Customer Service Manager Jobs in Rochester, NY
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Client Services Manager - Business Development - Northeast territory
- Rochester, NY
- 1 day ago
- Rochester, NY
- 1 day ago
The 'Apply with SEEK option' will be utilized for International applicants, mainly Australia. If this does not apply to you please use the 'Apply' option. IF YOU CARE, THERES A PLACE FOR YOU HERE...
Remote Work- York, NY (23 miles from Rochester, NY)
- 2 days ago
- York, NY (23 miles from Rochester, NY)
- 2 days ago
Client Success Manager Job Category: Client Support - Direct Requisition Number: CLIEN001312 Posting Details Posted: August 15, 2025 Full-Time Hybrid Locations Showing 1 location New York, NY |...
Industry/Sector Not Applicable Specialism Microsoft Management Level Director Job Description & Summary A career in our Microsoft Dynamics team will provide the opportunity to help our clients...
- Victor, NY (15 miles from Rochester, NY)
- 6 days ago
- Victor, NY (15 miles from Rochester, NY)
- 6 days ago
Store - ROCH-VICTOR, NY Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Manager Client Services - Enterprise Paylocity is an equal opportunity employer. Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete...
Customer Service Lead - Part-Time
- Irondequoit, NY (5 miles from Rochester, NY)
- 12 days ago
- Irondequoit, NY (5 miles from Rochester, NY)
- 12 days ago
If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a Customer Service Lead!...
Apply Job Type Full-time Description ROLE GS Optics provides reliable, measurable, and high-quality customer service by adding an experienced customer service manager (CSM) to the sales team....
Customer Service Manager- Rochester
- Henrietta, NY (7 miles from Rochester, NY)
- 15 days ago
- Henrietta, NY (7 miles from Rochester, NY)
- 15 days ago
The Customer Service Manager (CSM) is responsible for giving the customer a great lasting impression of the store....
Search is actively recruiting for a Customer Service Manager in Rochester, NY....
Required Qualifications: Bachelor's degree in Accounting, Business, Finance, Economics, or Information Technology. 12+ years relevant experience in utility credit & collections, finances, and/or billing...
General information Job Title Airport Customer Service Supervisor - ROC Date Thursday, July 17, 2025 Entity Unifi Aviation, LLC State New York City Rochester Base Pay Rate: $ 19.50 Full/Part Time...
Retail Manager- FT Customer Experience Manager
- Rochester, NY
- 30+ days ago
- Rochester, NY
- 30+ days ago
Job Order Number: DG0266236 Job Title: Retail Manager- FT Customer Experience Manager Company: Michaels Location: ROCH, NY Salary: Education: Information Not Provided Experience: Information Not...
Customer Liaison (Customer Service Coordinator)
- Rochester, NY
- 90+ days ago
- Rochester, NY
- 90+ days ago
Company Description Founded in 1978, California Closets has built a reputation as the leader and design authority in premium space management, delivering custom-designed organizational solutions...
Demographic Data for Rochester, NY
Moving to Rochester, NY? Find some basic demographic data about Rochester, NY below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Manager Jobs in Rochester, NY
Highest Education Level
Customer Service Managers in Rochester, NY offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Customer Service Management
- Service Standards
- Customer Success
- Call Center Management
- Bank Deposits
- Zendesk
- Courteous
- Client Services
- Customer Retention
- Resolution
- Complaint Resolution
- Customer Satisfaction
- Shipping
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Closing
- Relationship Management
- Account Management
- Friendliness
- Strategy Development
- Retail
- Customer Relations
- High School Diploma
- Telephone Skills
- Customer Relationship Management
- Punctual
- Events
- Driving
- Documentation
- Coaching
- Verbal Communication
- Flexibility
- Reporting
- Collaboration
- Inventory Management
- English
- Multitasking
- Policy Development
- Spanish
- Problem Solving
- Sales
- Microsoft Office
- Microsoft Excel
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Manager Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
Read article »
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
Read article »