellence Location: Hybrid, NYC The Role: The Customer Success Manager will...
HybridWho We Are At Justworks, you'll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in...
RemoteEntry Level Customer Care Coordinator Online
- Aisles & Abroad Careers
- New York, NY
- 22 days ago
- New York, NY
- 22 days ago
Position Overview We are seeking a reliable and service-focused Customer Care Coordinator to support client communications and assist with coordination tasks. This role centers on providing timely...
RemoteLead CIC Customer Support Manager - Technical Support
- GE Vernova
- Rochester, NY
- 28 days ago
- Rochester, NY
- 28 days ago
Job Description Summary We are seeking an experienced and customer-focused Technical Support Manager (CIC) to lead and develop the North America Level 2 Technical Support team within GE Vernova's...
RemoteManager Client Services Ops- Enterprise
- Paylocity
- Rochester, NY
- 30+ days ago
- Rochester, NY
- 30+ days ago
Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the...
Remote HybridDemographic Data for New York
Moving to New York? Find some basic demographic data about New York below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Manager Jobs in New York
Highest Education Level
Customer Service Managers in New York offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Customer Service Management
- Escalation Management
- Service Standards
- Order Entry
- Order Processing
- Zendesk
- Customer Success
- Customer Retention
- Resolution
- Courteous
- Client Services
- Complaint Resolution
- Shipping
- Merchandising
- Performance Management
- Customer Satisfaction
- Onboarding
- Cashier Skills
- Reimbursement
- Relationship Management
- Closing
- Strategy Development
- Retail
- Salesforce
- Account Management
- Friendliness
- High School Diploma
- Customer Relations
- Events
- Driving
- Process Improvement
- Telephone Skills
- Coaching
- Documentation
- English
- Punctual
- Spanish
- Inventory Management
- Policy Development
- Reporting
- Multitasking
- Collaboration
- Flexibility
- Sales
- Microsoft Excel
- Microsoft Office
- Staff Supervision
- Problem Solving
- Scheduling
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Manager Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
Read article »
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
Read article »