Customer Service Manager Jobs in Rochester, NY
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Who we are: With Raymour and Flanigan, you'll quickly learn that our core beliefs are about you! We believe that if we treat our associates well, they will treat our customers well. We will...
In PersonIf you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a Customer Service Lead!...
In Person Part TimeFT Customer Experience Manager
- Michaels Stores
- Webster, NY (9 miles from Rochester, NY)
- 9 days ago
- Webster, NY (9 miles from Rochester, NY)
- 9 days ago
Store - ROCH-WEBSTER, NY Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
In Person- BJ's Wholesale Club
- Greece, NY (7 miles from Rochester, NY)
- 12 days ago
- Greece, NY (7 miles from Rochester, NY)
- 12 days ago
A World-Class Team BJs Wholesale Club is powered by more than 30,000 team members who make a real impact every day. Whether you're stocking shelves, solving problems or shaping strategy, your work...
In PersonFT- Customer Experience Manager Pittsford NY
- Five Below Inc
- Loehmanns Plz, NY (4 miles from Rochester, NY)
- 14 days ago
- Loehmanns Plz, NY (4 miles from Rochester, NY)
- 14 days ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
In Person- Envoy Air Inc.
- Westgate, NY (6 miles from Rochester, NY)
- 14 days ago
- Westgate, NY (6 miles from Rochester, NY)
- 14 days ago
Overview Who we are: Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read...
In PersonRetail Customer Experience Manager Part Time
- Michaels Stores
- Victor, NY (15 miles from Rochester, NY)
- 15 days ago
- Victor, NY (15 miles from Rochester, NY)
- 15 days ago
Store - ROCH-VICTOR, NY Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
In Person Part TimeLead CIC Customer Support Manager - Technical Support
- GE Vernova
- Rochester, NY
- 28 days ago
- Rochester, NY
- 28 days ago
Job Description Summary We are seeking an experienced and customer-focused Technical Support Manager (CIC) to lead and develop the North America Level 2 Technical Support team within GE Vernova's...
RemoteManager Client Services Ops- Enterprise
- Paylocity
- Rochester, NY
- 30+ days ago
- Rochester, NY
- 30+ days ago
Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the...
Remote HybridA career at Whole Foods Market is more than just the work you do- it's about your personal growth and creating meaningful change. Our purpose is to nourish people and the planet. That means...
In Person- Kantar
- York, NY (23 miles from Rochester, NY)
- 45+ days ago
- York, NY (23 miles from Rochester, NY)
- 45+ days ago
We go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and shape the world we live in. To start a career that is out of the ordinary, please apply... Job...
In PersonSenior Director, Client Service
- Kantar
- York, NY (23 miles from Rochester, NY)
- 45+ days ago
- York, NY (23 miles from Rochester, NY)
- 45+ days ago
We go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and shape the world we live in. To start a career that is out of the ordinary, please apply... Job...
In PersonSenior Manager Client Services Ops, Enterprise - East
- Paylocity
- Rochester, NY
- 45+ days ago
- Rochester, NY
- 45+ days ago
Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the...
Remote HybridSenior Manager Client Services Ops, East-Majors
- Paylocity
- Rochester, NY
- 45+ days ago
- Rochester, NY
- 45+ days ago
Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the...
Remote HybridDemographic Data for Rochester, NY
Moving to Rochester, NY? Find some basic demographic data about Rochester, NY below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Manager Jobs in Rochester, NY
Highest Education Level
Customer Service Managers in Rochester, NY offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Customer Service Management
- Escalation Management
- Service Standards
- Order Entry
- Order Processing
- Zendesk
- Customer Success
- Customer Retention
- Resolution
- Client Services
- Complaint Resolution
- Shipping
- Merchandising
- Performance Management
- Customer Satisfaction
- Onboarding
- Cashier Skills
- Reimbursement
- Relationship Management
- Closing
- Strategy Development
- Retail
- Salesforce
- Account Management
- Friendliness
- High School Diploma
- Conflict Resolution
- Customer Relations
- Events
- Driving
- Process Improvement
- Telephone Skills
- Coaching
- Documentation
- English
- Punctual
- Spanish
- Inventory Management
- Policy Development
- Reporting
- Multitasking
- Collaboration
- Flexibility
- Sales
- Microsoft Excel
- Microsoft Office
- Staff Supervision
- Problem Solving
- Scheduling
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Manager Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
Read article »
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
Read article »