Call Center Representative Jobs in Rochester, NY
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Our Company Explore how you can contribute at AmeriLife. For over 50 years, AmeriLife has been a leader in the development, marketing and distribution of annuity, life and health insurance...
In Person InternshipCall Center Representative (Bilingual)
- Planned Parenthood
- Rochester, NY
- 5 days ago
- Rochester, NY
- 5 days ago
Job Type Full-time Description Call Center Representative (Bilingual Preferred) Rochester, NY Planned Parenthood of Central and Western New York (PPCWNY) protects and provides health care and education...
In PersonJob Type Full-time Description Call Center Representative Rochester, NY Planned Parenthood of Central and Western New York (PPCWNY) protects and provides health care and education that empowers individuals...
In Person- 943366404 CoreLogic Tax Services, LLC
- West Henrietta, NY (8 miles from Rochester, NY)
- 14 days ago
- West Henrietta, NY (8 miles from Rochester, NY)
- 14 days ago
Leverage and master the use of multiple contact center management systems/agent desktop software solutions (example Salesforce, Cisco Finesse, Zoho Desk, Freshdesk, Calabrio, Avaya/Verint, Genesys, Five9...
HybridContact Center Customer Care Associate
- CoreLogic
- Rochester, NY
- 14 days ago
- Rochester, NY
- 14 days ago
Leverage and master the use of multiple contact center management systems/agent desktop software solutions (example Salesforce, Cisco Finesse, Zoho Desk, Freshdesk, Calabrio, Avaya/Verint, Genesys, Five9...
HybridJob Summary At a Glance Full-time entry-level to mid-level customer service billing issues. Profile: A tech-savvy problem solver who can multitask to repair a variety of services and equipment....
In PersonSupervisor, Patient Service Representatives Call Center
- Trillium Health
- Rochester, NY
- 21 days ago
- Rochester, NY
- 21 days ago
Job Title: Supervisor, Call Center PSRs Department: Clinic Position Type: Full-Time FLSA: Non-Exempt Job Summary: Join us in leading a missiondriven team committed to innovation, collaboration,...
In Person- University of Rochester
- Brighton, NY (3 miles from Rochester, NY)
- 30+ days ago
- Brighton, NY (3 miles from Rochester, NY)
- 30+ days ago
As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness,...
In Person- University of Rochester
- Rochester, NY
- 30+ days ago
- Rochester, NY
- 30+ days ago
As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness,...
In PersonBilingual Spanish Call Center Customer Service Representative
- Conduent State Healthcare, LLC
- York, NY (23 miles from Rochester, NY)
- 45+ days ago
- York, NY (23 miles from Rochester, NY)
- 45+ days ago
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our...
In Person- University of Rochester
- Rochester, NY
- 90+ days ago
- Rochester, NY
- 90+ days ago
As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness,...
In PersonCellular Sales Call Center Representative Customer Service | Business Development Since opening our doors in 1993, Cellular Sales has differentiated itself from all others in the wireless industry by...
In PersonCall Center- Customer Service Representative
- Goldfish Swim School
- Rochester, NY
- 90+ days ago
- Rochester, NY
- 90+ days ago
Responsive recruiter We offer paid training and flexible shifts that are perfect for students or folks who want to grab extra hours without working late nights. Even better? Due to the rapid...
In PersonCall Center Representative - Debt Counselor 2457 121725
- Continental Service Group
- Fairport, NY (10 miles from Rochester, NY)
- 90+ days ago
- Fairport, NY (10 miles from Rochester, NY)
- 90+ days ago
Please note, this is a hybrid work opportunity handling Student Loan collections. You must be able to work onsite in our Fairport, New York Office three (3) days per week, every Tuesday, Wednesday...
HybridDemographic Data for Rochester, NY
Moving to Rochester, NY? Find some basic demographic data about Rochester, NY below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Rochester, NY
Highest Education Level
Call Center Representatives in Rochester, NY offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Ecommerce
- One Call Resolution
- Call Center Experience
- Inbound
- Telemarketing
- Resolution
- Courteous
- Financial Services
- Claims
- Inside Sales
- Problem Resolution
- Insurance Verification
- Scheduling Appointments
- Telecom
- Inbound/Outbound Calling
- Customer Satisfaction
- Technical Support
- Accounts Receivable
- Staffing
- Microsoft Windows
- Collections
- Retail
- Account Management
- High School Diploma
- Listening
- Troubleshooting
- Written Communication
- Typing
- Conflict Resolution
- Investigation
- Microsoft Outlook
- Driving
- Telephone Skills
- Interpersonal Skills
- English
- Verbal Communication
- Spanish
- Policy Development
- Data Entry
- Multitasking
- Team Building
- Collaboration
- Sales
- Microsoft Excel
- Research Skills
- Microsoft Office
- Problem Solving
- Scheduling
- Bilingual
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Call Center Representative Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
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Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
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